Truist Us Hwy, Palm Harbor

I’ve a Suntrust/Truist customer for five years. I’ve never had any issues until within the last six months since Truist fully applied itself within this branch. Now one of any such financial institutions major features has been allowed to fall into constant disrepair; the ATM machine. My luck it’s by far my closest access point to utilize its services conveniently. I keep a high balance and mostly use it for off hr. deposits. I’ve had it fail to return outgoing cash $ and not display it in my transaction. I was credited only after filling a formal complaint. This branches machine also can’t seem to recognize my card/s after insertion either. Upon reporting my issues I’m told that repairs are imminent but nothing ever happens.

Been sitting here for almost 20 minutes and not one staff member greeted us or even acknowledged us. Someone else showed up after us and just walked in the banker’s office, even though we’ve been waiting here first. Maybe they were waiting for this person, but you’d think they at least acknowledge us by saying by “we’ll be right with you.” Just rude. The banker who helped us at least, Irene, was very nice.

Calling in is a disaster. Go thru their voice mail to then be dropped by the customer service rep who struggles with English and sent back to wait 20 minutes in the queue. I cant stay with this bank

Excellent service received today by the staff at Truist Bank in Palm Harbor. I am not a customer, but needed assistance with negotiating a check from a customer of their bank. They were very helpful and immediately addressed my needs. Job well done. Thank you!

Really rude at this location. I have thousands in this bank and don’t like to be treated badly. I usually go to the Tarpon Springs location. For sure won’t go back to this one. The dark haired guy as you walk into the right is miserable looking. Ladies at counter also rude. I never make negative reviews but I seriously had to write this.