Truist Johns Hopkins Rd, Laurel

Needed to perform a wire transaction. Took twice as long as it should have because the employee said my signature didn’t match what was on file. The stored signature has been on file for years and had never been questioned before this visit. I would think if they were going to scrutinize signatures they would have some sort of capture/scan/compare software but no, the employee just sort of eyeballed it and said it didn’t match. They were also apparently kind of new and didn’t know what to do to verify my identity. The end result was that a 15 minute transaction took over 30 and I was late getting back to work. This is the closest branch, so I either need to plan more travel time or plan for unexpected waits. This is not acceptable.

Tellers are very friendly and quick.. They do ask if you want any products they offer, but when you tell them no, they respect your wishes .. Easy place to bank.

I opened an account here and the associate were polite. All of my questions were answered and the associate was sure to give me additional information I may need in the future.

Very kind banker , very nice location, very quiet office. I like this branch.

Worst service. Teller was clearly available and told me to wait for the other teller who was clearly occupied. I waited for what felt like an eternity. No one said hello or even acknowledged my presence. Very dissatisfied with thus bank.

My favorite bank! The employees are always so helpful and friendly. I opened my account in Florida and have never had a problem. Thank you, SunTrust

Terrible service. Never call back when they say they are going to, it’s happened two times to me in the last two weeks very disappointing.