Truist Renee Dr, Myrtle Beach

Brittany at the Carolina forest South Carolina branch needs some customer service training. She was completely rude and asking weird questions to verify my account. I've never had to answer those types of questions and never as many as she did and I've banked with them since 2018. I feel she was just trying to give me a hard time because she's probably board at work. Her tone was sarcastic and rude. Everyone else I've ever dealt with in that branch has been wonderful and helpful. But Brittany could make the branch lose business for sure! I know I won't deal with her again.

Absolute worst banking experience ever. With so many choices in the area please pick any other bank besides this joke of a company. Overdraft protection doesn't actually protect against overdrafts, and support and even managers will do nothing to help.

I called today to speak to someone about my account, I was told they were too busy to speak to me. I offered to wait. I was rudely told no, I then asked to speak to a manager and was again told no. I asked for the woman's name who refused to give it to me several times. I find it funny that this is National Client Services week I was treated like absolute garbage.

Rudest customer service of any bank anywhere. Even the manager is rude. Loyalty means nothing here.

Slow service no matter if busy or slow. Head bankers seem more interested in holding conversations then helping. Clean and friendly but just really slow.

I certainly miss the days of going in a bank and being treated like a customer. Today I walked inside the 501 branch to cash a check in the past I would pleasantly be asked how I what denomination I would like the money. Today I was told how I would receive my money. I was treated disrespectfully and I did not appreciate it.

They never try to assist, went in for a loan because of my credit they looked down on me and took no interest. Seems you have to have perfect credit to be treated equally. I’ll be closing my account.

My renter went into this branch to deposit his rent check, like he's done since 2006. He carries a card which has my information including the last 4 digits of my account number. The teller posted his money to someone else's account. Once the error was caught my renter went in the next day and spoke with a man named "JK". I tried to reach "JK" and left a message. I spoke with "JL" she passed me off to "TB" It's been almost a week and the bank has not put the money back into my account and is not providing status updates either. Think twice before banking with BB&T, they lack good customer service and common sense.

When your spouse dies and they take him off the bank account with death certificate etc DONT DO IT! Different ever person you deal with!

A total joke is the Carolina forest branch . They say they will call you back and never do. No help at all