Truist East Pkwy, Gatlinburg

This Gatlinburg branch has gone way down hill in the last 6 months. Most of the tellers desperately need customer service training. The new lady ( no name tag) in drive-thru yesterday ( 05/27/22) is awful. Her attitude, and facial expressions are not acceptable. I expect to be treated with respect, kindness and dignity when staff members are handling my financial transactions. Just a smile would have been great.

I went to BB&T in Gatlinburg, TN to do a wire transfer this morning. The teller’s name is Lady. From the moment I arrived, I told her that I want to do a wire transfer and that I have my ID and debit card. She told me that she wanted to see my passport and visa. So, I repeated myself and told her that I have an ID but she insisted that she wants a passport and a visa. I informed her that I am using my ID. So I gave her my state learner permit with my debit card. Lady made me feel like I am an illegal alien and as if she’s an immigration officer as she was adamant that she wants passport and visa even though I had told her before and after that I will be using an ID. I didn’t know that to do a transaction, BB&T wants to see passport and visa even though you have another form of identification. Lady told me the fee for the transaction more than once as if I had objected the first time. I felt DISCRIMINATED as well as RACIALLY PROFILED by the teller, Lady. Even after expressing how she made me feel, there was no apology from her. I spoke to the operations manager and he apologized. Then on my way back home, the branch manager, MIRNA RODRIGUEZ-MONTOYA called me cursing me out, so rude and unprofessional. She wouldn’t even listened to what I had to say. Then stated that she will close my account. No problem unprofessional MIRNA, plenty of financial institutions in AMERICA!!

Staff is friendly but seem disorganized. Not always open on time.

Excellent customer service by Amanda Tackett! She’s been more than happy to assist us on opening our business account!

Well, just want to let the bank know that the agent Linsy (I think that’s her name) is not friendly what so ever. Every time I asked her a question she would make funny comments and act like she didn’t care. The other ladies are friendly and nice. But, someone needs to work with Linsy to show her not to be racist and have a little customer service. Or at least she can pretend to care about it.