Truist Old Washington Rd, Waldorf

It was my first time at the Waldorf location. I don’t know if I should be offended or if this is a normal protocol for anyone. I went through the drive thru this time and requested for a withdrawal. I provided the my driver’s license and my bank card. I then asked for the amount. I was told that is a large amount to withdrawal, do you have another form of ID like my work ID or a major credit card. I didn’t bring my work ID nor a major credit card, I wasn’t prepared for that. I told the teller that I don’t have anything else. She said it’s okay and then all of a sudden a new teller took over and assisted me. The only reason why I didn’t close my account was that I’m purchasing a home and that account is linked. I appreciate them being cautious but it’s my picture, my card and you clearly see me just like I clearly see you. I even remember what the teller looked like and the color of her hair. I am little bother. I didn’t know if that’s standard I withdrew that amount before at a different branch with no problems. Hopefully it’s not what I think it maybe.

The surroundings needs some serious upkeep.

I like the ladies at this branch but hate the bank!! No flexibility for members, price grudging for basic services while during a pandemic. If you want that home feeling a small town bank, this isn't it. TRUIST, combined with BBandT practices ....are not for the people. Big corporations for profit!!

I arrived at 2:50 and it was closed on a Wednesday what bad service.