Tustin Community Bank Newport Ave, Tustin

I would give no stars if possible. If I were the bank manager here I would be so upset at the way the staff lets potential customers walk out their door. You are losing potential customers and money. My bank right now is a little too far away for my liking. I was a branch manager myself for well over half my life and I refuse to give big banks my business. This bank is around the corner from my house and seemed to be a nice community bank. I decided to walk in and see what types of accounts they have. First off they have no brochure or information that offers you their deposit account products, senior checking? interest checking? a checking account for the working class? I have no idea. I stood in the small lobby and turned around in circles for a few minutes before anyone even said hi to me. I asked if they had something that states what type of accounts they have and they gave me a brochure that showed nothing... They said they didn't have what I was asking for. I said okay thanks and they said nothing more so I walked out. WOW! I have never experienced anything like this. They must have a ton of loans to stay in business. Too bad for me that this is a terrible bank, it would've been nice to have transferred all of my loans and accounts here. Oh well I am glad they showed me the type of service and care they do not show their customers before I went through the trouble of trying to bank somewhere new.

I have had the most horrible experience with this bank. Tustin Community Bank is my finance company for two of my cars. It has been nothing but problems. Last year on October 28th 2021(thursday 4am), i had my car repod by them. I called them to see what I had to do to get my car back. Long story short I was able to pick up my car on Monday November 1st. I was intouch with a lady named Jackie. When I picked up my car I called Jackie to notify her. Jackie then asked me why was I behind on my payments, I had explained to her that I had tested positive for Covid twice with in 5 months and I had no income coming in. I asked her if I can do a Deferment for the month of December 2021 since I had spend alot of money getting my car from them repo situation. Jackie started for me if I can send her proof of my covid test and a letter asking for a deferment for the month of December. I did just that. Send her everything. I was under the impression that my deferment was granted since I didn't hear from her after that. Then, on January 12th she emails my asking for payment for the month of December. I emailed her back asking her about my deferment and I thought it was approved and I also stated on my email to "please advise". She did not reply. Now this week on Tuesday January 25th they came and repo my car again in less then 2months due to me not paying December. I emailed her and a Mark person which I think his the branch manager. He emailed me back stating "your deferment was never approved " I replied with "why didn't anyone from your bank called me to let me know. Now I have no car and I keep emailing Mark and called Jackie and none have gotten back to me on what I have to do to get my car back. I stated in my email to Mark that I need my car for work since I work for Hospice and to take my kids to school. He has yet to reply back. Can anyone please help in explaining the repo process and time frame? I can't belive they repo my car twice. This time in less then 40 days.

This bank has been by far the best experience. Customer service has always been very friendly and helpful and management has always been kind, understanding and always willing to work with me. Thank You very much for your help.

I am very unhappy with this bank. I have worked hard to pay more than my minimum payment, to lower my principal. The office has not applied my extra funds as stated in highlighted bold letters on my check to my principal. After speaking with the manager Silvia she informed me that she's sorry,there nothing further she can do,even though she admitted it's their error. I've never did business with such an establishment that had poor communication skills. I'm very upset.

I have great experience with this bank Jackie and Anne always help me especially when I’m late on payments... They are very kind and understanding always try to work with you... 👍🏼

The worst customer service I’ve ever experienced. I refinanced my car to get out of Tustin Community Bank. Not to mention they are so outdated with literally everything. I wouldn’t recommend them to my worst enemy.

I have never encountered two rude ladies at a bank. I asked a question about cashing out my wisley card. They are listed as a location.They were so defensive and said they didn't know what that was. It's an employee pay card ladies!!! I will never refer or bank here!!

I have only been dealing with this bank for a short while, but they are there to help. They have a great staff. most notably Jackie has been so helpful. I have been having some issues with my job and she has been awesome helping me get up to date on my loan. Thank you all.

DO NOT bank with Tustin Community Bank in Orange County. They have horrible customer service period, and that's why they have 2.3 stars on google. The way they talk to you is in a demeaning tone, and they talk more than listen which is always a recipe for bad customer service. I just spoke to the President after speaking with the CFO hoping he would listen, but he acts in the same way which shows the customer service must reflect from the top management. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻❌❌❌❌❌❌❌❌❌

HORRIBLE!!!!! THEY TREAT YOU AWFUL IF YOUR LATE LIKE YOUR A BAD PERSON OR SOMETHING. I GET HARRASSSED AT WORK BY MARTIN. HE CALLS YOUR WORK AND DOESNT CARE IF YOUR JOB IS AT RISK! IM STILL A CUSTOMER AND THEY TREAT YOU LIKE CRAP. THE WOMAN THERE ARE NICE, AT LEAST THEY DONT MAKE YOU FEEL LIKE CRAP! HORRIBLE CUSTOMER SERVICE!!! SMALL BANK AND YOU WOULD THINK THEY WOULD WANT MORE BUSINESS SO THEY WOULD TREAT PPL NICER. I ALREADY LOST THE CAR ONCE UNFORTENETLY SINCE IM A SINGLE MOTHER WHO STRUGGLES, THEY ARE EXTRMELY RUDE AND TALK TO YOU LIKE THEY OWN YOU, SHAME ON YOU Tustin COMMNITY BANK, AND THEIR MANAGER MARK WOULDNT EVEN TAKE SOME TIME TO LISTEN HORRIBLE MANAGEMENT I DONT KNOW HO PPL SLEEP AT NIGHT THAT TALK TO PEOPLE THE WAY THEY DO, THEY SHOULD TAKE A COURSE IN CUSTOMER SERVICE AND HARRASSMENT, I WILL BE DOING MY BEST TO FIND A NEW FINANCE COMPANY!!!