Truist Mockingbird Ln, Johnson City

BB&T became Truist and not for the good. Truist does not care about the years you have been a customer. Your years of doing business means NOTHING. Be aware if you chose to open an account you might mean something when you are opening but that will be the last time. There is no customer service in this bank. Bad choice if you use this bank. A 1.4 rating tells it all. Pay attention.

Awful.. just awful… Bb&t went to the dumpster after trust took over. No tellers at drive thru just a screen, no one can bring money in for u to deposit in your account… no personal touch

Holding a deposit that had cleared my bank the same day I opened new account for 10 days. Was Never informed by CSR that was standard practice for this Shady bank. Underhanded and Very Poor Business Practices and from the looks of other reviewers that's normal for this bank.

This is getting very rediculous. Clear my deposit already. Dang. I can not wait to be able to open an account some where else. Suntrust bank is the worst bank i have EVER banked at. Direct deposits are t here for a reason, to be able to get your money quicker. It takes them two to three days to clear a deposit when other banks takes one day to clear. They have also charged me a fee for cashing a check that some one wrote me that has a banking account there. I made a mistake by choosing this bank so please don't make the same mistake that i did.

After the merge with BBT, I wake up every morning to new fees. They have stolen over $500 from me for nonexistent fees.

Going to have to find different bank. Worse service ever.Rude people. Went to deposit money in MY account. Had my debit card. Can't deposit money without my I. D.? WHAT. I'm adding money, not taking out.😡🤯 Said all banks require this now(LIAR). Called 4 other banks in Johnson City. They don't require. Gas is too high for stupid stuff.

I got an accountAt BB&T 6 years agoWhen I Moved here from North Carolina Since truest took BB&T overThe service has been awfulVery unfriendlyNo attendance at the drive-thruYou go to call truestAnd you're on hold for so longThey don't seem to careAbout their customers BB&T was very friendly very knowledgeable and they always wanted to helpI will be looking for a new bank

I have been sitting in drive thru, my transaction submitted, 10 minutes later still sitting here. Did I mention it is just to cash a check that exceeded atm machine, 15 minutes, still not completed. After being greeted the transaction took 21 minutes unacceptable.

If I could give less than 1 star, I would. This is a horrible branch of a despicable bank. The customer service is non existent. There should really be some sort of training required in how to talk to patrons. Recommending this bank to anyone, ever, will not be happening! There are so many more appealing choices in banking. There is no reason to ever settle for what SunTrust has to offer. Huge disappointment.

Very shady dealings at this bank. Lots of mis-communication or no conversation at all. Merger will only make it worse.