Truist Dr M.l.k. Jr St, St. Petersburg

I am very happy with the years I have banked here (over 13 years total). Yes there are rough times as they go through a merger with another bank ( haven't we all been there?), but I find the staff still goes out of their way to do their best at providing above expected service. Ryan has the best attitude when assisting me over the phone with some of my banking issues in the past 6 months as I have spoken to him on several occasions. He goes out of his way to help me and explain how to best fix my issues if he can't fix them himself and I appreciate that. Other staff I have dealt with at the bank have been just as helpful. Keep up the good work!!

The lack of customer service at the Gateway location led me to leave SunTrust altogether. The branch hours are inconvenient for working people. I went to this location and needed to speak with a banker. A teller named Skylar told me that all the bankers were tied up in a training and no one could assist me. I asked if she could knock on the door to their office and explain my dilemma and she refused. I used to work in banking and we always staggered our training so that a banker would always be available to assist customers. Next, I asked Skylar if she could contact the next closest branch to ensure that someone would be available to help me. She refused to call to see if the branch would be able to assist me since her branch couldn’t. From what I’ve observed at this branch, this minimal effort behavior seems to be their standard.

Slowest Branch in town. If there is anyone in line, just get back into the car and go to 38th avenue.

DO NOT BANK HERE SunTrust Bank are thieves. I took too long to withdraw my cash from the Drive-Thru ATM at this branch and the ATM took my money back and still debted my account. Talked to the bank staff and got the complete run around. Came back a 2nd time in the same day and finally got to talk to the manager. Then they had me file a claim that was later denied and the only reason they can give for denial is "inconsistencies within the claim" which is ludicrous because they have a CAMERA at every atm which shows if you took your money or not. Very disappointed and upset. Still haven't seen my money back yet. *****EDIT***** I HAVE FINALLY RECEIVED MY MONEY BACK FROM THIS BANK IT ONLY TOOK 60 DAYS AND A LONG BATTLE 🥵

This bank is absolutely awful. Every time I come in I am waiting for an absentee amount of time whether it be in line or waiting for them to complete my task at hand. I have used this particular bank for almost a year. I have to pay my rent with cashier's checks. Randomly they will decide to tell me there is an 8 dollar fee for them when for 5 months prior there wasn't. I will say this and they will have it. Next month they will say nothing and a month later this random fee will occur again. I will be leaving SunTrust soley from my experiences at this particular location and I have been with SunTrust for 8 years.

S L O W!! One lane open, waited 15 minutes in line for the one car in front of me. Teller says I'll be right with you when I get there. So another wait, it was only a deposit for gosh sakes. In addition same teller as last time who gave my receipt to another vehicle. Closing this bank account as soon as possible

I made an appointment today to work with a banker to transfer funds and wire money to multiple accounts. Ryan was especially helpful and so pleasant to work with! The interior of this bank is modern and updated. I will return to this branch and would recommend others based on my positive experience today.

So slow, always a long line thru drive thru. Always one lane open. You'd think since it was taken over it would improve. Same service new name. Truist didn't make it any better

I can't imagine you go to cash a check from a SunTrust customer and you have to pay to get your money? Very sad how SunTrust will gouge a customer and jeopardize a relationship with a possible new customer. I'm very happy to be part of a credit union! Much better experience!

I must say I hate that this is the bank I will be merging w as being a bbt member ! Especially to find out they close at 4pm plus not even open on sat what so ever ! Not everyone is off work on those days nore get off by those hrs. Looking at other bank this is sad.