Winegardner Buick GMC Crain Hwy, Brandywine

Is like one stop shopping. I got my vehicle registration and my tag on the spot . The loan approval was faster compared to my past experienced with previous car dealers. To me l believe the employees represent the company. Those employees l met there on that day were respectful and they valued my time as precious. They wasted no time in getting me out the place. I am impressed with the service.

If you're looking for a new or pre-owned vehicle, Winegardner in Brandywine is the one! My sales rep was Khalil M., and Rick crunched the numbers. Those guys are the greatest! Khalil had patience with showing me the vehicles, letting me test drive them, and answering my questions. Every single person at this location was friendly and literally made me feel like family. This was my first time there, but the service made me feel like a regular. I did make a purchase and I am beyond happy with it. These five star reviews are not an exaggeration.

Since day one in choosing this dealership for maintaining my truck, I have been impressed with the compassion and family feel warmth. Dave the service manager is outstanding as it’s rare you get to interact with the service manager this way. Ellien is always up beat and ensure I’m taking care of. If you don’t want to feel like a number, I highly recommend giving this dealership service department a try. I’ve been writing reviews about this establishment since 2016 and I’m still impressed with the level of professionalism you received. Dave the general manager is not one of those types that sit at his desk and give orders. You will often find him in the service Bay Area assessing the service. Again, I’m not being paid anything for my comment as I’m a very picky customer when it comes to the service of my vehicle. Give this GMC service station a try and judge for yourself.

I own a 2013 Buick LaCross and I have been completely satisfied with its performance. I continue to use the service depart for my routine maintenance because the service managers are caring and make me feel my vehicle is in good hands. I have only had excellent experiences with this team and will continue to use them. Keep up the good work!

I went to another GMC dealership in Alexandria, Virginia and was informed nobody could look at my car. I would have to wait until after the next year and I would be charged because it's not covered under warranty and they had it for a week at the dealership. I went to pick up my car and have it dropped off to Brandywine GMC and it was looked at one day before my scheduled date and was fixed before the week was out! Great customer service and I'm very satisfied, plus it was covered under warranty.

Very disappointed with the cost. I paid almost $100 over the quote provided earlier. I paid $172 for a new key but was quoted $90 over the phone. Also, I had to adjust all my mirrors and seats. I wonder why my settings were adjusted.

Took me right away. Wait was not long. Overall good experience.

They saved me from previous oil change fiasco. Friendly employees and simply a wonderful place to be when you need vehicle maintenance.

They always provide good service just wished they operated during weekends for those of us who work during the week

There customer service was a1 fixed my car to my satisfactory

The staff is excellent and have gone above and beyond to help with any issues I had.

Moved to the area in 2018 with a new GMC Sierra. Used the service department on several occasions for routine maintenance. Service techs and cashier always have an inviting friendly demeanor. Will recommend Weingarder Brandywine for your service needs.

Great Experience! I live in NY and contacted Antonio about a truck that was being delivered and left a deposit. I drove the 4 hours, the trade in and purchase was done within 45 minutes without any hassles. It was my best truck transaction ever!

Eileen was very accommodating with scheduling an appointment and having a rental car available on the day of my appointment. Grant Sullivan called me in advance of starting repair work to tell me what repairs were needed and the cost of each repair. This quality of service is second to none!

Service department and General manager are awful. I brought my truck in to be serviced, asking very specifically for them to thoroughly go through everything as I had just bought it used. I had asked them specifically to investigate an issue that seemed to be shutting the truck off, to which they replied “it’s just the new stereo you got draining the battery, can’t do anything about that.” Beyond that, I asked about brakes, transmission, everything I wanted every aspect of it gone through with a fine tooth comb. 2k later, vast majority of it in labor, they said my truck is good to go. Immediately get in and 1) The TPMS sensors are blank - a sticking point because it was something I had directly mentioned to them. They claimed the programming didn’t take, took it back and re-did it. Pressures are reporting. 2) I drive about a mile down the road to a different shop to have my truck cap installed, and the truck won’t start. The guys bring out cables to jump it, to find the positive battery terminal is loose. - This tells me one thing for sure; There’s no way his tech spent any time actually troubleshooting it, or looking in to it - Which is what I had specifically asked him to do. 3) About a week later, my brakes start feeling pretty touchy, and non-responsive. I took it to a different mechanic to reveal the brakes were nothing short of barren. Had to completely replace the master cylinder, brakes and rotors. So, obviously the hours and time they’re reporting to spend on the work they’re doing is incorrect or potentially a lie. When I spoke to the manager, he was nothing short of curt and rude. “What do you want from this? Because there’s no way I’m giving you a refund of any sort. I’m also the manager and manage this entire place, so I think it’s best you just take this to your buddy from now on” is the gist. What I removed was the laughing/mocking coming from him during the course of our conversation. Rude barely begins to cover it. Unprofessional, hands down. Would never recommend this place to anyone, and will absolutely be talking with corporate. If this is the standard on how their dealerships are ran, they need to know it is unacceptable and faulty.

