Truist W Broad St, Bethlehem

Ever since Truist took over they have been GARBAGE. My wife hit with 4, that's right FOUR, F-o-U-r overdraft fees within as many days. Saying that we're unhappy with hot mess this place has become is an understatement.

Just waiting here and customer in long line with dog that continuously barked and growled. Nobody on staff intervened. I was mauled by dog and uncontrolled canine stresses me. I did not want to approach or cause confrontation. I left and did not open account.

Poor service lack of skills i dont know if is because the new administration but customer service sucks!!!!!

I was in a month ago july 2019 and I've been in there in the last year 2018 pretty much every month and I don't have any complaints about the customer service. The customer service has been professional and polite nothing like what others have experienced reading from others that have given reviews. The interior is well maintained and clean. Only complaint I have is that the ATMs as of late suck I have the put in multiple small amounts for deposits. Airport Road machines to have been the same. Looks like I'll have to call that 800 number they have on the machine. I didn't call that number originally because I had another complain that I wanted to bring to their attention as well. I did contact BB&T customer service and they told the they would get back to me about this is to its been almost a month and I have not heard anything now that is an actual customer service that sucks there. It wasn't just customer service it was a certain specific department that deals with these problems that said that they would get back to me. I'll have to call them back since I had the same problem AGAIN when I went August 12 2019.

Worst bank ever. Should have stayed KNBT. ATMs almost never work. I cant give no stars