Truist Crain Hwy, Brandywine

So apparently they closed for a lunch break because they were short staff. LIES! I walked in and 6 employees were inside laughing. As a manager there are many ways to schedule lunch breaks, even if I have to sacrifice my own. Then only one teller was assisting the customers. Horrible experience and I am a new banker here. This is ridiculous and I will be contacting cooperate!

Customer service goes along way. Today I went to drive thru to deposit at 915am. The teller greeted me but when she sent my receipt over never said a word. No thank you. No have a good day. Nothing. Then I called for her and stated she never said anything and I asked her a question. She answered it and I said thanks and she said nothing. I’m a business owner of 5 companies and I realize that no matter what people are going through. Salutation and closing remarks are crucial to any business. This is customer service 101. Say hello and then say thank you at the very least.

It's sad that I have coming to your establishment and all I wanted was change for $100 bill but I was told that I needed to have an account just to get change as part of the community in the bank that's been around for so long and exchange money day in and day out I don't see what the issue was to exchange $100 bill as far as you having me as a customer that will never happen now thank you for showing the side that's been hidden

The transition from SunTrust to Truist has been horrible. Please avoid the Brandywine branch and Truist all together. 60 minute hold times on the phone and long wait times in the lobby and every answer and body language is NEGATIVE. Is it a way to give a Zero rating???

I have a suntrust account for years to much to type about this bank I will never come to this suntrust again and all the suntrust are open on Saturday but this one they must be special after jurking you around on Friday