Truist Main St, North Myrtle Beach

Clean and prompt service from a very nice teller and customer specialist. My questions were answered. The bank has plenty of room for distancing. Very nice staff

Horrible customer service. I called 2 days ago to speak to "my personal banker" ,still waiting for a return call. Having just gotten out of the hospital after Covid-19, and a dangerous heart condition. I asked my girlfriend to make a cash deposit into my account. I filled out a deposit slip with MY ACCOUNT and she went to the bank. They gave her such a hard time about depositing it, that , if she didn't have an account there, they would not have done the transaction. I called the bank and spoke to the employee involved, and I gave her a good piece of my mind. I asked her what is wrong with you people? She mentioned something about knowing where the cash is coming from? REALLY??? T he previous week my girlfriend deposited a good amount of cash and there were no questions. Not too mention, this bank holds my mortgage, I tried to re-fi when the rates were low- their mortgage officer never called me back like she said she would. GO ELSEWHERE. After writing this-I'm contacting my Attorney, and their corporate office.

The worse BBT I have ever dealt with. 20 PLUS YEARS and this is by far the worse BBT. Poor management, poor customer service and just an over lack of professionalism...negative zero stars 🌟

The best customer service ever wow I experience Bad service at the other one on oak st and here was so much better..

Horrible wait times and over excessive fees

Most unprofessional people ever at a bank. They truly do not have a clue as to what they are doing. Over $3000.00 hacked from hubby's account. Airline tickets bought on his account from Las Vegas, we are on the east coast, and they still haven't refunded all of his money. Almost $600 still missing and the poor girl don't have a clue as to how to get it straightened out.. How about some training for people before you put them in those type positions??!!

I called ahead to speak with someone concerning past statements. No one returned my call, so I go there and I am waiting for my Relationship Banker. She walks out and does not even acknowledge that I am sitting there. Customer Service must be a thing of the past with this company.

Was great as BB&T, but the changes with Trust make them profits over customer service. Find another bank.

Had to wait too long in line

Sitting in this line for 30 minutes is crazy