Trustco Bank Saratoga Rd, Glenville
+1 518-399-9121
https://www.trustcobank.com/
286 Saratoga Rd, Glenville, NY 12302, United States
Trustco Bank Reviews
R
Called with what should have been a very simple request, but was told my request could not be fulfilled via the branch level so to contact a phone number for a different department. I called that phone number who said I called the wrong number so gave me the right number for the department the person at the branch told me to call. I called THAT number and they told me my request can only be fulfilled via a branch. I was put into a loop for what is typically a simple request at any other bank until finally being directed to another branch with more competent staff that was able to easily fulfill my request.
Rich, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB
S
Literally the worst bank I’ve ever had an account with. Wouldn’t recommend them to anyone. Unless you don’t care about transactions being up to date and overdraft fees, this bank is not it
We are sorry to hear about your experience. Please contact our customer service department at 800-670-4110 to provide us with more information so we can address your concern. -CB
K
Wish I could give it 0 stars... this is the worst bank I've ever dealt with - customer service, antiquated systems and processes, so many mistakes made (mostly by tellers because the systems and processes are so antiquated that human error is frequent)... just the worst. I finally switched about 6 months ago and it has been smooth sailing ever since!
J
I love this place. My grandpa usually goes here many times to take out money from the bank.
M
My wife and I have been banking with Trustco specifically the East Glenville Branch since 1984. Managers and tellers have always been polite and accommodating. We would not bank anywhere else.
Mark, thank you for taking the time to share your experience. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Mayfair Branch is providing just that! -MD
J
I always like the employees here, the tellers are nice and efficient and the managers are always the same. Unfortunately ever since they updated their systems months ago, everything takes the tellers twice as long to do, probably not by their own fault. Otherwise no problems with this bank.
Joy, thank you for taking the time to leave this review. We take all customer comments seriously and will look into your concern. Providing excellent customer service is something that we strive for every day and we continue to look for ways to improve. We appreciate your business and are glad to hear you're enjoying your banking experience overall. -KS
B
They really need to update their systems and get with the times. It takes far longer for them to process transactions than any other bank I've experienced. If it wasn't such a nuisance to switch banks, I'd move on.
Brian, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS
G
Great local bank. Very helpful employees. Drive through and ATM.
C
Excellent service from staff and Great Hours
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FAQs
1. How Can I Get a Connection With Trustco Bank?
You can dial this phone number +1 518-399-9121. Or you can enter their official website and fill in the request form online.3. How Can I Apply for Loans at Trustco Bank?
You can enter their official website and fill in the request form online. If you are looking for payday cash loans, you can turn to our website for more details.5. What Can I Do if I Fail to Pay Off My Loan?
You can talk to your lender if you are likely to fall behind on the monthly payments. Different lenders have different solutions to payment respite. Please always check the terms before signing the loan agreement.
2. What Is the Location Of Trustco Bank? How Can I Access?
Trustco Bank is located at 286 Saratoga Rd, Glenville, NY 12302, United States. Just take a look at the map and find the most convenient way to access it.4. Is Trustco Bank an Agency or a Lender?
Trustco Bank is a Bank. To make things easier, iPaydayLoans allows you to access a large pool of honest lenders over the internet. You can click here to get a fast personal loan with no credit check.6. Does Trustco Bank Offer Loans With Bad Credit?
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