NewDay USA Maple Lawn Blvd, Fulton

We love New Day USA! We previously worked with New Day USA to refinance our current home and it was such a great experience, which is why we turned to them again to purchase our new home. The staff is wonderful and very attentive to all of our needs making our experience as pleasant as our first one. The New Day Team from our Loan Account Executive, to the Home Buyer Connections Purchase Advocate, and our Underwriter, were very helpful, courteous, and went out of their way to make buying our home a seamless experience. The professionalism of everyone speaks volumes as well as their dedication to Veterans such as us. We highly recommend them to anyone looking for a caring and knowledgeable team to help them accomplish their goals, whether to refinance, or purchase a home.

New Day had nothing but my best interests at heart. They made sure I understood what was happening in the loan process and why it was happening. Every time I called with a question, I got a good answer that made sense! I highly recommend New Day to any veteran with a need for a mortgage.

Hello Sir, (Reginald Lee Tankard) I am writing this review to express my family gratitude to you. Your kindness and dedication has resulted in the confirmation of our loan completion. I am grateful to your professionalism for handling our loan promptly and processing our application swiftly. Hope this letter finds you well, as I am indebted to your efforts in restoring our confidence in honest people. I will graciously recommend your name and share your details with colleagues, friends, and relatives. Hope you can help them the way you helped us. I am truly grateful to you and NewDay USA for being helpful and cooperative with our family. Hope to work with you again in the near future. V/R Eugene Owens and Family SGM/USA Retired

The entire process was quick, efficient, easy, and Paul Akyen was just awesome to work with. He is an asset to your company, no doubt! We did a cash out refinance at an awesome interest rate with more than fair terms on our Jumbo loan. My local bank who had my mortgage could not compete with NewDay, nor could the 3 other lenders I contacted. We are grateful to all the staff at NewDay USA and Paul Akyen in particular. Awesome service for Veterans!!! Thanks so much!

Everything went smoothly. Austin was my contact. He was very thorough and always kept me up to date on every step. Highly recommend using NewDay USA if you are looking to refinance cash out or not.

I was contemplating doing a refinance on my home for months and then I got a NewDay USA card In the mail. Went online and within the day got in contact with Matt Z. He and the team at NewDay USA made my refinance very smooth and helped me tremendously. 10/10 would recommend!

Working with the personnel from New Day USA has been a wonderful experience. I dealt mainly with Morgan Wallace and Colin Hall. Both of these gentlemen were quick to answer questions whether by telephone, text message or email. They kept me in the loop for everything that was being done, if there was something that was said (written) that I didn't understand within a few hours one of these gentlemen would contact me with the answers to my questions. Terms that were used in the contracts that I later signed were explained prior to signing. As a veteran, I had troops that went above and beyond their duties. These were soldiers that I knew I could count on. I can describe both Morgan Wallace and Colin Hall as men who went above and beyond what I had expected. They are a great credit to themselves, their division and to New Day USA.

I used NDUSA recently to purchase a house . My experience was nothing less than excellent . Big thanks to Karley and Remy. They did all the leg work and talked me through the whole process. They were friendly and professional. My only regret is everything is done via email,fax,and portal so I didn't get to shake their hands and tell them good job.In closing , I am extremely pleased and will be sure to pass on my experience to my vet buddies

Barbara and I love Sean Campbell. He was so professional. He made everything clear and was always available if we needed him. Thanks Sean you are the best person we have worked with. Thank you again! We are very pleased.

This company is not Veteran friendly as advertised. My father and I tried to get qualified for a home loan a few months ago. We are both vets. We applied to 4 different lenders. New Day is the only lender that refused the loan. They should stop the false advertisement. From the many reviews I have read about them, they seem to be just a loan broker, meaning that they don't actually service the loans, they just find you a lender and once the loan is closed your relationship with them is over. Because of our experience I could not recommend them.

I can't thank Zach Nolan enough for his outstanding customer service and professionalism. He kept me informed and was always available to answer any questions. He went above and beyond to ALWAYS ensure I was completely satisfied and taken care of. Thanks again, Zach for ALWAYS going the extra mile during my entire loan refi process!!

Unfortunately we didn't have the best results with them. As we moved forward with our loan we were facing some challenges, but those challenges were made impossible to overcome as request after requests needed to fulfill the loan were always late and we were the last persons to find out. Even though some as some of those requirements were not legitimate as showing proof of residency at a state while as an active duty Soldier for an illegitimate state tax lien. The requests sent were not properly requested and when filed they were late filing. This cost me and my family to be out of pocket (Inspections) and after an extension loose the loan. The person contracted for the home inspection and appraisal was late submitting the reports and was incomplete and the requests to Ohio Attorney General were not followed through to clear us of the lien (filed wrongfully)

::::::: Update::::::: So less than 24 hours after writing this review Ben Taylor VP. Called he listened to our concerns he tried to get us approved but unfortunately they were unable to they gave us other options that we can look into and he also took the criticism and he also took our suggestions and that's why I changed from one star to four stars thank you so much for giving us your time and doing everything in your power. ::::::: Original ::::::: My wife and myself had been trying to get a loan from them for years now 1st) time they said they weren't able to serve our community at that time. Ok I understand that 2) about a year later we try it again this time he said our credit wasn't where it needed to be okay got that they told us what to do and to get it up so we did the last couple times it was a little stuff the 3) one time which I was scratching my head we we're making over 150,000 a year they said we don't have enough income and 4) this last time which it was about 3 years after they told us we didn't have enough income they don't do mortgages on modular homes they should have told us right then and there the first time calling they don't even do modular homes so. don't waste your time they're going to find one thing or another to say no to he keeps saying we'll do everything in the power to help a veteran and so much for we don't want to hand out we need to hand up and they'll help us yeah right.

Everything was going well until it came to the 2-minute warning in the 4th quarter. When it came time to close, they all of a sudden needed to do employment verification and get information from my HOA. We had 6 weeks up to closing to make sure this was done, but they waited until the last minute. Then they are having trouble getting the information, and it took me asking for an update to find out they were having trouble. Once I got involved, within 24 hours they had the information they needed. It was one thing after the next for 3 weeks that I needed to get involved after asking for an update. There was a huge lack of communication from New Day. If you decide to do business with them, I highly recommend you ask for a status every single day, don't worry about being rude. It is better than losing time which costs money!! New Day still made their finance charge while I lost a few hundred dollars in interest charges.

My Cashout Refinance started out great. I was pleased with the numbers as well as the agent assigned to my loan. Everything that was asked from me was provided quickly as I wanted this refi done as quick as possible. I had an appraisal and pest inspection done with a different mortgage company and we were waiting for the transfer of that appraisal. Then 2 weeks later we were still waiting on the transfer. My agent told me that once its transferred we are basically done. I was calling and emailing asking what was the holdup and could we close sooner since there was nothing left other than the transfer of the appraisal? My agent then told me something that made me feel like I stole my own house. He stated "what's going on and why do you keep asking to close sooner is there something you need to tell me?" I told him no nothing is going on that I haven't disclosed. We got off the phone I felt like I did something wrong and was scolded for it. I did not hear or get an email from anyone in the company for at least a couple weeks. I really wanted nothing to do with this company after that. But the original closing date was approaching and I did not want to stop the 2nd refi due to bad customer service. We did finally close a week after the original 45 day closing date. My advice to any veteran looking for any type of refinance with any mortgage company "know your value, if you have a bad experience with any company, research find a different company and start the process again." You are a hot commodity in this industry because a VA Loan is extremely easy for any mortgage company. Almost too easy. As far as NewDay USA, that one comment had me researching other mortgage companies. But other than that I like the company and I will continue to do business with them. The next time I have a bad experience I will reach out to the supervisors again and let them handle the situation.

NewDay makes your whole experience smooth and easy. I had the absolute pleasure of working with Cody. He was always available when I needed him and always pleasant. NewDay will always be my go to.

