U.S. Bank Branch Pine St, Monticello

If they are open make sure you have plenty of time. I do all my banking online thankfully but sometimes you actually have to go in for something. Just like everyone else in there its usually not something simple you can do online so it takes forever with the one person actually working.

Don’t have any tellers in the bank anymore, have to use a machine to do the transactions, or go through the drive through, which is not possible with a trailer. Will have to make time now for the huge hassle of switching banks. Hopefully the next one is actually a bank and not a Verizon store that is open for 6 hours a day, with a robot teller

The lobby was closed for more than a year due to COVID and remodeling. Went today to set up a checking account for my son only to find out that they are no longer open (lobby and drive-thru) on Saturdays, effective TODAY (August 7). Just another reason why it's time to find a new bank.

UPDATE (7/12/2021): After 2 1/2 years of working on this with this branch and others, the fee was waived. Updating to 3 stars as we were able to get the issue in concern resolved after a few escalations. As this was my only rocky experience with US Bank, I would still recommend them in general. However, I would be very cautious at this branch. (1/18/2020) This became a long review, but it's a 100% honest experience I had with an auto loan. I'd like to start by saying I've had nothing but good experiences with US Bank, except for the Monticello branch. I have several accounts set up with US Bank including a home mortgage, and have been with them for about 7 years now. Back in January 2019, I was shopping around for a car. Submitted a pre approval online, and a day later, I got an amount back. All good. So, found a car that I was interested in. But didn't have the interest rate. Wanted to compare this with what other places/the dealership for the best rate. When talking with the loan processor, I had mentioned I wanted to do a down payment of 4k, and a loan term of 24-36 months would be fine. After a day or two, she called back and asked if I can come in. I wanted to know what my interest rate would be, and she mentioned I can get this when I come in to talk. Thought it was weird I couldn't get it on the phone, but that's fine. So I came in, and after preparing some papers, she did mention the interest rate which seemed high. Then she put the papers down to sign. I was confused. First, there was no down payment after I had requested it. Second, I'm simply just trying to get comparison numbers. She mentioned I can just pay a higher payment for my first payment due as a down payment (which doesn't help with a lower interest rate, looking at it now). Second, she indicated that things can still be changed if needed, which I figured changed meant we could either add a DP or cancel if it isn't to-par with other rates. I was wrong, but misguided by the person that was supposed to help clarify this instead of pushing for a sale. She hands me a check after, and I mentioned I'll let her know if I need to change or cancel it. She looked at me weird, and proceeded to frantically tell me I can't do that. I went to the dealership, and of course, they had a better rate. Ended up going with them, and called to return the check. This was at around 4pm, and the lobby closed by 5pm. She said I HAVE to bring it back today, or there'll be fees (also she had to add that I was the only customer that had done this to her in 19 years, like I was deliberately trying to mess with them or something). I tried, but couldn't make it. Returned the next day, and they're slapping a $100 fee for "paying the loan off within one year" by them cashing their own check, which that policy is for when a check is actually cashed by a dealer, and the customer pays the bank off before a year. Seems shady to me, since I never cashed it, but they did. She had tried working with her manager to waive the fee, but as you'd guess, didn't happen. When requesting to speak with her manager, she told me she wouldn't let me, and she already did everything she could. Also shady to me. After then trying to contact the 1-800 number over 3 months and 4 different people, each of them agreed with me that this shouldn't have happened, and that they'd follow up. Nothing. Went to the Plymouth branch to see if they could help. Talked to the manager there (he'd actually talk with me), but it's been 3-4 months there, and every time I go in, they say they're still working on it. Not sure what I can do about this. After going through this bank for 7 years and having nothing but good experiences, this left a bad taste in my mouth. After 1 year, something that shouldn't have even happened is still an issue, and no one can help. Makes me concerned for the checks and balances at that branch, and I'm left still hoping that someone is doing something about this (since I am not getting any updates).

I’ve had horrible service here calling in multiple times! I’m switching banks I live up here now and never had trouble with US Bank but this branch is bad and I need better service for my business account. Every time I call I feel like I’m bothering them and give me terrible answers. I’ll take my business else where.

If you go here, pack a lunch. They have ONE service counter. They also do not answer the phone. The new re-model looks nice, but service is gone. It's hilarious they did a huge interior re-model and now nobody wants to go there.

Jenifer “the manager” gave Disappointing service. Very unhelpful. Rude and very high strung. You catch more bees with honey than vinegar Jennifer. Some customer service classes would do well for this branch. Thankfully I was able to call the elk River branch and within two minutes I had a meeting setup. After one and a half hours with the Monticello branch I was still confused with no appointment or any idea how to schedule one.

Went to USbank ATM Monticello branch. I put my card in and then realized the screen was black which was strange because green light was on Screen stayed black and I never got my card back I was very disappointed I now call bank when they open and try to retrieve it "Some company or Usbank themselves check their ATM'S every day and some check theirs once a week FYI

I called to see if I could get a check verified to make sure it wasn’t fraudulent before putting it into my account. I was told over the phone that US Bank does not verify checks. If the rep on the phone would’ve asked some more questions she may have gotten more info about a possible fraudulent US Bank check that was circulating. Called the 1-800 number, spent some time on hold but was finally able to verify it. Not impressed with the service in the branch.

Refinanced mortgage - was first directed to personal loans. After wasting an afternoon, was referred to the correct department. Met in person and explained we wanted to do application process in person. Had an online account set up. Started online account that makes the customer do all the work. Explained again, we want to do process in person. At this point we gave up, gave in and finished online (after delivering hard documents to the branch at the request of the officer). It was great that closing could take place at our house... except no one showed up and we couldn’t get ahold of the officer. On the fence about continuing we agreed to continue and set up new closing where no numbers added up and we ended up shelling out an additional $1500. So we were originally quoted $3500 and ended up paying $7000. Have always gone local previously and thought it would be cheaper to go big. Don’t make the same mistake I did. I recommend Michelle Eder at old national. Update: Closing didn't factor property taxes into escrow and am now past due - when will this end? LOLZ