Truist FL, Marianna

If I could rate a zero I would!! Opened an account last Wednesday with my payroll check and was told funds would be available next day. End of next day, no funds. Called the banker who opened the account and was told the check was being returned for insufficient funds. Started calling my payroll department on Friday, called banker again and was told this time check was being returned for nonpayment...which could be a stop payment. At which point I have quit this new job because who is going to work where they can't get their pay?? Whole weekend with no pay from an every 2 weeks job...come Monday, payroll dept finally confirms the check has cleared their account. Call the banker again. This time the story is that their fraud department flagged and held the funds for 7 days. Going this morning to demand my money back and they can use their welcome package for toilet paper!! How hard is it to pick up a phone and verify funds availability?????

I know it is new but the facility is awful. It has a uninviting atmosphere and it feels very uncomfortable to be there. There is usually only one or two people helping customers and the lines are very long. I waited in line for 30 minutes one day and wanted to walk out and never come back but I had no choice but to stay to make my payment. You can not go through the drive through and conduct business like other banks. Instead, you see a video of someone and speak to that person who is in a off premise location somewhere. Everything I asked was no, we can't do that. We don't office that service. The drive through service is very limited and a big disappointment to the people of Marianna. I am sure they are loosing customers.

I have been banking with Suntrust for 18 years and am now considering leaving. Corporate took us from 3 banks in Marianna, FL to 1 this past year and the only ATM outside doesn't work most of the time.

The one location is NOT working. We all want to close our accounts. The lines are ridiculous!

I have been banking here for many years & ever since they cut back to only having one location I've been having a lot of issues. I deposited my check 3 days ago at the location expecting it to show up automatically in my account but it still hasn't cleared. I have bills to pay & this is causing me to have to pay interest on these bills since I am unable to pay them with them not clearing my check when they are supposed to. This is not the first time that this has happened to me. If they do not get there act together I will be (TRUST)ing my personal finances elsewhere.

I think it would be a great idea for the facilities to have a shredded available in the safety deposit area for customers to use when going through their boxes and possibly want to dispose of things they no longer need. Two ladies I met on the teller line were extremely helpful and nice.

I don't personally bank with SunTrust but one of my clients does and they wrote me a check so I went to the SunTrust in Marianna Florida and tried to cash this check they were extremely rude and very unhelpful nonetheless I could not get my check cashed but not only was my experience terrible there was a guy in front of me in line who had a much worse experience than I did let's just say he walked out saying if you cuss words and the tell her who is assisting him was extremely unhelpful all he did was give the man a go to hell look this is the worst bank I've ever been to I would not recommend anyone banking at SunTrust Bank in Marianna Florida