We had a great experience with New Day USA and our VA cash-out refinance. We were able to tackle some high-interest debt and save for our family’s future.

This place will only help Veterans if their credit is good and if you are climbing out of hell, they will just kick you back in. If you are unable to work due to injuries from your service, your retirement and VA payments are not good enough for a house for 5 people. Another site trying to get notoriety by "helping" veterans.

NewDay USA made the entire process easy and was fast to answer any questions I had during the loan process! I would recommend them to any veteran or active duty service member looking for a mortgage company to buy a home or refinance.

Nothing but great things to say about my experience with NewDay. Nicholas Feebo did an outstanding job at keeping me in the loop and following up with questions. I will definitely be recommending to my friends.

Horrible I was bounced around no follow through! I have very good credit and plenty of equity! They ran my credit and never got back to me! I am a former US Marine & Army plus Dept of Jutice. Veterans do not use these guys!

My son started to work for this company and after taking an exam that he passed and told he would be employed in early January. After numerous calls and emails they refused to get back with him! They mentioned his test was taken remotely; but hired his black friend that took the test the same way! I am a retired COL in the Army, this is a Racist non-ethical company! They take advantage of veterans!

I really had a wonderful experience with New Day USA. AS a veteran refinancing my loan. I was really happy with and lucky to be able to work with Gabriel Tupper as my account Executive at New Day. Gabriel was right on top of everything and always answer my calls and always kept me informed of what was going on with my loan. He answer all my question and was very patient in walking me through each step of the way. We enjoyed talking with him and I was at awe how fast he had gotten everything done. I highly recommend New Day USA to other veterans looking for a trustworthy and excellent people to work with. We can't thank you enough Gabriel. Thanks again.

I find it degrading and discusting that Newday USA runs commercials stating "no one deserves home ownership more than a veteran". How naive and appalling that this statement isn't frowned on by everyone. So Newday, a single mom with two kids, newly divorced and forced to live in a car deserves home ownership LESS than a veteran? A homeless man raising a child on his own is less than a veteran? You're discusting to make such a statement. I'm proud to be a Veteran of the US Army. I assure you I will never consider your organization for any home financing until you change your stance. What do you think we veterans fight for? We fight to make sure all Americans can enjoy the American dream. That is why your organization should remove all adds putting veterans above everyone.

We worked with Dan Black and he was awesome. The process took all of 2 weeks and I was amazed at how prompt he was in keeping us informed. The interest rate was the lowest I have ever had and it has saved us so much money each month when the economy is weak. Thanks Admiral for your interest. Oh by the way, my grandson, Austin Morgan, is a recent hire of New Age USA.

We refinanced our mortgage and I can not say enough about NewDay USA. If you are current or retired Military and looking to get a VA mortgage please check them out. Our experience and process of the loan was fast and easy. Our loan specialist was great and knowledgeable. Thank you to all who are currently serving and Veterans.

I tried to call to get an estimate and was on hold for a long time. So I used the option of leaving a message. Nothing. I have no idea how good they are, but do you really want to trust your house to a firm that cannot even manage their phone system?

The process took a bit longer than I expected but it was not because of New Day USA. During the holidays I was still amazed at the response time and incredible communication from New Day. I recommend all veterans utilize NDUSA for loan/refinance!!! Amazing team! Thank you!

Nate was professional, patient and thorough in responding to all our questions and concerns. Even when we wanted more time to think through all the info sent, he never wavered in making followup emails and phone calls as we requested. Grateful for his help especially. The notary you sent to our home was very efficient and explained everything thoroughly before we signed anything. Recommend your team highly.

I'd like to thank my executive assistant Labella. Everything that was discussed about this loan came to fruition. I happen to be very organized with my paperwork. I had all of the documents necessary to facilitate this loan. Because of that, everything fell into place. The only holdup I had was the termite inspection and dry rot work. The company I chose happened to be way behind on the repair work due to the covid-19 pandemic. With patience I waited until the work was completely done. The loan closed. I received my "cash out" three days after the underwriters approved the final paper work. Thank you Admiral Lynch and thank you Tatiana for convincing me to go forward with newday USA.

Very Happy with the refinance operation that NDUSA did for me. Having one go-to person was the best way to do bizness. Joe was very helpful and responsive to all my questions and made the process pleasurable. I would recommend your company to anyone. Thanks to you and your companies professionalism.

NewDay USA made the process of refinancing our home a breeze. Joey, or agent, constantly kept me in the loop of what was going on and was very pleasant to deal with. If you are currently serving, or a veteran, I highly recommend NewDay USA!

The loan process with Benjamin Michael Marcus​ was excellent. Give the man a raise. The problem I had was having to cancel the first closing with the third party notary due to the notary being extremely late. I'm talking hours late on a Friday evening. I'm not a retired Admiral such as yourself. But a retired Chief Petty Officer's time is just as valuable.

Loan Specialist Austin was in constant contact throughout the process and responded promptly to any questions that were text or emailed him. The process was smooth and took just over 30 days to complete.

Fantastic customer service, knowledgeable representatives. Everything was explained in clear concise language, all our questions answered promptly and completely. We were kept informed and updated every step of the way. The line of communications were great between Neal O'Neal and ourselves despite the time differences between the coasts. Excellent company to do business with and I will use them again next time we get a mortgage. Highly recommend NewDay USA to anyone, great company to do business with.

Refinancing my home through NewDayUSA was the best experience I ever had with closing! Eugene was awesome to work with and kept me informed through the entire process. Thank you for helping this Veteran out! Made me more proud to be a Veteran. Fantastic Program!

From the first telephone conversation with Eugene to our last text, email or telephone conversation we knew clearly how we would obtain our loan and how we would pay it back. There wasn’t any small print or hidden terms that will come back to haunt us. We recommend NewDay USA to all veterans to help eliminate debt that is dragging them down.

Fantastic experience! Our refinance went incredibly smooth and closed faster than expected. The agents were very skilled and knowledgeable, making it a very stress free process. We started off with one agent when we thought we would like to do a refi with cash back. Then we changed our minds and chose to do a straight refi, so we were referred to another agent. Both were very professional, but also very nice and pleasant to work with. We did everything but the notary online. Everything was explained in depth, the agents were always available by phone or email and were super fast in responding to any questions we suddenly had after hours, and we were informed of what was happening throughout every step of the way never being left in the dark. As both of us veterans, my husband and I were super pleased with the experience and would recommend NewDay to our fellow veterans and actively serving family!

Our refinancing was quick & easy. Everyone was very kind & professional & answered any questions we had. We can't thank you enough for this opportunity!

New Day did a great job! They were professional and they were fast. I was kept informed along the way and the process was painless. New Day also took the time to learn what my unique needs were and worked to customize their approach to be what I needed, not more or less than what I needed.

Top notch👍🏾 process was quick and straight forward. My processor Jordan Judah was very knowledgeable and answered ever question we had rather it was thru email, text, or call. Very professional. Would recommend to anyone in or out of service.

Thanks Colby for making this process as stress free as possible. You kept us in the loop the entire time. Our experience was beyond our expectations!!

The process was quick, efficient and easy. Only drawback was that, contrary to the ad, my mortgage payment was doubled instead of being reduced.

Well i would first like to say that Newday USA was professional and respectful in my dealings with them. The account representative Jacob who handled our refinance was in contact with us the entire process. If we had any question no matter what time of day he had an answer. We started the loan process and finished the loan process in approximately 30 days. When they say they are there for our Vets they were for me and my family. I would recommend this to all the Vets out there, especially if you want a better deal. Thank you and God bless!!

