U.S. Small Business Administration 3rd St, Washington

Representatives ignore emails and are unprofessional. They get upset when you ask them too many questions about your loan. They are lazy. They forget our small businesses keep them employed.

I've been waiting over 11 months for EIDL, they wont tell my why it is taking so long. No one responds to multiple emails and phone support refuses to escalate to a tier 2 person to look it over. Worst customer service I have ever experienced. I'm sure all of the non-tax paying churches that received PPP/EIDL love you though.

They denied my application with out enough reason. I am individual cab driver and i don't have any office working with YC DC and of course when i apply for grant they denied my application in two reasons 1) that my business address is not in low income area. ( i told them that i don't have office ). 2) that i have unpaid child support fee which is completely wrong because i never have that kind of issue in general they don't want help so disappointed.

The SBA 8(a) Program fails help small veteran and minority businesses like mine across the U.S. For more than a year I have been working with this office in D.C. as well as individuals in San Francisco, CA office and these offices have perpetually provided vague, canned, untimely, and inaccurate information on how to get my Service Disable Veteran Owned / HubZone Business to be 8(a) certified. This type of stagnation actually hurts businesses like mine as the application process is lengthy and time-consuming and takes small businesses away from producing revenue. Over the coming months I will be reaching out to companies like mine to collect information on their experiences as well as providing a short video on my year with the SBA.

Bunch of lazy people. Takes forever to get a reconsideration Loan. The customer service reps are terrible ask for supervisor or tier 2 rep. Shame on the SBA!

Been waiting on EIDL assistance for close to a year. Every few months they ask for same documents, so I resend several times. I check in with them every month or so on status, nothing new. Today I call for status "Sir it is YOUR FAULT the request is taking so long. You need to call us every few days. We don't have to time to call everyone." Typical government worker. SBA will save non tax paying churchs but not struggling small businesses.

May 28 2019 it doesn't matter what response the SBA is given it will not look into the matter. May 22 2019 I added a copy of the letter sent to me. My reason for the 2 star review is because I'm waiting to see what the SBA Ombudsman does. Because the CFPB didn't do it's job I can't hire people. People don't work for free. When a bank decides to keep a business's funding for itself, job creation becomes impossible. I sent my records to the National Ombudsman who is having the SBA Ombudsman looking at all of the damage the CFPB caused my businesses because the CFPB did not do it's job. When the SBA Ombudsman responds I will adjust this rating up or down.

Been approved and waiting for my deposit for nearly 6 months now. In This time I’ve lost just about everything I worked 6 years to get. The SBA has broken my spirit for small business. My experience with the SBA has been so alienating and damaging to my life that their is no way the SBA has an updated policy for disaster response. I’m just waiting on a deposit. No one knows the answer. Their seems to be a mystery around my application that no one in the United States can solve. I’ve talked to at least 10 people working at the SBA none of them had an answer to my problem and none of them sought to endeavor to find an answer. The sba is trash

The SBA is a gem for US businesses to grow. The tools are fantastic and funding vital for expansion. Other countries are not as lucky as us, with the help that we get from this great organization.

The answer desk is not helpful at all. They did not have answers to any of my basic questions and tried to reroute my call to another department as soon as possible. The man that I just spoke with hung up on me after I waited on hold for 30 minutes. Very unprofessional.