U.S. Bank Branch 41st Ave, Soquel

I called US Bank to get an appointment to get a document notarized. The Represented who working at the bank refused to make an appointment to get my documents notarized. He said that it was his prerogative and told me that he would not notarize a non US Bank document. I have been banking with US Bank since 2004 and have I Military Account along with a Savings Account, A Credit Card and paid off over a millions dollars in various loans and paid better then agreed. The type of account that I have comes with free Notary service. I called Corporate and verified that this is a free service and it is. My call was not addressed at the Corporate office as I was told that they would need to look into the issue and call me back in 2-3 business days. Why should I have my money in US Bank if I can't get the services I am entitled to receive without a having to waste my time to receive it? Anyone else notice that these younger workers are aggressive, rude and adversarial? Looks like I will need to bank somewhere else.

Teller did not return my license after asking for it as an ID. When I realized it they are closed and I am unable to rent a car. Inconsiderate to keep license and not call to inform customer.

I came in with a ripped US dollar bill. It was missing only the left side and only about half an inch. They refused to give me a new dollar saying that banks can't do that unless the dollar is whole.

I was having a very annoying day. The ATM wouldn’t take the money I was trying to give the bank 🤨 Derrick Joyner stepped in to help me out. He was very professional, positive, and really, just saved the day. All the other interactions I have had to date with this branch have been great. I didn’t catch everyone’s name, but I really appreciate it. Thank you!

Leah Fraley the Personal Banker there was very friendly and reliable, I went in to close my account and she performed excellent customer service. Give her a raise!