Absolutely Outstanding Service and Highly Competitive Rate! I worked with Account Executive Matthew Arman from my initial call for information in early March 2021 through until Closing on 30 March. (Note that I spent two of these weeks evaluating all of my competing offers.) Matt was knowledgeable in every respect and discussed all of my options frankly and openly. He was always available and responded within 5 minutes of any message that I left for him. Unlike several other highly rated lenders, NewDay moved swiftly through the application process and used an online document portal to make it easy for me to upload signed, confidential documents. My Closing was conducted by a local notary affiliated with NewDay; like everyone who I encountered at NewDay, she was courteous, knowledgeable and thorough. To summarize, I know that I received the most competitive rate, had my monthly payment reduced by $450, and felt that the NewDay team, led by Matt, was actively working with me to rapidly arrange the best mortgage loan possible. Thank You!

I am a Vietnam Vet and thought New Day was for Vets based on their TV ads. I wanted to Refi my home and take cash out. I contacted 3 mortgage companies New Day was my first and they were by far the worst. The interest rate was higher, the increased total mortgage would have been $6000.00 more than Rocket and Loan Depot. Not the Vets friend they want you to believe, do yourself a favor and look elsewhere.

Veterans couldn't get better service anywhere. Reece Andrews handled my application from start to finish in a professional, courteous, and concerned manner. The Refi+ program was a perfect fit for me and was completed in about three weeks. Thanks Reece for a job well done. I highly recommend New Day to all veterans looking for a better mortgage rate.

Am very happy with the process from start to finish with Mariyana. She was patient, professional and very courteous throughout the refinancing steps taken.

I really enjoy working with C Richardson. He is very professional and very knowledgeable. He was very polite each time I called with concerns. I would highly recommend him to any Veteran seeking to do business with New Day.

Top notch service! The entire process took less than 3 weeks. Sam was very professional and kept me informed every step of the way. He was always very prompt and concise in answering my questions and I had plenty along the way. I would highly recommend NewDay USA to any veteran looking to refinance their home loan. V/r, Ruben Fonseca Torres US Army Retired

Wonderful experience with NewDay USA. Julian was our loan officer and was fantastic to work with on the loan. He professionally guided us thru the process and ensured we understood each step. We would strongly recommend NewDay USA.

I have never had the kind of service that NewDay USA has provided us. They were constantly in contact with me and the streamline refinancing was the easiest thing I have ever done. We locked in our rate and are now saving money, which in these times is immensely important. I could never say thank you enough for this great company. They truly take care of the Veterans. Thank you NewDay for all you do!

My experience was great! Everything went very smoothly. The communications was stellar, I knew what I had to do to provide everything that was needed from me to process this loan and meet all the deadlines. My agent Craig Burris was extremely organized and knew where to find the answers to all my questions in just a matter of seconds; from questions about my property legal descriptions to Deeds. He was much more than a loan originator and remained in the process and through the funding. NewDay USA has developed a team effort system that makes a Veteran feel as though the most important aspect of this loan is the Veteran. My payments are way down, even with the impounds and I am grateful and thankful for that. Thank you NewDay USA Sal Mercurio - Idaho

I sincerely appreciate New Day's dedication to veterans, it's not just lip service. After previous negative experiences working with a major lender in attempts to secure financing for a new home (won't mention any names), I decided to reach out to New Day based on seeing the ad on TV (I figured, why not, lets see what they have to offer). I'm certainly glad I did! The conversation started with Karley Hodges reading me Admiral Lynch's mission statement! As prior military that really resonated with me. The experience was friendly, respectful, and amazingly painless. Before I knew it I was pre-approved, received an approval letter, and was shopping for a new home. Karley initially handled processing my information and getting my pre-approval taken care of, (Which I think I had within 24 hours!), and Marshal MacCartney handled my closing flawlessly. Marshal was extremely helpful, patient, and kept a sense of humor while I gathered the required documentation needed, and worked with the appraiser to finalize the purchase of a wonderful place for my kids and grandkids to enjoy for years to come. Thank you so much to Admiral Lynch, Karley, Marshal, and the rest of the New Day team for such excellent service with something as serious and important as securing a home. I salute you all. My best, Jay R. Phelps 1SG (USArmy Ret.)

We refinanced our home and the process was easy and fast to take advantage of current low interest rates. I love how we had a dedicated agent without having to go through a switchboard or menu options when we called. Daniel was attentive and followed up quickly. I would recommend NewDay USA if you are considering a refinance and have a VA loan.

New Day has consistently provided excellent service and VERY professional support along with rapid response to my questions. I have worked with New Day for several mortgages and will continue to do so, they are that good.

All the representatives throughout the process were professional, courteous, answered all our questions, prompt and very efficient. My husband and I were very impressed with the quality of service. Hats off to Dylan Moran for his pleasant personality, knowledge and professionalism.

I keep seeing these commercials for NewDay USA and “helping veterans”…..it’s a pretty sad way to “just be another mortgage company broker”…we were mislead and ending up going to our Credit Union to get it done…this was about 1 1/2 years ago..they just want the easy mortgages and do ot follow up..they do give you another credit “ding”…but their ads and the way that they say “help vets” is pretty sad… A Proud Marine Vet 🇺🇸

The entire loan process from start to finish was extremely easy and our representative was always courteous and kept us in the loop. I highly recommend NewDay USA to anyone looking for a VA Home Loan or a VA Refinance.

There has never been a better example of "Bait & Switch". From day one, the loan I recently closed was presented and discussed as a 100% cash-out refinance. Less than a week before the scheduled closing, my account executive, Kyle Clayborne, informed me that we would not be closing at the agreed upon loan amount and that the loan would be limited to 90% LTV. This was just days after disclosures had been signed indicating a 100% LTV funding. Kyle admitted that there was an oversight on "their" end and the change was due to a miscommunication between Kyle and his underwriter. He never elaborated on what the "miscommunication" was. At this point, we were too far down the path to cancel the closing. I only called New Day due to their "100% cash out refinance" offer, and would have refinanced with a local bank or credit union if I knew the LTV would be limited to 90%. My interest rate would have undoubtedly been better with a local institution also. I am a retired Marine and would NOT recommend New Day to any fellow veteran. I'm left to wonder now if this "Bait & Switch" at the last minute is a common practice of New Day USA.

The interest rates are good but you’d better have a great Realator. Over the top corporate climate. I’m on speakerphone every time they call and the audio is garbage. I had two people as my points of contact witch didn’t make things smooth. They referred to their “team catching up on that”, often. A few extra corporate emails that were totally unnecessary. If they had followed a simple checklist of things the VA needs I would have been in my home weeks earlier. Never rude but corporate dismissive, knowing that it’s another “teams” problem and not theirs when asking about updates. Had extra call apologizing for dropped balls witch is nice but not as nice as never having it happen in the first place. I imagine the TPS report cover sheets are a bigger priority than getting your loan done smoothly.

I would choose Veterans United again rather than Newday . Trouble esigning docs. Now that we have closed I can't find my loan on Newday's web site in order to set up auto payments. Nobody around to offer assistance. The Admiral must have given everybody the day off. Sorry I used them.

Dawit, our loan guy, was amazing! He kept the process moving forward, kept us informed and made the loan process easy!

The refi process was amazingly simple, efficient, and handled professionally on the New Day end. Each interaction I had with the company inspired confidence. Application to close date was surprisingly brief. I'm not sure the process could have happened much more smoothly or quicker. Total satisfaction!

Brandon Loperfido did an excellent job from our initial contact through the closing procedure. He was very helpful and answered any questions that came up during the process. He made it a point of contacting us throughout the process to ensure that all documents were signed and completed in the quickest time possible. My wife and I were both very impressed with Brandon’s knowledge and efficiency. I would recommend Newsday and specifically Brandon Loperfido to any veteran wishing to refinance their current mortgage. William F. Eason, CMSgt USAF Retired.

First and foremost I was giving the utmost respect from the beginning to the end of the process. Very professional, and a great experience. I feel not only did I save alot of money I also gained friendship. Thanks New Day Spc.Donald L Hair

We worked with Tia to refinance our home. She made the process so easy! She was really good about communicating every step of the way and was available every time I called her. The new day team was able to get our refinance done two weeks faster then originally projected, saving us even more time and money. Every memember of the new day staff we interacted with was very kind and very clear about the process.