Took me right away. Wait was not long. Overall good experience.

I spoke with my salesman (Matt) prior to arriving to purchase a specific GMC Sierra 1500 that I found online. Mark assured me that the vehicle was available and scheduled me to meet with him at 12 noon that day. My drive to the dealership was approx. (1) hour. Once I arrived, I notice that the truck was sitting in front of the store, but a gentleman and his wife was putting their belongings inside of the same vehicle that I was purchasing. I asked Matt what happened, and he stated that another sales person showed and sold the vehicle. Note, I didn't receive a call from Matt to inform me that this transpired. Shortly after regrouping, it was apparent that Matt was very inexperienced and displayed no interest in my GMC Sierra 1500 vehicle purchase. When I asked him questions in reference to the vehicle operations, service department, warranties, pricing, etc., he could not provide me with any information. His answers were that he didn't know. This is unexceptable. I finally spoke with Mark (sales manager) to explain my concerns and he immediately changed the energy and my disinterest. He also introduced me to Dave (service manager), who was also very helpful! The two managers were exceptionally helpful! It's pretty unfortunate that great customer service and knowledge of products doesn't exist by sales associates. It appears you must always count on a manager to get the job done! Thanks Mark and Dave!

Excellent customer service when I arrive staff members provide necessary information and move forward to take care of the problem

The staff there particularly Grant and Eileen are so friendly and courteous. They go out of their way to make your visit as convenient as possible. There are many GMC service providers I could go to but I’d rather drive from Bowie, MD to have my vehicle serviced here. Outstanding job!!

The staff was very professional and and easy to work with. They gave me a good deal for my trade. I was in and out faster than ever before buying a new car. My new Yukon Denali XL makes 5 Denali's in my driveway.

Thanks to Jordan, Antonio and Mark, our experience was great. They were very helpful on giving us options on Buick Enclaves to choose from and test drive. Antonio & Jordan came up with the perfect Enclave for us. All three gentlemen help us in the searching and finding the right one. We had to bring the vehicle back that following Monday, Mark ensured that the problems address/fixed and the vehicle given back to us the same day, instead of the service departments delivery date of the next day. Thank you Jordan, Antonio and Mark.

David, the service manager always goes beyond to make sure everything is fixed correctly. Great service every time. Solved the rattling issue with my Yukon Denali with one visit. Drives like new.

Very disappointed with the cost. I paid almost $100 over the quote provided earlier. I paid $172 for a new key but was quoted $90 over the phone. Also, I had to adjust all my mirrors and seats. I wonder why my settings were adjusted.

Charles and Rick are a stellar A+++++ team. They took really good care of my wife and I. They made the process very very smooth.

Went to get rust looked at on my GMC truck. They were amazing! Let me see under my truck and showed me that the rust was not a problem. Very kind and helpful, answered all my questions. I will definitely be going here for all services on my truck!

Ms. Eileen Kendall is an outstanding customer service representative. We did a priority night drop with no appointment as our GMC's headlights went out. MS. Kendall called us before 7:00 a.m. the next morning to say that she had the vehicle and that she would get the vehicle in and she wanted our authorization to perform a vehicle diagnostic o ther GMC and we said yes. Around 12:30 she informed us that she was still trying to get it in to a technician. She called later to explain that we needed new headlights. Then she went over the amazingly high cost as GMC built a vehicle that you would have to remove the grill to install headlights. This is poor design on GM's part. She said that we should have it for us today. She called at 5:00 to inform us that it was ready. It took awhile for us to understand the large estimate and she assisted us and she was able to get a small reduction in our costs. We appreciate her always professional service to us. Catolyn and Rick Gregory

