Truist Shallowford Rd, Gainesville

Highly dont reccomend they will lie and say you over drawn take your money but you never ever did over draw i sent the CEO an email and a guy from corprate called and he said he caint explain why that happen when looking at the system law suit will be pending

We asked for a check to be cashed and then deposited into our account and they wouldn't do it. We had more than enough in the account to cover a bounced check in the event that happened, but the check was a payroll check from an established local business that is about 5 minutes away. We also have had our account there for 7 years, so we are not new customers. Ultimately, the reason I felt like writing the review was not that they wouldn't do what we asked, the reason is they treated us with attitude. As if, we had done something wrong. That's no way to treat someone that has been your customer for 7 years.

Let me tell you we’ve gone here for a year now and the girls that are normally there are phenomenal.. the girls that came from oak wood are not it. The other girls NEVER take coins (even though we are in a coin shortage). One girl in particular is so rude. She works the drive thru. If this wasn’t the only one close by we would go somewhere else. Highly disappointed in the service we’ve received.

Employees talking to each other but not acknowledging/ helping the customer s in line. When I asked if somebody could help us the employee said anyways rudely I am a general manager for a business there was a lack of sense of urgency to help the customer customer service needs to be number one. Please do it better.

Family has banked with SunTrust since before my birth and have nothing but good things to say about this branch

Banked with SunTrust since I’ve obtained a debit card at the age of 16. Never had any issues with them. Never had to tell them I’m traveling and not to lock my account, no unnecessary lock outs like Regions, and the staff is very helpful with everything. Branches in Gwinnett County consistently REQUIRE to see my wife whenever we want to withdraw or deposit for some reason but not here. They make transactions very easy.

the Experience was okay, the hospitality was they type of southern hospitality that has long been forgotten, but the best thing about this particular bank is that the staff there seems to have great people skills. The staff there is very understanding and are willing to explain most questions you may have. however they can seem like push-y sales men/women.

charging 20 bucks to send a payoff amount by fax and 10 more release fee will get you a 1 star in my book every time. Not sure what happened to SunTrust, they used to go out of the way to be helpful but now they have followed suit with the other big banks with poor customer service and fees, fees, and more fees.

Always an excellent branch and corporate cares / sba navigated my PPP loan process wonderfully All while handling a major merger Also the app for checking deposits is amazing

Excellent service and awesome employees! They are always friendly and quick but most importantly able to help me with any financial questions I have!