Truist Centreville Sq, Centreville

Went in there to inquire about their accounts. Ended up speaking to Diego Vasquez, who was very professional and knowledgeable. I received excellent customer service from him so I will definitely be moving my accounts and credit cards with SunTrust. Highly recommend!

This bank has the WORST customer service that I have ever encountered at a bank. And THE RUDEST tellers!! They charge you an outrageous fee to cash a check from their own bank!!! And when I was questioning why so much, they cut the camera off when I was in mid sentence. Go to United bank. Nicest people you would ever want to deal with.

Yesterday (Sep. 22.2016), I went to the bank to cash out $1000.00 and they cash out the money to me. But when I checked my account balance, I didn't see the money withdraw history. It was weird. I went to the same bank again today (Sep.23. 2016) and deposit some money, They asked me which account do I want to make deposit. But I have only one joint account with my wife. I asked the teller what is going on but she did not want to talked to me about the issue.So I call Branch Manager to check. Branch manager said nothing wrong with my account so I asked him about the withdraw history I made on Sep.22. Then He told me that they accidentally access my wife's personal account to get me the $1000.00 yesterday. Also he said it wasn't anybody's fault. He also mentioned that it looks serious because I have only couple accounts, but for him, Who take care more than millions of accounts, It happens all the times. What a nice branch manager.. I was so surprised that he said that. They took out $1000.00 from my wife's personal account and saying that was nobody's fault. I called my wife and closed our joint account and her personal account. Thank you Suntrust and the Branch Manager. I will Try my best to tell people that you don't care of the customer's privacy and personal account because we are just one out of the millions.

The person that answered the phone this morning for a very specific quick question was very rude! I have been a SunTrust customer for 10+ years and I have never been treated this poorly. If you can’t be pleasant to your customers, don’t answer the phone!

Worst service ever, took 1+ hrs to just deposit. Never ever go to this branch!!! Don’t even worth any stars

Diego was very helpful in opening our business account! We highly recommend this branch! And of course talking to Diego! Very Respectful and Professional. We are looking to switchover our second business account with them!

Made a reservation to do banking at this location and arrived as scheduled. Called number to go into lobby and was told they do not handle appointments. Call branches directly — do not use the online appointment reservations system.

Always short staffed, customers ignored while waiting in the lobby. Unfriendly faces and poor service. Long time customers mean nothing to this bank. Rude, incompetent manager and tellers.

Came to deposit, all the drive through a were closed so I ended up having to come inside only to find out their systems were down which they could have easily posted a note and saved me the trouble. Also they said all branches were down which after calling around I found out that the one 10min down the road was working. Very unorganized location.

Awesome super fast, and opened my checking account past closing, Robin was very amiable, efficient and offered easy to understand information!