Truist Shorter Ave, Rome

So I went To the truest bank that just opened on Shorter Avenue in Rome to open a new account. Little did I know that truest is just a merger of SunTrust and BB&T Banks. When I sit down to open an account the sales leader at this Branch said that I already had account but he can tell me anything about the account but it was closed due to inactivity. I told him it must have been like 15 years ago because I don't remember having a bank account with BB&T but I can go ahead and pay any balance that might be due on that account. He told me that he couldn't help me or open the account until I called their 1-800 number to get that account closed. So yesterday was Monday and walking out of the bank I dialed the number and it said the wait time was 45 minutes. So I just forgot about it until this morning which is Tuesday and it's around 8:46 in the morning I tried calling again hoping that the wait time would be less and now it's 50 minutes to 1 hour wait time. It just seems like this bank doesn't have its stuff together..Why do i have to be on hold for ahour so i can get permission for you to handle my money. Even the sales leader said that he wasn't going to call because of the wait times and that's why he gave me the number. Just bad business

We’ve been with several banks and recently become SunTrust customers. We are pleasantly surprised how helpful everyone is at this branch! They really take good care of their customers!

1:10 pm. ATM very busy. When my turn came, it was "out of order". Brinks had shown up and I guess had taken it DOWN with 3 people standing in line. UGH!!!!#%@!&€£

Very bad customer care. $7 to cash a check from there bank never using them again.

Fsst, friendly drive thru. Staff is very helpful.

This is the best bank in all of Rome, Georgia. They've always gone above and beyond to help or meet my needs. I highly recommend this bank to anyone and everyone

This staff always goes above and beyond. Specifically, Elda Carrasco. She's an incredible manager. Due to a brush with Covid, she came out to the parking lot to notarize some documents for me. And she's always doing stuff like that. The level of service is above anything I've ever received from any bank branch anywhere. It's astounding.

Counter people don't have a clue what they are doing,also the manager Karen is in need of some PR classes. Don't use this bank find somewhere else to go. Due to the issues with the Rome branch I have closed my account with suntrust

Very rude and hateful will never do buissess with them agian!!

Very inconvenient location. Hard to get in and out at times