The NewDay USA was recommended to us by our friend who’s just refinance their home. They’re right! NewDay USA VA home refinance process was quick and easy. The communication during the whole process was great. Thank you so much for saving me a lot of money.

Overall this is a decent financial institution that will meet your financial needs and requirements. What I will say as a service member of over 10 years of service and having to provide all my required documentation showing my service/employment just for them to question is ridiculous and disrespectful . It was almost as if they thought that I was not truthful to the matter. I provided two months worth of pay stubs and had to provide not one statement of service but two.. The closing documents were incorrect and it pushed the closing another week and thus delaying the funds later then they originally said!

I had been recommended by a retired veteran, a good friend of my wife. He suggested we check them out. I called they explained everything. My wife and I became more intrigued and after learning everything we started the process. In less than a month I lowered my APR by 2 percent, and lowered my payment by almost $300. Madasin Gregg was so helpful and constantly kept my wife and I updated. Like calls every other day. One of the best experiences I have ever been through for a loan. NewDay USA has a good system and great employees. The chairman even called me to check up on me and congratulate us on the loan. Best service ever. Hands down 100%. I would recommend to all current and retired vets.

I received outstanding support from the NewDay USA staff. I was kept informed of my loan status and actually was able to close in a surprising under 20 day period. The entire process was seamless and much appreciated!

The best customer service I've had in a long time. My refinancing agent was superb and constantly keeping me abreast of the status of my loan. I recommend New Day USA to any active duty service member, retiree or veteran. You won't be disappointed.

Great experience! I recently contacted NewDay to refinance my house. NewDay promptly gathered my personal information. I received a quick approval. I was able to close the loan ahead of schedule! NewDay greatly exceeded all of my expectations! Thanks to all of the NewDay team, especially Hayden.

I recently refinanced my house mortgage with New Day USA and got a much better interest rate and payment. Mr. Anthony Grecco was outstanding to deal with. He is knowledgeable and professional. He explained everything in simplified terms, which was very helpful! The whole process was simple and painless. I would recommend New Day USA to any veteran!

NewDay USA refinanced my VA loan with a lower interest rate saving me $216.47 a month - $2,597.64 a year. The process went very smoothly via emails and phone calls as all required information was exchanged and all required paperwork requiring my signature was done so electronically via email. I had an assigned Agent come to my residence for the closing of new mortgage. I was very impressed with the timeline (less than a month from first contact to closing). Definitely recommend all eligible Veterans take advantage of the 'VA Streamline REFI' program NewDay USA provides.

for anyone out there that finds there self in a bind with money short this is a perfect way to get caught up new day is great they help you through every bit of the paperwork they make it very easy great people great experience Howard

The process was very efficient. Brad and the others I dealt with during the refi process were very courteous, patient, professional and knowledgeable. I would definitely use New Day USA again for any future mortgage/refi needs.

My experience with NewDay USA was extremely professional, expedient and completely satisfactory. Kyle was very polite and courteous each time we spoke on the phone. I would highly recommended NewDay and Kyle to any Veteran that's looking to refinance their home.

Overall, it was a great experience. Teddy O'Reilly handled my application and was great to deal with - friendly and always professional. He handled my account all the way through to the end. There was no handoff to others, no retracing of steps. It was all done in 3 weeks and I had my refi. I can recommend NewDay USA without reservation.

I was referred to New Day by my father, a Navy veteran. He told me how easy the process was and how friendly the staff were. I looked into it, and made the call. The initial process took only an hour, and we were guided by a knowledgeable and kind representative. It was very painless. When it came time to close our escrow, we had a family emergency that required us to travel out of state. New Day sent the notary to our hotel to ensure that our loan closed on time. A real pleasure to work with. We will save $238 a month on our mortgage. Thanks New Day!

Dear Admiral Lynch. It is with great pleasure to give my opinion on dealing with NewDay USA. First I would like to tell you that are account Manager was Mr. Joseph Harvey LaMore , My wife and I know him as Joey LaMore . He took us through the process start to finish. I am a firm believer that a company large or small is as only as good as its employees working for them. With that said, If your other employees are anything like Mr. LaMore you would have to be a proud Executive Chairman. I would recommend NewDay USA and Mr. LaMore to anyone. One VET to another Thank You for your service. Sincerely David M. Jankins

The process of refinancing my VA loan was handled with ease thanks to my NewDay representative Angelo Stefanias. Not only did he operate with ultimate professionalism, but he has kept me in the loop through funding. He truly represents NewDay at a superior level!

Andrew..."My Handler"...was "TOP GUN" and very professional in every aspect of my mortgage journey with NEW DAY USA! He was also very amiable and carefully defined your processes and kept me well informed. My Refi experiences in the past, were a drudge...a "Forever", tedious effort...but, this moved at "Warp Speed"...Signed...Sealed and Delivered! REFRESHING EXPERIENCE! As a 71 Yr. old, retired UAL Senior Flight Attendant, as well as a Veteran, I must say Andrew was "First Class"...and as a company, his promotion to an even higher position of responsibility, could only help insure economically greater future success for NEW DAY USA! SALUTE!...MUCH THANKS and GREAT JOB, ANDREW!!! Sincerely, Dwain Roache

Received excellent service. Would like to especially commend Matt Swoboda for his prompt and expert handling of our loan!

Although it took a while to get everything accomplished it was well worth the effort .The team done an excellent job. They clean up everything and give you a brand new start like I say it's it's well worth it.

This was by far the most seamless process working with NewDay for my recent refinance. It only took 12 days from when I called to closing! Great customer service from Brendan, and easy document preparation through their online system. I will be referring this company to all of my friends if they are looking to refinance.

First, let me state everyone I dealt with was very friendly and I'm not certain the difficulties I experienced were their fault. I initiated the refi request O/A 15 July On 10 August I was contacted by a new loan officer that the previous loan officer had left the company. Twenty six days without any activity. 12 August I was told there was a lien on my property and the title company had resolved it. THERE WAS NEVER A LIEN ON MY PROPERTY! 18 August I was told the lien issue was not resolved. Turns out whoever was evaluating my loan was looking at a notice of intent to proceed on a renovation project that had been completed. Took three tries by my contractor to resolve it. 20 August I was told by my loan officer he'd be out of the office until 4 Sept. 3 Sept I closed on the refi O/A 8 September I was told I had to sign a termite inspection document 10 Sept I was asked to electronically send in my checking account and routing number for my financial institution. I complied 10 Sept after providing the information electronically, I checked to confirm they received it and was told the check had been mailed. 14 Sept. both my mortgage and HELOC were paid. This was anything but a timely action and I wish now I had never intiated the process.

Am extremely happy with everything. Taylor is one of the most positive individuals that anyone could work with. From the first day until close, every step was thoroughly explained and in a very professional manner. Morgan continued to offer assistance as well. He was amazing! Another person was helping when Taylor was out. He was also very helpful and took over everything for those couple days. Your entire team made it possible for me to buy a home! From my heart, thank you!

In a time when I am consistently disappointed in the customer service and interest in the individual customer displayed by so many of our large corporate entities, it was truly a pleasure dealing with every individual I had contact with at New Day USA. Each one was the epitome of professionalism, efficiency, and concern for getting it right for my individual situation. It was abundantly clear that the organization's guiding principles are clearly understood at every level. That can only happen with leadership, not management, from the top. I applaud ADM Lynch and his entire team. As a veteran, you can count on New Day to do things the right way.

IF I had known your rate would be the same as normal loans I would have gone that root. It would have saved me cost of water testing and insect. I was given companies to test the water from your agent, and after getting good results, your company stated they were not certified, so I had to do the test a second time getting the same results. Your statement of having lower rates is FALSE, or you bumped the rate so you made more money. I had gotten too far into your loan process to back out. The loan is finished, which I am happy about. Will I recommend NewDay? I am not sure about a positive recommendation.

