Truist Paul Huff Pkwy, Cleveland

I have been on hold for over two hours trying to pay a car payment through y'all. I called multiple numbers and nobody answers. All I want to do is pay this bill. Can't pay it online because I don't bank with y'all.

I just joined this bank a week ago and I'm already close to leaving! For one my first debit card never arrived. Two, my second card arrived and these guys changed my pin!! Now I couldn't get gas for my car and had to go back on E! So now I have to go to a bank location on my lunch break tomorrow and not even get to eat because these people won't change it over the phone! This is the worst customer service I've ever had! I'm about to return to my old bank because of these horrible experiences!

So done with these people. I've been with suntrust for 10 yrs and this has become out of control. They treat people how ever and have no care for anyone. Ihave money missing from my account and get told you need to keep up with your account and it's my fault. Lol I have screen shots where it's gone. If I didnt keep up with my account I would not have before and after. Durrrrrr . And you work for a bank. Get a clue

It's a wonderful bank. The people are as helpful as they can be. They truly want to help you do better things with your money.

This is what we have to look forward to now that SunTrust has closed all but one branch in Cleveland TN😔

Tellers,customer service and every one else that works are A+!!!!

Bank staff is extremely rude and unprofessional. I was having a difficult time depositing CASH into an account because of their system. When voicing my aggravation I was told by the teller he "didn't care if I was able to deposit it or not and that it wasn't his problem". I said "well I should just withdraw all my money and close all my accounts and go elsewhere". He responded with "I don't care" so thats what I'm doing. Been a SunTrust client for most of my life but they have lost all my business from now on.

Just in there this morning right after opening. The teller said she was fairly new to working at the bank, but she did a great job. Very attentive and efficient. After reading reviews, I was a little hesitate about stopping in, but glad I did. More than I expected.

The employees here are so helpful

I will never ever go through SunTrust again. I had checks stolen and they constantly give me the run around. They will never let me cancel my account or properly cancel my checks so they won't be continue my written. I have been on the phone with them about 15 times in the past 2 weeks.