U.S. Bank Branch W Broadway Blvd, Sedalia

2102 Broadway st; Bank Location sedalia.Mo "Brenda" Very a matter of fact in a rude tone stating : US Bank policy regarding exchanging $50 bills for $100 bills in order to assess account... She actually said she looked over through the side window in the drive-through and did not recognise my face as an account holder of one of her regular customers... tell me that she could not do it... "If its policy stick to policy don't make it personal or profile..." I spoke with another a bank and said- depending on the person you get sometimes tellers just go ahead and exchange! stick to policy if that's the case,,, Customer service is expected to be at its highest with folks working at the bank that should be continued rather not you can assist somebody that is a potential customer or not being professional in a nice manner Be kind!!

Usually I love US Bank, however I do not understand why they need to close at 4:30 every afternoon during the pandemic. I understand the lobby being closed, but the hours should not have changed. When I went at 4:45 today I was informed that they closed at 4:30. At least 2 other cars came through while I was there there, obviously expecting them to be open. As a teacher, I cannot leave during the day to visit the bank and I cannot make it there by 4:30, so now I have to go on Saturday and because they've forced many other people in my situation to do the same, the wait will be atrocious. Bring back the old hours.

I will never step foot in this US BANK, again. Customer Service is horrible. I was trying to Deposit my rent in Cash into my Landlord's account as he requested but they don't except United States Currency from a United States BORN American Citizen. They supposedly have a $500. Cash limit my deposit was $695. She would not make an exception at the request of me or the account holder, when I asked for the supervisor she denied my request while her co-workers just stood there and stared. I am Disabled and can't afford extra BS and the extra cost of a Cashiers Check or Money Order just to deposit money into THERE CUSTOMERS ACCOUNT.

Staff was extremely rude and disrespectful on the phone when trying to get assistance with fees assessed. The lady began telling me why I obtained the fees because I feel below the qualifications and that she would someone contact me back. I asked her to please explain where I feel below because based on the documentation I have and online, the qualification we’re met. She would not answer my questions. I asked in the future to please only answer questions that she is qualified or able to answer and to not give information that she is not comfortable with. She was extremely rude and disrespectful. Not helpful what so ever.

Making a deposit for a friend. Website says location opens at 8:30am. 9:30am and the location is still not open. Unprofessional, obvious poor leadership, not customer service minded. Not sure why anyone banks with US Bank. Should be a no star option.

US Bank has three locations in Sedalia. Unfortunately, only one is open on Saturdays and if you’re not the first in line when the window opens you’ll be sitting line far longer than you should for drive-up service (especially when they lobby is closed to the public due to COVID-19). In addition, I have called twice about a new debit card and on both occasions I have been told one will be mailed to me. Nearly two months have passed and I have yet to receive a new card. One of the reasons we bank with US Bank is their number of locations state and country wide, but customer service has taken a back seat to convince.

Been banking with US Bank for over 2 months now and still haven't gotten my debit card in the mail. Went to the bank the first time the problem occured and they told me they would have it sent straight to my bank to avoid mailing address issues and here I am still careless. Will be closing the account as soon as I get a new one opened somewhere else unless I just get my card for crying out loud.

I went in to see why my card stopped working, and the ladies there where rude to me. The staff wasn’t friendly at all they all looked unhappy. When I walk into a bank i expect to see friendly people ready to help with a smile! Customer service needs to be improved. Sadly to say. Other locations are polite and kind! It’s just this location that the people work there seem like they don’t want to be there.

Its a great National bank but the branches in Sedalia leave a lot to be desired. They seem to have constant phone/internet issues so maybe that's why there r so many errors

Not friendly and never happy to help at this location. Would give you a mean look. Brenda is the worst there, was not helpful at all. Just go to other location by Staples, they are always friendly there, bid difference.