Truist Rosebud Ave, Grayson

Just moved to the area. Went there on 2/26/22 to open up a bank account. Opened a Savings/Chekings account. Ms. Sue(I think the coordinator), was very nice, cordial and explained all my options and the whole process to me. Gave 4 ⭐️ because: Took a little too long, but it's expected since they just started a meger between 2 banks (SunTrust & BB&T), like a week ago. Also, no temp DEBIT CARDS available...

Rude tellers. The indian woman is extremely rude and told me do not put coins in the drive thru canister so therefore don't do it again. I did not respond due to the shock that someone would speak to a customer that way. The tall black woman with big hair who is the lead teller, cut in and told me the same thing. I again did not respond and started to drive away. The lead teller then yelled out, thank you. Weeks later I went in and closed out my safety deposit box. The customer service rep that helped me (C.B.) was not warm and welcoming. I felt like I was bothering her. Needless to say there are other friendly Suntrust branches that are more professional and treat their customers respectfully. I have taken my business to a different location.

Talked to manager about my account overdraft and had the worst experience then talking to a third grade associate. He was so rude not there to help. Pathethic customer service. I wish he should be sent home if he is not there to work and help

I find the tellers and staff very friendly. I am always greeted by name. We are very satisfied with the personnel and operation of this branch.

not very professional when you try to open an account with them.

This Truist Bank in Grayson should be close for bad customer service.

NO STARS. I don't understand why is it so hard to commit to customer service first. If it was my bank branch I would definitely encourage my employees to start smiling, welcoming better, customer memorization, etc. I have giving you plenty of opportunity to earn my business, but when you have employees like Judi Phearson that has zero patience or any good attributes when it comes to her job, I'm done! I have come several times to get change for my business. It gets extremely annoying when Judi has always the incorrect attitude to ask you if you have an account in order to get change. As I mentioned, "learned your current customer's faces, especially your business partners." Yesterday I was so disappointed that literally topped it off. This lady obviously has something against me personally, I walk in, get in line, there are two tellers, one being Judi. As soon as it was my turn she points her index finger up by telling me "I'm at lunch" and literally stays there leaving me, the last customer standing up. I wait again and go the other teller to get a cashier's check, when Judi over hears what I needed and took her time to go back to her station and find a policy to report a transaction if it's more than $3k. She couldn't find it, but she remembered there was one.... But then she finally found it and then took the time to explain it to the air. So at the end of the story, Judi Phearson ignored me and has the nerve to say I'm "the teller coordinator." Way to go SunTrust! You just lost another business and personal account. Suggestion: get rid of Judi before she runs off more customers

Wow -Were do I start the manager should be fired he is soooooo rude.When I told him that I called the number on Saturday and his voice said that they were closed he denied it like I have nothing better to do than make that up but not just that he has been rude every time I have had any inter action with him.I am about to be a former customer after 20 years Thanks to this fool -keep up the sorry customer relations and see how long you last!!!!

I love this bank, the tellers are very courteous and treat me with professionalism. I have been a customer for many years and I highly recommend.

Terrible customer service. Almost ridiculous, as if they really want you to know that they don't need your business. The response when you contact the corporate office is nil. I would strongly recommend to anyone that they handle their business elsewhere.