Ms. Eileen Kendall is an outstanding customer service representative. We did a priority night drop with no appointment as our GMC's headlights went out. MS. Kendall called us before 7:00 a.m. the next morning to say that she had the vehicle and that she would get the vehicle in and she wanted our authorization to perform a vehicle diagnostic o ther GMC and we said yes. Around 12:30 she informed us that she was still trying to get it in to a technician. She called later to explain that we needed new headlights. Then she went over the amazingly high cost as GMC built a vehicle that you would have to remove the grill to install headlights. This is poor design on GM's part. She said that we should have it for us today. She called at 5:00 to inform us that it was ready. It took awhile for us to understand the large estimate and she assisted us and she was able to get a small reduction in our costs. We appreciate her always professional service to us. Catolyn and Rick Gregory

Luke was great the follow up to let me know that my brakes had a little life left instead just doing unnecessary repairs. I will come back for all my service needs. I hate my current service provider Ourisman of Alexandria, well more so my advisor and his unwarranted sarcasm. Keep doing a great job.

They don't answer emails and they don't return calls, not sure why. I've been trying to get basic pricing information for a week now with no luck.

My oil change service has never taken more than 30-45 mins with my appointment. This time I was told one hour, and it took 2 hours and 15 mins just because I asked for my rear windshield wiper to be changed. It was terrible! I also told the service department that I have a service plan that was purchased and they did not notate that which caused me to have to dispute the bill after waiting double the time. I would have never been able to pick up my children on time if I did not have a backup plan that day. I am seriously irritated with the time management in service and hope this is resolved.

Since day one in choosing this dealership for maintaining my truck, I have been impressed with the compassion and family feel warmth. Dave the service manager is outstanding as it’s rare you get to interact with the service manager this way. Ellien is always up beat and ensure I’m taking care of. If you don’t want to feel like a number, I highly recommend giving this dealership service department a try. I’ve been writing reviews about this establishment since 2016 and I’m still impressed with the level of professionalism you received. Dave the general manager is not one of those types that sit at his desk and give orders. You will often find him in the service Bay Area assessing the service. Again, I’m not being paid anything for my comment as I’m a very picky customer when it comes to the service of my vehicle. Give this GMC service station a try and judge for yourself.

The staff is friendly and very professional. The customer support is excellent. They all make you feel important and like your family. The waiting area is clean and uncluttered. I would recommend the service department to everyone.

Brought my car from here but the service at the service center sucks. Dave is rude and has no regard for your time being wasted. I've been here several times in the past few months problem still isn't solved after days of leaving my car with them. I need a closer friendlier and reliable gmc/Buick service center

I had work on my 09 GMC Acadia at home in Louisiana before coming up for vacation and visiting family. One of the ignition sensor replaced at home went out up in Maryland. I worked with Dave and Margie to get the warranty work taken care of, they handled everything with the dealership in Louisiana. I'm back on the road. Great service.

Thanks to Gram and Irene for making my car repair flawless. I was informed of everything that was going on with my vehicle. I was then better able to make decisions on what I wanted to have done. I went in for a tire repair and was able to get my 100K services completed in a day. Thanks to all that made this possible. I will continue to have all my service needs done at Winegardner.

My key fob broke this morning so I go into Winegardner Buick GMC in Brandywine and buy a new one from the parts department and have the service department program it. In and out without an appointment in a hour. Great experience!

I was unsure what to expect driving from Pa to MD to look at purchasing a vehicle. The staff was great and the experience was wonderful. I left with a new vehicle and a GMC dealership I would highly recommend. I'm hopeful the follow-through process of getting the documents needed to register my vehicle in PA goes just as well and timely.

I like that there was no pressure to buy. That Jordan, our salesperson was very knowledgeable about the Sierra 1500 and answered all of our questions. Rick from finance was great in getting our financing together. Everyone worked so well together that things went very smoothly and quickly! We didn't have to be there all day long like at some other dealerships.

I was immediately approached and offered assistance. When I decided to look at the vehicles on display, someone came to offer assistance and provide details about the vehicles. That was truly appreciated. I would like to see more Buick hats, key chains and some attire in the showroom.

My salesman (Matt) was very inexperienced and displayed no interest in my Sierra 1500 vehicle purchase. When I asked him questions in reference to the vehicle operations, service department, warranties, pricing, etc., he could not provide me with any information. His answers were that he didn't know. Mark (sales manager) and Dave (service manager) were exceptionally helpful! It's pretty unfortunate that great customer service and knowledge of products doesn't exist by sales associates. It appears you must always count on a manager to get the job done! Thanks Mark and Dave!

Everyone was great! Special thanks to Grant! You guys found the problem on my Camaro and fixed it right the first time. My car had been to two other places and they kept say6nothing was wrong but this Winegardner service team was on point!

Service was great. I will always bring my vehicle back to be serviced.