U.S. Bank Branch Yellowstone Ave, Pocatello

If my place of business didn’t bank here I would never come to this bank! They refuse to open their doors to the public, and their drive through takes forever. I can have two people in front of me and be in line not even moving for 15 or so minutes. Their customer service is quite terrible and you can’t make deposits into an account over a certain amount unless you are authorized! Why? I’m not taking money out. I AM MAKING A BUSINESS DEPOSIT! This bank is so old fashioned and behind the times.

Can you please open up your lobby like all the other banks in town. Yesterday It took me 55 minutes to get thru your drive thru. This is getting ridiculous having to wait in that line or call and make an appointment to come inside to make business deposits. You are forcing me to switch to a bank that is actually open.

If the Drive through is open on saturdays from 10-2 doesn’t that entail dealing with a person?

From an owner of a small business, the tellers are always helpful. Everyone that works at the branch has always been helpful if I need a banking solution. They offer next day credit card processing and no one has been able to beat the processing fees. They offer a lot of options for small business. Credit card processing, payroll, and POS systems.

This branch doesn't even deserve a star! I have a 1-50minute break between 8am to 5pm all day and they are way too slow at the branch for me Togo into the lobby or to the drive thru! So I rush to the bank and put my check in the outside drop box. 3hrs later I check my acct to make sure it had been deposited & it had not. So I call the branch to inquire why. They tell me oh sorry we only check the drop box in the morning and they can't and won't get my check out of the box for me and deposit it into my account, there's nothing they can do and it will be deposited tomorrow morning! That's not customer service satisfaction! I have never had so many problems with a bank! This branch is a huge hassle!

The lines for the drive thru windows are extremely long and wait time is 30 mins to an hour. So they suggest using the atm for checks and cash deposit. Had a issue with my check i guess. Was not notified about check being rejected. They gave me a run around to figure out what happened. Now its going to take over a week to get a COPY of the check returned to me and re deposited. Was also told they didn't own the atm and that a different company takes the checks so they couldn't call me. But yet they have my information to mail my check back. Extremely frustrating. I would rate them no stars if possible.

I understand the need to have the lobby closed, and have drive through only. That being said, the line moves very slowly. Perhaps you could have more people inside helping with the transactions to speed it up.

I love banking here! Yellowstone has been my main branch for at least 6 years now and have always been impressed with how fast and friendly the staff is. Never had any issues.

Although the customer service representatives are extremely friendly, I've never experienced slower service anywhere. I come here to do my father's banking only and would strongly recommend banking elsewhere

I have never wanted so long in a drive through to just make a deposit. Every single time I have to come here because that’s the bank the company I work for goes through. Otherwise I would never ever go to this bank!