Truist S New Hope Rd, Gastonia

They allowed too many things to overdraft my account too many times even though I didn't sign up overdraft; putting me in the negatives....I'm finna leave this bank.

I have an auto loan with Truist and decided to open a checking and money market account to use them as my primary bank. Less than a week later I’m already switching back to my old bank. The young lady who opened my account was excellent and this review is not a reflection of her. Truist as a bank is horrible. They decided to reverse payments on my auto loan from 3 months ago and charge me a fee of $50 because now the account is past due. No one at customer service can figure out why they were reversed to begin with as the account information is verified and valid. Everytime you Zelle a payment, be prepared to have to call their fraud department. Safety is great, but waiting on hold for 45 minutes to send a Zelle payment under $10 is ridiculous. I’ve made 4 Zelle payments and 3 of them were flagged by fraud and I had to call each time to get my account unlocked. Also, they hold checks for longer than other banks even if you have enough funds in your account to cover the check. I’ve spent hours on the phone with them and have not resolved any of the issues I mentioned. As soon as they release the hold on the tiny check I deposited I’m closing these accounts. Unfortunately I’m stuck with them for the loan but it just gives me incentive to pay it off early, provided they stop reversing my payments and charging fees for errors they are having at the payment center. DON’T BANK HERE.

staff is friendly sometimes and the ATM works about half the time.

They are always very curious and helped me when I had a problem.

Had $4000 taken from my account that i didn't authorize NOR did I have the money in my account so now its negative. How does this happen? I was told by the bank supervisor that if you have a routing number and account number from the bottom of a check ANYONE can do this. Even though its still pending the bank still cant stop payment even though they know its not authorized. This is the banking practices of the new and improved Truist bank?

The heavy set white girl with blonde hair was not helpful yesterday and she blocked my checking account without my notice and my issue was my savings account.

Save the embarrassing walk up to the door, lobby isn't open. Drive thru only.