U.S. Bank-Caroline Ke Liu-Mortgage Loan Officer California St, San Francisco

Being a first time home buyer could be a scary position to be in but by working with Caroline - we truly found a rare Mortgage Loan Officer and team that we could trust 100% of the way. Since Day 1, Caroline was super responsive, patient, intentional, quick to get tasks done, and became a true partner throughout our home search. She was genuine in her feedback as she guided us through the process, super knowledgable, and was happy to get on the phone with us the moment we needed anything. Without Caroline, we could not have gotten our first property - her work ethics truly made a difference in our opportunity to get the home we wanted. When I first met Caroline, she mentioned that she held herself and her reputation at very high standard. After working with her, I can see why Caroline is well known in her industry and loved by her clients. The best part about working with Caroline is that we cannot wait to do this all again with her one day!!

Caroline is such a doer. She closed my home purchase ~2 years back with a lower than market mortgage rate. A few days ago she called me out of blue to chat about refinance with even lower rate. Who does that? We proceeded with refinance and she quickly cleared a few hurdles along the way with her extraordinary capability to execute and get stuff done. With 0 closing costs, now my rate is 0.5% lower than before. Sometimes I wondered what she got out of it. Anyways, I've since connected her with dozens of my friends in the bay area for their mortgage needs. Working with her was a real blessing and I was so grateful for her tremendous assistance. This could happen to you only if you connect and get to know her