U.S. Bank Branch Clark Ave, White Bear Lake

Absolutely love the downtown Stillwater branch, this White Bear Lake Branch is full of rude and arrogant tellers who behave like they do not have any time for you. I can honestly say there are two really great ones though. Everybody else that I have dealt with, and I’m there twice a week for the last 7 years, is just awful. I have tried being polite and friendly and asking how everybody’s doing, just nothing but bad attitudes. Just today, my math was questioned and I had to explain why I brought in $.17 to make the difference work… Really unbelievable. I will always drive to Stillwater when I have the time, and especially if I need some help with something important.

Nice clean branch of the bank. It was pretty quiet and I was helped right away. The teller was knowledgeable and fixed my issue right away.

"24 hour business solutions " has no one present, even by phone, on Sunday at 1230pm. Oh, and forget about leaving a message. Mailbox is full. They really don't want small business customers. They charge us for use of Zelle, charge for paper statements, and are unavailable for assistance. Time to look elsewhere.

I went to this branch with my kids to turn in change they had been saving and exchange it. Immediately when we walked towards the change machine we were told to stop. (From across the lobby) I was asked if we had accounts there. I said yes, our Mortgage. I was told that was not eligible for exchanging change and I needed to have a checking or savings account there. - there was maybe 1 other customer in the building at the time. So we left that branch and went to the Hugo US Bank branch where we have always been treated well and will continue to go in the future for everything US Bank related.

So disappointed in the Safe Deposit Box department. Every time I come in, since 1970, there is a new problem. No one who knows the boxes is available, my box has a difficult key and we will replace it "next time", "we don't have the size you want" for a second box, and now 'we lost your contract and both you and your husband will have to come in and sign a new one.

US Bank, White Bear Lake, MN does not employ competent persons in managing finances for any person. This branch has clearly violated the Electronic Fund Transfer Act (EFTA) a federal law, which protects consumers in providing important protections to consumers when they transfer funds electronically, including through the use of debit cards, and automatic withdrawals from a bank account. Even after the consumer has reported fraudulent activity on their account, US Bank continued to allow fraudulent transfers by this same entity/person. The issue was reported on May 24, now July 11th, the fraud claim still was not completed and the bank employees have denied any responsibility to the reporting issues on the banking side, in that we were told, the systems are not communicating with each other and that I will have to handle the reporting to Fraud Customer service myself. This is unlawful banking practice. Violation of Federal Law is not just ok.

I would like to thank Brad for his tremendous help!! He and his team went above and beyond, on my mortgage. Buying a house is always stressful. Brad was always available, when I was freaking out. If you need someone calm and competent, talk to Brad. He worked with the realtors and closing was easy. THANK YOU!

This is the best bank with the best people! Always fast and extremely helpful.

I have never had a problem with this branch. Now I will admit that I do not bank at branches a lot being that I have a lot of my bills setup as AutoPay and Direct Deposit for my paychecks. None the less when I have gone in the people have been super helpful and friendly. My only suggestion is that there are more people working during peak times because I have seen the Drive Thru lines back up tremendously because of the lack of employees.

I am baffled by the low ratings. We have banked here for going on 20 years and could not be happier. Great people, great service.