U.S. Bank Branch N 500 E, North Salt Lake

Hello Erin, Thank you for taking the time to reach out regarding your experience. I definitely understand your concern with that charge and I'm sorry to hear that this matter hasn't been resolved for you. We'd really like to speak with you so that we can look into this matter. Please send us an email at [email protected] with your phone number and reference number 8013. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

Hello Yuridia, I'm really sorry to hear that you weren't able to get the help you were looking for, especially since you had called ahead. We'd really like to speak with you further about what happened and make sure this is properly addressed, as well as make sure you get the help you need. Please send us an email at [email protected] with your phone number and reference number 4361. Once we receive your phone number, we'll give you a call within one business day. We hope to speak with you soon. ^Caitlin

Hello, Thank you very much for taking the time to leave us this review. We're very concerned about your review and want to hear more from you regarding your recent experience. Please reach out to our customer care team by emailing [email protected] with your contact information and details of your experience and a representative will respond to you within 2 business days. We hope to hear from you soon so we can look further into this issue. Kind regards, The U.S. Bank Social Media Team

Hello Alex, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

We're sorry to hear the outcome you received was not what you expected, Z Conley. Many factors, including but not limited to FICO score, debt to income ratio, and past credit performance and loan to value ratio (where applicable) are taken into consideration for approval of a loan application. Each customer’s credit application is unique to them and our applicable loan qualifying criteria. Please reach out to our Relationship Banking Specialists at 800-444-1244 to discuss your application results further. Best regards. ^Larisa

Hello - We see that this is one of many negative reviews you've left recently and we are reaching out to see what we can be doing better. We apologize for messaging you multiple times but want to make sure your issue is addressed. Please feel free to reach out to our customer care team by emailing [email protected] to discuss your complaint in more detail. Kind regards, The U.S. Bank Social Media Team

Hello Riley. Thank you for taking moment to share your experience with us. When an ATM is out of cash, it will notify our ATM group who usually will replace the cash drawer within 1-2 business days. If the issue has been present for longer, we would like to speak with you and have the matter researched further. Please send us an email to [email protected] with your phone number and reference number 10293, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan