Truist W Fayetteville Rd, College Park

The customer service is VERY SLOW. I have to make deposits for my job. Every time I come here I have to wait for over 15 minutes. Gas is too HIGH!

Very Very Slow Customer Services At The Drive Thru. I Know Because Of COVID-19 They Had Too Make Changes But The Manager Need To Have Two Or Three Tellers Helping With The Transaction Since The Inside Is Close To The Customers And The Public. If You Are A Walk Up Customer you Have To Go To The Drive Thru It Is Very Very Dangerous To Deposit Or Withdraw You Could Get Robbed When Making A Transaction. To All Of The SunTrust/BB&T Customers Do Like I Did Take All Your Money Out Of SunTrust/BB&T Bank And Find A Delta Community Credit Union Near You And Open Up A Checking Or Savings Account With Them And Deposit All Your Money At Delta Credit Union. They Open Monday-Friday 8:00 AM-4:30 PM And Drive-Thru Monday-Friday 7:00 AM-5:30 PM They Have Very Very Fast Services Inside And At The Drive Thru.

This is the slowest sun trust in the world, I only come here because it's close to my house but I would rather drive 8 miles to the next one than to come here. Please get some help this is ridiculous.

1. I wish I could give ZERO stars 2. Worse customer service I have ever experienced in my life dealing with this bank. 3. Members can't get cash withdrawals through the drive way. 4. Extremely pool communication with members. 5. They place holds on you checks without telling you. Sometimes up to 30 days. My suggestion is if you are thinking of opening a bank account with them be prepared to extremely aggrieved when trying to get your money out of the bank when you need it. I'm DONE!!! Some people don't need to work in customer service ever!

Great customer service from both young women working Saturday 3-16-19 morning ...I didn't get their names but they were attentive and worked quickly.

Horrible!!!!!Teller harrased me about signature not matching when needed to make a withdrawal , no other protol was used,This has never happened all my years of banking.Thorton was very unprofessional and played games with me about my money, ID and bank card in hand in person!This branch 5420 has horrible reviews as it is.Horrible experience that aas inconvenient.

Drive thru tubes weren't sent out until 9:20am. This location should be permanently closed. What I want is all the time back that I've spent in your drive thru this year. 1st one there and still takes 20 minutes. Very disappointed. Not how to run a business.

Horrible customer service, I was recently sitting in the drive thru line awaiting service at 440pm and it was a few cars I front of me, by the time I made it one car from the teller I heard her ask the car I front of me were there anymore cars waiting he stated yes , one car by the time I got to the window they closed even though I had been waiting and I was the last car. I was not serviced nor did they say sorry we are closed. That was very rude and inconsiderate being that I had already been waiting in line for so long.

I been with ST for about a year. My experience. Has not been the best. Their lock o professionalism is nothing to compare to.

It two ppl at the desk an one handling check having a personal conversation & second say on the phone while i waited Around for 30 min to cash a check