Truist Nw 43rd St, Gainesville

If you want to be ignored - come in to this branch. You can sit in the lobby for over 10 minutes and nobody, including the “branch leader,” will acknowledge you. Service and customer care must not be part of the daily interaction for the Truist team members at this office.

I don't know this location has low ratings - they ALWAYS work with me. Banking processes are already so confusing to me, and it seems like I do it incorrectly each time no matter what. SunTrust is prepared for people like me - they take it out of my hands, explain it for the 19 billionth time, and then do it for me with a smile. This aspect of their service makes me feel like I should tip or something, but it's totally free with zero attitude. I've banked at FCU and BoA. SunTrust beats 'em both. Go here. Edit: As of 10/16/20, these people are STILL putting up with me. Super thankful.

Slow service, won't permit in door visits w/ out appt, send you to drive thru and say people inside with appt ahead and make you wait 20 mins in drive thru.

I banked with a young man named Jose and can say he was one the most professional bankers I’ve ever had the pleasure of working with. He has excellent customer service skills.

Terrible customer service. They are never willing to work with you. I've tried to be loyal to them for the last 5 years but I've reached my limit. They are only focussed on making as much money off of you as they can. Their services are subpar as compared to other banks. I'm switching now.

This bank is terrible, went to open up 3 business accounts on a Wednesday and the manager was "out". I called on Monday and no one answered the phone so I went down there only to find out the manager was "unavailable" and sent me to the Haile Plantation branch to make an appointment and told I would be called to make sure all my paperwork was in hand. No one called, so unprofessional. They also told me it would take 3 hours! Insane! I went with Chase instead

Always stealing your money every chance this bank can. Find a local bank. And no not because I over drafted. Online paperless fees paper fees not having enough money into account. ATM fees incredible high. This bank is evil. Like all are.

Jose is one of the rudest employees I have EVER met, he has told me wrong information multiple times. Laughed in My face and also told me it was my job as the customer to know all my options when opening a savings account even though it’s his job as a banker to tell me these options.I am beyond disgusted with the customer service I received and will be shutting my account. Would NEVER recommend this branch ever! The only nice thing I can say is about the women in that bank are some of the sweetest women, but one apple can ruin a bunch. Thanks Jose for nothing.

Great bank better than the other banks

I am not quick to give poor reviews, but I have been very disappointed with this bank. Poor customer service. They don’t return phone calls or address concerns, they make it very difficult to do normal every-day banking activities, and they are very disorganized. As a business, you should go the extra mile to help a customer in need. The employees are unengaged and it’s obvious that is due to a lack of good leadership in upper-management.