Online portal and electronic processes ensured entire refinance paperwork, including closing were done in approximately 30 days. There were no leading promises... interest rate and fees were precisely communicated and matched final disclosure. Locked-in interest rate within two weeks of process. This was the easiest mortgage refi I've ever done...

Refusal to send escrow overage! What is it with these people? They agreed that our escrow account was $1,000 over, I requested the check in early may, they sent us a check that was supposed to go to someone else.... called back twice, they still have not sent me any money. This is completely unprofessional. This is how they treat customers! I'm filing a complaint with a state agency. AVOID NEW DAY USA UPDATE: I filed a complaint with an agency in my state that handles complaints against insurers and lenders. In less than a week, New Day USA wired me money. This issue has happened to other customers, if it happens to you, for a complaint!!!

Everything was going real good. After a couple changes in the closing date, we finally closed. I still have not received confirmation that one of the loans they were supposed to pay off, is paid off. I have reached out to the person I was dealing with (I can give his name if I need to) and for the past 3 days, with numerous phone calls and text, I have not heard anything back. I am beyond frustrated because this loan will go into default soon.

I would not recommend New Day USA. It seems they are only interested in working on loans that are easy to close. If you have any obstacles throughout your process, they will stop working with you. This is my experience with them: I applied in December 2021 for a VA Refinance to consolidate credit card debt and cashout. The Account Executive W. Maguire structured a loan program that I agreed on. I provided all docs that the loan processor and underwriting requested on the same day they asked. Whatever they requested, I provided to them that same day. The Account Executive working on my loan went on 10 days vacation beginning December 31, 2021 and said would return January 10, 2022. I never heard from him since. He provided his supervisor’s contact info Assistant Vice President C. Burris, so I reached out to him via email and phone to get a status update on my loan. He never returned any of my messages either. I never heard from either of them. Two weeks later, I receive notification from my Discover card credit monitoring service that my social security number was found on the Dark Web. I have had this Discover card for nearly 10 years with credit monitoring service and have never received that alert. New Day USA was the only new application I submitted in the last 3 years. So not sure what they’re doing to keep our information secure but obviously not a good job. I had to reach out to all 3 credit bureaus and have submitted a fraud alert so they are aware of any possible fraudulent accounts in the next 6 months. February 2022, I applied for a VA Refinance through Flagstar Bank. I just closed my loan this week. It turns out that because I had a loan modification done during the pandemic, I had to wait 6 months for the seasoning of the loan modification in order to do a VA refinance. The 6 month mark was March 2022. I believe the New Day USA Account Exec ran into that obstacle and decided to stop working on my loan so he and others on his team decided to drop my loan and ignore my messages. They didn’t even bother to notify me (assuming this was the reason they stopped working on my loan). This is why I don’t recommend them. They are flat out unprofessional staff. I don’t even know how they can claim to care and work for Veterans. I should’ve known better than to apply to a company that spam letters to my mailbox. Their reviews looked good, so I went for it. But now, reading the recent reviews, it appears that LOA, impromptu vacays, unable to contact anyone is a common theme. Be careful everyone, seems there are some shady characters at New Day USA, especially the loan team I had. I wouldn’t trust this company. I recommend Flagstar Bank, they explained everything they were doing throughout the whole process and made sure to answer any questions and just closed my loan as scheduled.

The good: helpful, communicative person that shepherded us through the process. The suboptimal: NewDay USA only does one thing: VA loans. They ought to have that process buttoned down tight. But we got to the week before closing and some part of their team suddenly came up with a brand new requirement: since we were on a community well, the well had to be tested for its ability to provide sufficient water. Fine, I understand the requirement, but why did it take so long to add that to the to-do list? It ended up pushing the closing date back a couple weeks because nobody at NewDay thought of it sooner... Also, other than a great advertising campaign targeting vets, nothing really made them stand out to me. My previous experiences using VA loans with other lenders was no less pleasant or successful, so I honestly can't give you a reason to use NewDay over anybody else. Call a few and compare rates; that's the only thing that matters once the loan is complete.

Horrible experience and worst customer service of any homebuying process or refinance we have ever done. Started the process in NOVEMBER with an agent named Jason who assured us the loan would go through when he presented all our options. VA appraisal came in lower than expected and we were instructed in how to do the Reconsideration of Value process through the VA. Took a couple days to think it over and decide to proceed…..cannot reach Jason through phone or email. Finally have a live agent re-direct us to his manager Kevin Lasek who informs us he has had to take a leave of absence. Fine, life happens. Kevin becomes our manager. Impossible to reach during the entire process except when he is able to return calls and emails after hours. Assured us the process was going smoothly. Have waited 6 weeks since the new appraisal was re-submitted with higher value. Keep getting told (verbally and in writing) that the delay is because the underwriting department is “understaffed”. Also repeatedly given times that communication would occur and it was ignored and the excuse of “he was out of office” was given. Any time I am out of office I am required to set email and phone notices to indicate this. Finally reached out to Kevin’s manager last night and was told the loan couldn’t be funded. He was unable to give any clear reason except for information they *already* had at the start of this process. Have requested a clear reason for why it wasn’t approved when we were assured it would go through…..still waiting on the call back. Stay away. Absolutely wretched customer service and my husband was treated like a second- class citizen.

I appreciate the kindness and attentative nature of the initial contact made with my loan agent. The issues I had were incredibly frustrating with the underwriter and closing department. Multiple occasions of asking for proof of, income, employment, etc... and when those were provided, even though I would grab exactly what was requested, they would change what they wanted the next day. It went on for a few weeks. That is not a smooth process. Similar with closing, sign all the documents and then multiple days in a row, have the documents send back for correction, one document at a time as opposed to finding the issues and sending it as a whole. Very exhausting. Ended up give, but I can't give a great review when the process is that stressful. To many it wouldn't be worth the time.

I am currently working with NewDay I started my process in December of 2021 and I rarely can get in touch with my rep. I tried calling the main line and was redirected to his line, I had to block my number to get someone else, which I expressed how I can barely get a response out of my rep they proceeded to redirect me to them! My estimated time to close was 29 Jan 2022 and I have asked for an update they needed W-2s which I provided and have not heard from rep in 7 days! Besides sending me an updated rate lock request which I said I have questions about and would like a call and have not heard anything , I called and texted. This customer service has been horrible if not resolved soon I will take my business elsewhere. Will update review when I have an update: update they ended up denying me cause my last year job history I moved around for higher pay which I told them at the beginning they just led me on til I complained, how did I get the mortgage last year no problem? Worst company I’ve dealt with. All time wasted for nothing.

The New Day USA representative that guided us through refinancing our house was Daniel Fu and Daniel was a blessing to us!!! Not only did he explain every step thoroughly and was patient with our questions and issues, but he displayed a great sense of humor throughout the process. We have already recommended New Day USA to our veteran friends at the American Legion Post 56, Jefferson, Ga. Thank you, New Day USA and Daniel Fu!

I had the tremendous opportunity to work with the professionals at NewDay USA on a recent mortgage refinance. My Agent Neil O'neil was the consummate professional who made the process seamless .I truly appreciate the service provided to me by Neil and I highly recommend NewDay USA for any and all of your mortgage needs.

Seriously ticked. We applied, that wasn't an issue. The issue started when our personal info from application was sold to third parties!!! Now our cell phones get at least 5 spam texts per day, sometimes more! Noone at NewDay "...knows what happened, it couldn't have been us". We had only applied with NewDay when these bogus texts started!!!! This is beyond disappointing and now we're completely screwed because our numbers are already sold and distributed. Yes, this breach of trust is the exact reason we walked away from completing the application process. Thanks for screwing phone numbers we've had zero issues with for the last decade.

