Truist South Nc 127 Hwy, Hickory

Bad experience with the branch manager Kathy Johnson. We have been banking at this location since 2004, you would think a 18 years customer would have earned to be treated with respect. Not the case, she was argumentative with an attitude of my way is the right way, by the book. No accommodations for long term customers. Issue over missing lockbox keys which we were never provided in 2004 by the then manager. Kathy refused to believe me and refused to make any considerations. I walked out paying the $50 fees. Very disappointed in treatment and rude behavior. Never been treated like this before. I will be moving banks where there is no respect for our monies I do not need to bank there.

This is an "okay" branch. I prefer to go to the one on 70 but when I am in Mtn. View I make a stop here. There is a different teller each time I go to the drive thru. I don't bank here but I take deposits for others. They won't allow you to make payments for someone else even though you have their card. Some are friendly and some take a really long time. Depends on the day.

My husband and I both have accounts with BB&T with no complaints up until now. My husband went to this Mt. View Branch located at 2727 S NC 127 Hwy, Hickory, NC 28602. He provided his check and debit card (both under the same name)was asked for a form of ID. It was his weekly pay check and he was trying to deposit. He was compliant and provided a form of ID. An associate by the name of Martha was very rude and asked him for a 2nd form of IDENTIFICATION. Why? We bank with BB&T because they have numerous locations and always seem to be conveniently located even when we travel. But this is one branch we will never use again.