Truist N Cleveland Ave, North Fort Myers

I would rate this bank a zero, but figured it wouldn't show up. Yesterday I went in just to put something in my lock box. First tell said to stand to the side. I did, and was standing there for awhile, and asked if someone was coming. The second teller said she would help me. I waited and waited. She had helped someone, but when that person left, I still got no help. A man came in and waited. I should have been next, BUT THE TELLER WHO SAID SHE'D HELP ME HELPED THE NEW CUSTOMER TO ENTER!!! I should have told the second tell with brunettes hair, younger, and had glasses, that I WAS NEXT!!! But instead I just walked out!!!

Every time I come to this bank I have to wait at least 15 minutes in the drive thru. Why is the lobby closed? I know you’re moving across the street, but to close the lobby seven weeks is nuts!! Not happy today!! Kristina Chapman

If you are looking for a new bank, or just someone to talk with who will take the time to help, ask for Vivian. Great lady, friendly, and excellent at what she does. In an increasingly impersonal world of banking, she is a true professional and caring individual.

Vivian is very thorough. She takes the time to explain to explain options when you’re looking for a business loan, personal loan and or business accounts and personal accounts. Vivian is your personal banker, very knowledgeable and honest. Highly recommended.

For some reason they fired the former branch manager and the two regular tellers who were friendly, helpful, and courteous. They have been replaced with a set of people who are efficient, unfriendly, and rude. Used to be a nice bank. We are looking for a different bank.

I am hating the fact that this bank took over SunTrust. I can't get ahold of anyone. I am trying to find them online in zelle to make a payment transfer and I can't. SunTrust was in there. I submitted a payment 2 weeks ago and it still has not come out of my bank. I'm beyond mad. I didn't ask to deal with this bank when I took out my loan. They were forced on me.

What happened to my Bank Truist has caused a complete flop. My bank is open it is closed I don't know go to Sun Trust can't deposit money . My other branch is 12 miles further Such a FLOP... Do not got to this bank anymore.

Vivian is a great person to work with at the bank. Knowledgeable and has answers to any of your questions. Feel comfortable dealing with her and staff. Great banking experience

Looking for a new bank or need a loan? Talk to Vivian. She is knowledgeable, friendly and honest with you. In short, very professional. You should absolutely talk to her about your banking needs.

I absolutely love Vivian!! She takes her time to help me with whatever I need and is so knowledgeable! She will go the extra step to help you with what you need and really guide and direct you.