They are not what they say they are. I have a credit score of 725 and they denied me a loan because of something that happened many years ago and when I explained it, they just said no. Very sad that a business like this can make up lies about helping veterans. I am a retired, disabled veteran and their was no reason to not approve a loan. I would not recommend anything they offer, they are in it for the money only and do not support veterans

What a Great Team! Our rep, Jake was friendly, knowledgeable, communicated very well, and was very patient with us (we can be difficult). He also checked in with us often to see if we needed anything and to answer questions. This was most definitely the best financing experience we've ever had. If you are in the market to re-fi your home, I highly recommend that you give NewDay USA a look. You won't be disappointed! I'm sure that all NewDay agents are top notch, but if you have the option, ASK FOR JAKE FLATHERS!

Admiral as a retired military member I am astonished by the professionalism of your company and Team members. Jake Flathers worked with me to accomplish this mission. He provided expedient, accurate and quite honestly "second to none" service.

I not happy with Newday usa. Called the back on October 2021. Said my credit score was short of the minimum score. Told me they would call back in a few months. They never did. I called them. They told me i still wasn’t at the new minimum. Why? Because they raised the minimum 20 points. I raised my score 15 points, 5 points over the last minimum requirement. I told them I changed my mind. Now 2-3 months later they call me 2-3 times a week. Don’t leave a messages. I’ve sent emails and voicemails asking the to stop calling, but they still do. Now I am really not wanting to refinance. Almost 3% rate and they are now requiring a minimum of a 700 score. That’s another 20 points in less than 2 months. I have a 1.75 fixed rate!! I don’t like games and Newday is playing them. Their tv advertisement are bs. They say they want to help veterans when actually they want screw us.

The New Day USA was an awesome experience. The professional expertise and communications were phenomenal. We sincerely thank you for everything!

Don’t do it you guys. We have been fighting them for seven months now and with their switch over to a new servicing company things have been going sideways ever since. Now they want to foreclose. Beware, you will be talking to someone different every call and the left hand doesn’t know what the right is doing. You will get lost in their big shuffle. I suggest to stay local so you can do face to face when you have to. They say they are working for us veterans but it is all about the big guys at the top.

The entire process was very professional , very easy and very thorough. We have only positive thoughts for New Day USA! Hal and Linda Kennel

Applied for a home loan and despite the VA already approving a loan and asking me some extremely personal questions I was turned down. Not what is projected by the propaganda they profess in their commercials.They are to be avoided if you're a vet.

I had a wonderful experience with NewDay USA. As a Veteran purchasing a home, I was looking for a trustworthy lender, and I was lucky to work with Joe Hall as my Account Executive at NewDay. Joe was on top of everything, always answered my calls, and patiently walked us through each step of the way. My daughter was helping me with this process and since we weren't using a realtor or buyer's agent we had a lot more questions than the average home buyer might, but Joe patiently took our (almost daily) calls and was happy to answer anything he was able to answer. We enjoyed talking with him, and he even put up with our jokes! I highly recommend NewDay USA to other veterans looking for trustworthy and excellent people to work with on their journey to purchasing a home. We can't thank you enough Joe, and if you're ever in the U.P., you have our number and address!

Scam Calls! I called new day USA because I trusted them when I saw them advertised on Fox News. I never expected that after my call I would get bombarded with scam calls and phone call after phone call from people in the same industry. It’s been going on for days and days. My phone rings constantly with scam call, scam call, scam call and it’s all after I filled out the online forms for new day USA. The calls have been going on for at least ten days and they began at 8 AM the next day after I called new day USA.

If you don't have a 580 credit score don't bother. How are you supposed to consolidate debt, and pull yourself up if no body will help . You can't get good credit if no body takes a chance on you.

Julian was very helpful and extremely professional. He kept me informed every step of the way. I will definitely recommend New Day USA to every Veteran I know. It’s the best I’ve ever seen. Thanks Rodney

My contact person, Alex, was very knowledgeable, worked quickly, did not pressure but did try to help circumvent issues that came up. He was kind, professional and effective in getting things accomplished for our refinance. I would recommend New Day USA to our friends and family. Thank you!

I do not recommend NewDay USA. I started back in December 2021 and all they do is sit on there butts and make you do all the work. I was pass off 3 times. They give you a low interest rate and than take there time so the interest rate will go up. I will be looking for a new company

Customer service is at an all time low and this is the fourth VA loan I have had throughout my 18 year career. Loan officer took an impromptu trip to Vegas while I was closing. No one can be reached on the phone. As soon as I hit 6 months, I will undoubtably be taking my business elsewhere. I highly HIGHLY recommend NOT getting a loan here.

Process was easy and took little to no effort on my part. Representative who assisted me promptly notified me when things were needed and followed up to ensure each step was complete and correct. I think the whole process took less than three weeks. Thanks NewDay.

All went smooth, most data was entered electronically using clear and easy to follow instructions. Was easy to fax copies of the few required documents. Electronic signature with actual signature at closing was a great time saver! A solid 5 star rating 👌

The whole process was very easy and Tyler Chavis was amazing!! He kept me informed of everything and made the process very easy to accomplish. I’m very pleased.

New Day USA simply saved our lives! We were in debt to our eyes unsure how to manage our way out. We were never late with any payments but stressed to the Max! I answered a letter about cash out refinancing from New Day. Daniel Shea our Loan officer devised a plan to refi my VA loan and not only eliminate credit card debt But to eliminate all my debt and even place money in savings! On top of that he helped devise a plan to save $40,000 inside of 3 years and on top of that showed us how to pay off our home in 9 years. My wife and I are in awe of the time he spent with us and answered all our questions answered! We have a new lease on Life because of New Day USA and with the help of Daniel I highly recommend every Veteran use them and find Your solution they have the answers you need to free yourself from Debt! Thank you New Day and thank you Daniel!

Beware...before giving your social information and if you have been into bankruptcy and has been discharged for less than 3 years, let them know before hand! because they will not tell you that you won't qualify if you had a bankruptcy less than 3 years. they WILL do a hard credit check. Mine was over 700. They will deny you telling them before any credit check. Instead CALL Veterans United Home Loans Very honest and got approved in a breeze. Lesson learned...ND so desperate on advertising and that costed me credit points and in my view, distrust.

When I was looking at my options for refinancing I was excited to find Newsday and seeing a connection to Admiral Lynch. I’m ex-Navy, so it became the best easiest choice for me to make. Let me tell you this company DID NOT disappoint me through the entire process. The representative Benjamin was very professional and to the point. Benjamin made the process totally STRESS FREE!!!! He responded to my questions faster than I could email him, he answered his phone 99% of the times I reached out. Benjamin N Groff is a total asset to your company. I have communicated with all of my military family and friends to consider Newsday for their refinance option. Warm regards, and a Salute! Mr Tony Turner

I wasted a who year with this entity I had false documents to obtain a home. I lost my dream home due to their fake documents. They do not give every veteran their dream home...false advertisement.

Very easy refi.. and our Loan office Mr. Julian Aleksandar Zivkovic​, was a fantastic. He guided us through entire processes. Julian is the type of person I could be good friends with.. Thank you Julian Aleksandar Zivkovic​!

New day has been the worst experience of my life. Promise the world and give you nothing. You will end doing all of the leg work for them and end up stressed out and lucky if you close on a loan in 6 months

Once again Joseph R. did an outstanding job helping me with my refinance. He is an outstanding Loan Officer and makes the process so simple and quick.

communication was terrible cost us a whole point more because our rep after 3 yes 3 appeaisals tho no fault of ours- he did not advise us was lost due to lock in being lost?also took 4 mths we were so dosgusted was ready to walk away =-we would not recommend an consistantly asking to be asked to be kept in loop to no avail

Kris was freakin Awesome! He made the whole process stress free, easy to understand, and was Johnny On The Spot! NewDay USA is freakin Awesome!

