Truist Wisconsin Ave, Chevy Chase

This Bank racially profiled me , I brought in a check from my employer instead of calling to verify immediately she started asking me questions in regards to how long I been with the company and what’s my profession , she even went and said she never seen me in the area before - I truly felt embarrassed , I never had someone ask me such invasive questions in progress of verifying my check.

If I could give 0 stars I would ! Horrible customer service ! They don't know how to do their job ! Couldn't cash a check, the lady at the window had an attitude from the moment she opened her mouth. I would never visit this location again and makes me wonder how other suntrusts banks treat their clients ! Mamie Ceesay wouldn't even let me speak to anyone else and refused to further help me. I don't understand how they could've employed someone so incompetent of completing simple tasks. By far the worse customer service I have ever experienced in my life!!!! Please don't bank here or at least avoid this location at all costs ! Absolutely disgusted. It's sad that I had to visit another Suntrust branch less than 10min away to get the funds . Clearly the first location issue was all Mamie Ceesays doing. The lady at the second branch had no problem assisting me. Wow!

Google says 5418 Wisconsin Avenue branch is open. I made a special trip and found it was CLOSED - 2 ladies sitting in side = NO HELP! Truist is a lousy bank!

How I wish I could give zero star, their service was terrible! When I tried to open an checking account, the personal banker said I have to open an savings account together with it, then they start to charge fees from my savings account until it reach zero. What's more, the personal banker moved my money from my checking account to that savings account without my authorization to keep it open, over a few month Suntrust closed the account I didn't want when they charged the fees gradually until it reached zero! I called customer service, the representative said he couldn't do anything, I need to contact the branch, I emailed the personal banker to ask her about it and she never get back, when I finally got time to go to the branch in person and complain this to a manger she said she can't do anything because its been a while. I wanted a bank with professional service and keep my money safe, now I learned my lesson from SunTrust and would stay away from it as far as possible!

This is by far the worst customer service I have ever experienced. Absolutely rude! Cold, and didn’t know what they were doing! I am closing my account with this bank!!!! I hate to do black and white thing, but this is a very obvious discrimination! Never again!

Literally they need better staff in there. I needed a check to be cash out and 3 if the cashiers couldn’t do anything or basically didn’t wanted to do anything at all their attitude is just horrible like please just hire new ppl