U.S. Bank Branch E Rand Rd, Mt Prospect
+1 847-259-7575
https://locations.usbank.com/index/illinois/mount-prospect/mount-prospect-branch.html
940 E Rand Rd, Mt Prospect, IL 60056, United States
U.S. Bank Branch Reviews
B
Great manager, great, eager to help staff. Not that many banks come with this level of personal interactions these days.
We are happy to see that you have had a great experience with your local branch. If you are ever in need of future assistance, you can always stop by or call our 24-hour banking team at 800.872.2657. We thank you for sharing your experience, and hope you have a fantastic day. ^Ray
R
The managers, Eric and Enza and the employees Monica and Jenny are extremely unprofessional and rude. I had asked multiple time if it’s possible for me to bring in less than half a bucket of coins to convert to cash and they all told me I could walk in without an appointment. I got there and the manager Eric insisted that I have to get an appointment and kicked the bucket of coins I had with me. Worst customer service I’ve had to deal with.
We’re sorry to hear this was your experience with the branch manager, Rabella. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 4633. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa
M
I make deposits at this bank all the time on behalf of a business in the immediate area. Most of the time, the staff is nice. There is an older short lady, however, that is just the worst. Rude and inconsiderate. Apart from this, this branch REALLY needs a new receipt printer. Until they get one, expect your deposits to take over 15 minutes, even when making very small ones. So much for quick service.
Hello Marco, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team
G
The women are rude and they have absolutely no interest in helping or caring. They just sit around gossiping. I don't bank here just use their ATM because of convenience. Three time's I've had problems. This time I received half of a $20 bill, they have cameras all over the place! But they don't want to replace it!!!! Really? My bank or Credit Union would never treat people this way. No more for me and I will make sure people are aware of my awful experience!
Hello. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1-800-USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
D
I've been banking here fo 21 years I never had a bad experience with the staff . That person talking about people being rude is totally false the experience I had about rude people are the costemors I witnessed first hand myself I've noticed people bring their fusstration with them to the bank and that's self inflicted. the people that have a problem with the staff Don't forget one thing the people that work there are people Too.! Not your personal CHEW TOY I'm just saying
K
The Friday evening staff was super helpful and friendly today! They were able to accommodate us without an appointment. While we were being helped we witnessed them handle a rude customer in a professional manner as well.
M
I will never recommend this location to anyone! I have a credit card with this bank and went to change under $100 of coins just like I have done it in the past. I was told that they can’t help me because I am not a costumer and having a credit card with their bank doesn’t make me a costumer but having a balance on the credit card does or having a checking account. The most bizarre thing I have ever heard in my life. When I asked where is this information written I was OBVIOUSLY not given an answer. The manager and or supervisor on duty that helped handle this situation should be fired for this type of customer service. She never apologized, never offered for me to open a checking account and never solved the “issue that they created themselves”. Never coming to this branch again!
Hello Maggie, thank you for sharing your recent experience at the branch. We are concerned to hear about what happened, and we would like the chance to speak with you further. Please email your phone number and reference #9827 to us at [email protected] and we'll call you within 2 business days. We welcome the chance to discuss your visit further. All the best, ^Kim
a
This place used to be great. Now every time I go through drive thru there is at least a 5-10 min wait. I was there today and was stuck behind someone for 15 min. It seems like they never have enough people working there.
Hello Amish, thank you for reaching out. I'm sorry to hear you had this experience at the branch. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this information helps. All the best, ^Kortnee
M
This bank is ridiculous. The people are rude and waited for 25 min to pull $3k from my debit card. The teller, Paula, would not tell me what the problem was. She didn’t know what was going on and wanted me to go to a different branch. After answering all the questions, she asked me why my ID was expiring in 2 years. Seriously, the worst bank experience ever.
V
I have been a customer of US bank since 4 years. Customer service is excellant in this Mount prospect branch. They will solve issues quickly
Nearby Loan Stores in Mt Prospect
- Payday Loans
- Personal Loans
FAQs
1. How Can I Locate U.S. Bank Branch?
You can call U.S. Bank Branch via +1 847-259-7575. You can access our online loan marketplace to submit your loan request as well.3. How Can I Request A Loan At U.S. Bank Branch?
You can submit your information on their website. If you need other financial support, you can always visit our online loan platform and see what's available for you to get payday advance loans.5. What Will Happen If I Failed To Repay My Loan?
You can discuss the issue with your lender if you can't repay your loans. Your lender may change your repayment due dates for you to cope with your current repayment ability. If you default on your title loans online, you may lose the ownership of your car.
2. How Can I Find the Location of U.S. Bank Branch?
U.S. Bank Branch is located at 940 E Rand Rd, Mt Prospect, IL 60056, United States. You can look for their store address on the map software and pay them a visit right now.4. Is U.S. Bank Branch An Agency Or A Lender?
U.S. Bank Branch is a Bank that accepts all kinds of loan requests. You can click here to get various loan services including online installment loan services. In addition, iPaydayLoans, as an online loan broker, can connect our customers with our network of lenders to get reliable loan services.6. Can I Get Loans With Unpleasant Credit Background from U.S. Bank Branch?
Yes, it is possible to apply for loans without perfect credit score such as personal loans online from them. You can contact the lenders for detailed information regarding loan requirements. You can also click here to get instant loan quotes with friendly requirements.