NewDay USA gave us great service. Sean, our account executive, worked very expediently in a diligent and a very efficient matter at processing our loan application in such a way the loan approval, closing and old mortgage loan pay off were completed just under 4 weeks. Sean and the processors, Josh and Tim, were great people to have shared this wonderful refinancing experience with. It was fast and easy. Since this was a total electronic communication and loan process we always had confidence that our privacy information was secured and protected, which gives us confidence that we can expect the same throughout the extent of our mortgage loan with NewDay USA. NewDay USA thank you for getting us a great lower rate and great service!

This was the easiest home mortgage process I have ever been through. Our account executive was very easy to work with. It did take a bit longer to get to closing than initially anticipated, but that was no fault of NewDay. Any questions were always handled in a timely manner... very good communication throughout the entire process. Closing? .... an agent worked around our difficult schedules and came right to our house! It doesn't get any easier than that.

Just received an update from my previously filed refi and after speaking with the office that the request was submitted through found out that New Day dropped the ball requesting the information and attempted to submit a fraudulent request that was not followed through my Loan Officer Tom C. After 5 months and an extension we lost the loan because someone failed to do their job and no one will take responsibility.

Conflict between the appraiser, which New Day hired, and the underwriters, which were somewhere on the east coast caused this to be a very stressful situation. Underwriters said I lived in an area which requires earthquake straps on hot water heater and that my home was in an urban development area. Neither apply and the refinance took over three months.

1. It would have much easier to just receive "ALL" documents via digital. When you are moving, I am likely to have following on paper documents never reach me. Provide an "option" at the beginning to either make the choice of paper/digital documents. 2. I worked with several folks to clear matters with New Day USA. It would have been much easier to just stay with the one representative. I understand the command structure concept, but it would have been easier, to perhaps arm the first line rep with the ability's to work issues out. 3. I thought I was in conversation with New Day USA to lock in the mortgage rate of 2.5%. In the past you had the ability to "buy in" to lock in a certain rate. But this option was never provided. The ability to have purchased a house was not available quick enough to originally receive the 2.5% rate. Might want to see if the option "could be" made available to those who cannot otherwise get into the rate based on what "nationally" is taking place. 4. It was never made clear of the so called "charges" to the work being done with New Day USA. Not that I would have changed my mind to go to a new company. But perhaps tell us up front what to expect. 5. Even though I was in conversation with another lending company and they did not actually provide a "Loan Estimate" they did provide a "proposed" "loan" for our home. Which it did state that they could in fact provide a loan at the 2.5% rate with a buy in option. I provided this to New Day USA to I hoped - at least speak with me to try and do a better rate than the original 2.75% rate. In the end, New Day USA was not able to accommodate the option to get a better rate than the 2.75%.

Speedy, personalized service from start to finish. Another large lending institution took 45 days to ask for tax returns and then said another 60 days to finish...with a $500 downpayment! Less than 30 days from start to finish with NewDay. We are very satisfied with service and results...at .375% less than the other company!

Our VA Home Refinance experience with NewDay USA was great! We started the process with a phone call and signed the documents within 7 days. The Account Executive was very nice and answered all our questions, (a shout out to Alex). We communicated via phone and email, he always responded promptly. His no stress, no pressure attitude made us feel comfortable about doing business with NewDay USA. This whole process was amazingly smooth, very efficient, way better than our first Mortgage company, and lowered our monthly payments by $450.00. “Awesome 5 Star Treatment!” To all my fellow Veterans, please take advantage of this. “Nothing Ventured, Nothing Gained.” We thank you RADM (Retired) Lynch and Team NewDay USA.

Our representative was excellent. He was very professional and very pleasant to talk to. He answered all our questions making our decision to refinance an easy one. We were able to lower our payment and the closing costs were much, much less than we had been quoted by the mortgage company we had our original loan through. We are very thankful for New Day and the way they are helping Veterans.

My agent stayed in constant contact and made sure everything went as smooth as possible. They sincerely want to take care of Vets in buying or re-financing a house.

New day USA is such a let down. Their loans are only for a fraction of veterans across our country. I am retired veteran with 39 yrs of service and I could not qualify under their guidelines. So much for looking out for veterans ! If they lie on their TV ads I would imagine they are not as up and up as they claim.

My Agent was thorough and was timely on follow up. Refinance was so easy it was hard to believe it was real. Big thanks to Account Executive CMP for helping me with my refinance!!!

Exceptional experience from the first phone call to inquire and apply... all the way through the closing. Everyone was friendly, helpful and professional.

Easy to close. Quick since I already had all the paperwork completed including the Appraisal and Inspections. Just don't expect to get any cash out money very quickly. Expect to wait about a week after closing. You don't get anything at closing, except told your money will be wired on XX day.

NewDay USA did a great job handling my Home Refinance. The process was quick and easy. My Account Executive, Alexis C. Carpenter, was phenomenal. No matter the time of day, she always got back to me immediately and answered my questions. She made the experience 5 stars.

Never again..the guy I spoke too who approved my loan was ok but ever since I gave them my information I get 15 to 20 calls a day about refinancing my mortgage..stay away

NewDay USA, is the real deal. I had seen the commercials many times and didn't think too much of it. They are very well done advertisements but after purchasing my home with the VA loan i had been bombarded with various lenders offering to refinance at the lowest ever rates. NewDay stands out with their various methods of outreach, an incredible record available to see online and an outstanding group of veterans that range from command leadership in all branches, this leaderships truly works hard for our community. It was the only choice. I had the honor of working with Mr. Pope throughout my process and it was absolutely incredible how hard he worked to get this done in a timely manner. I couldn't believe the interest rate they were able to achieve, and further there was pristine communication throughout the entire time. I cannot thank Admiral Lynch and Mr. Pope enough. I have a daughter on the way and this helped my wife and I immensely. I will recommend NewDay to every veteran i know that has a VA home loan.

Meticulous. Well led by the NewDay agent. Always felt at ease and complete trust in the process. Customer care obvious. Care for a veteran likewise top shelf. Agent Mr Kirk Thomas was a consummate professional. Courteous and always proactive to the process Kept us accurately informed, on glide slope to a much lower interest rate. Outcome is perfect. No hiccups, no surprises, well done!!!!

Refinancing my home with New Day USA Was handled in a very professional manner. It only took 9 days from the time I made my 1st phone call to the day I closed on my loan. I'm very satisfied with my interaction with new day USA and, would recommend any veteran Looking to refinance their home to go with you New Day USA.

Kyle was Awesome. Kept me informed during the whole process. He got me the greatest rate and gave us enough to pay off all the construction loans and a consolidation loan. They all had high interest rates as much as 24%. Now they are paid off, we can write off all the upgrades, Solar, Windows, New heating and Air, New Driveway, remodeled Bathroom. Were saving about 15 hundred in monthly Bill's and we can write off the interest now with the home loan. Best of all our house payment was almost 300 a month more than the old monthly payment. So we save Electric Solar Panels Cooling Windows I'm so glad I called them. William Gilcrist US Army Retired

This was the easiest and fastest refinance I have ever been through. The loan officer, Trent, was knowledgeable, helpful and friendly as well as kept us in the loop as things progressed. I would highly recommend NewDay USA to any Veteran based on the experience I had with my refinance. The low 2..25 rate down from the 3.5 rate I did have was another happy outcome from this basically painless refinance of ouVA. Mortgage. Thank you NewDay USA!

Kevin O'Toole is the finest Account Executive I have ever had the pleasure of dealing with. He was extremely efficient, a pleasure to work with and has my strongest endorsement for advancement. There wasn't one single time I had to wait for an answer or worry about "the next step". Kevin was way ahead of me and communicated with me daily. He took care of this old Senior Chief like I was his only customer. Overall a fantastic experience!

From day one I had the same account executive, Anna, and she was there the whole process. It was great only having to deal with one person. Anna was knowledgeable, pleasant and always available. I have to say there is nothing to complain about. Awesome service! And they saved me a lot of money!!!

My refinance process ran like a well oiled machine. I applied on a Monday and closed on the following Friday, less that two weeks from start to finish! My account executive, Corey Nadelbach, explained the process and options clearly. Corey walked me through the application, got information and a couple documents from me and had me e-sign the application documents. I was approved almost immediately! Corey provided status updates throughout the approval to closing process. NewDay initially targeted mid-April for closing, but much to my surprise, closing was accelerated by two weeks. I am very impressed with the professionalism and customer service NewDay provides. Thank you for making the process so pleasant. I definitely recommend NewDay for all veterans!

I was getting a lot of inquiries to refinance my mortgage. Considering the military experiences and the expected reliability at NewDay USA, I decided to contact them. I am glad I did because Nigel Strickland was able to process the loan very quickly and painlessly. I appreciate his dedication and would without hesitation recommend my friends and colleagues to NewDay USA

New Day did a great job communicating the process and following through with timely updates. They explained all of the costs and benefits to me. No surprises, up through closing. My only critique is once I closed my loan officer seemed to stop communicating. I was trying to find out when my previous mortgage would be paid off and I could not get a hold of him. Eventually someone from New Day contacted me. Other than that small item they did a great job and I was pleased with the refinance.

Upfront. Honest. No hidden fees, etc. Very good service from the top down. Agent I worked with was always available and helped me through the refinancing process (Joshua Kutchey thank you again). Notary was friendly and courteous, as well as mindful about my families safety with COVID-19 (Larry). It was probably the quickest/easiest refinancing I ever did on my home. Many fees are wrapped into the refinance process and you do not pay anything out of pocket, especially with a VA guaranteed home loan. Highly recommend you work/refinance with them. Overall I reduced my interest rate on my home to 2.25% from 3.5%, saving me around $34,000 in interest charges over the course of the loan. Very happy and glad I went through New Day USA.

NewDay USA contacted me by mail to apply for refinancing my VA loan at a rate 100 basis points below the rate of my then current 30 year fixed VA loan. I completed the application and was assigned a representative. Shortly thereafter the representative resigned from NewDay, and a new representative replaced him. I was uncomfortable with this and asked for a conference call with my new representative and Admiral Lynch. That call answered all of my concerns . The closing on my loan was then completed. All of the items promised were included. I had no cash expense at closing. Monthly payments, including taxes and insurance, are over $100 less than previously, and I can pay toward reducing principal and/or retire the entire mortgage at any time without penalty. This has been an efficient and easy transaction. Thank you NewDay!

New Day home refinancing was convenient and easy to do. Never left my house. Most of the paperwork was online and all my questions were answered promptly. Closing was fast and they came to me (in 8 inches of snow by the way) Good job New Day.

Our Account Agent was super helpful and flexible. We went to Texas, with only a pre-authorization, and left with an accepted offer through the efforts of the Nwe Day team. We closed on that house this last Wednesday, from our current home in South Carolina, and are eagerly looking forward to the move!

NewDay USA was an excellent company to work during my home buying/mortgage experience. They were quick to respond to my questions and/or concerns. They kept me updated on the current interest rates as well as the timelines for submitting paperwork to stay ahead of the home purchase process. I highly recommend this company to anyone looking to finance their home. They also a great company who provides excellent service to military veterans. I’ll work with the them next time I need assistance.

100% committed to supporting Veterans. I never thought a mortgage loan process could be so smooth, helpful, and professional. The Application, Processing the application, and Closing is really streamlined as advertised. They provide exactly what they advertise. I would recommend this company to veterans! You will save money!!

Customer Service is A+++. I refinanced last week and the process was seamless. The online system made closing my VA loan extremely easy. My loan officer kept in touch with me every few days to update me. I closed within 30 days of applying and New Day even arranges for a notary to come to your home to go over final documents. The costs for the loan were standard and I didn't have to get an appraisal. I highly recommend this company!!

Top notch service. Hailey called every step of the way in order to follow up and keep me informed of the process status. All questions were answered immediately, and she walked me through each step to help if needed. Truly the most phenomenal customer service I have ever dealt with. If an issue popped up, Hailey was able to help me resolve it. They not only helped me meet, but helped exceed my goals and expectations.

My online VA mortgage refinancing experience with NewDay USA, from initial inquiry to closing, was outstanding. The Account Executive, Amanda Schmid, was very knowledgable and professional, and quickly responded to any questions or concerns. The entire online document review and e-signature procedure was quick and easy. I felt confident with NewDay USA, all the way. I recommend them without reservation.

We had great service. Zach was a great person to deal with. He was very up to date with what we needed and always answered our questions and concerns. It was fast and easy. We got a great rate and was very happy that we saved a lot of money. Especially now... We could not believe the experience we had.

Everything went very smoothly from start to finish. The agent(s) kept me up to date as to what is going on. Thank you for your help.

AWESOME AWESOME AWESOME!! I shopped around for a couple of months for a good loan company to refinance my home. I always read reviews when I find a company I'm interested in, and there was no shortage of reviews for New Day. The overwhelming negative reviews were "lack of communication" or "no communication at all"! I'm pleased to say that I had a GREAT experience with New Day and my representative, Craig Burris. I would highly recommend this company for anyone looking to refi their home loan.

This mortgage refinance couldn't have been easier. My mortgage rep. communicated clearly and responded quickly when I had a question. He was always available; either immediately or within a short time. I was approved on my first call. He told me a target date to close and was spot on. We didn't need to leave the house. The closing agent came to us at the time we asked for. Great service, great company.

From start to closing this was a great experience. Our agent Prativa Snyder was excellent. Never pushing but always there. From the initial quote to closing was less than two weeks. The only problem was the notary at closing missed several forms but New Day handled it quickly. Saved us 2.1 percent and 200.00 per month. Great service and highly recommended.

My experience with New Day USA was very good, they were professional and fast. They keep me informed through the process and closed in a little over 30 days. I really took advantage of the new lower interest rates on the fast track VA loan. When everything is going up, I really appreciate something going down, like my house payments.

I was highly satisfied with the quality of the service and the personal were very knowledgeable and very informative. I would not hesitate to recommend New Day USA to my family and friends. The process was stress free, given the uncertainty of these times, that was a God send

Super efficient process that was completed from start to finish without ever leaving my home! The Customer Care folks called regularly with updates until the final closing day. This was the easiest I think it will ever be to refinance your home. Highly recommend!

Being an AF retiree and having just taken out a VA loan for the 5th or 6th time in December last year, we were thinking about refinancing. We were getting a lot of "VA" refinance junk mail as we were coming up on our 6th month anniversary. The NewDay USA's Promo card, which also came in the mail, got my attention - simple and direct. I begin thinking, "Hmmm, Retired military as the CEO....let me check this out." On that call, I met Nick Pierce. That was 4 Aug 2020. In just a little over a month (9 September), Mr Pierce navigated us through the most smooth home (re)finance experience we have ever had over the last 23 years....and we have had at least 6 home buying or refinancings in 5 states! I am not saying that I just sat back and watched Mr Pierce do everything, but the PROCESS NewDay uses was expertly weilded by this professional. It was truly PAIN FREE! And NO out of pocket expenses and NO time wasted chasing anything down. Mr Pierce was incredibly proactive in keeping me informed about all the mattered. Thank you NewDay USA and thank you Mr. Pierce. I am definitely going to HIGHLY RECOMMEND NewDay USA for any vet I meet looking for a loan! Keep up the super work!

Very friendly and helpful staff. Quick turnaround time on appraisal. Enjoyed the experience we had.

My first experience was very positive; however, I have contacted to REFI again after one year. The new agent was terrible – very aggressive – much like a time-share sales pitch. He was calling me daily, multiple times in a row. I am not going to do business because of this experience. They should have more oversight of the conduct of their employees.

The customer is great Andrew took care of use every step of the process. He kept in contact once a week to let us know how things were going. We would recommend New Day to anyone. Thank you for your great service.