Truist Beach Blvd, Jacksonville

This really is the worst bank. And how is a bank closed on Saturday? When do the normal people who work 8-6 have a chance to do their banking? It literally requires me to have to take PTO to access this branch. As soon as my safety deposit box is closed, I am finished with this bank entirely. Navy Federal Credit Union is the way to go. People forget banks are for profit. They are not for people.

I have gone to this bank multiple times and there is one teller here that is so rude. She literally acts like you are inconveniencing her to do her own job. I thought maybe it was a one time thing but now I’ve gone multiple times and she is just straight up nasty. The last thing I want to do is hand over my money to someone with a bad attitude.

The service I received here was terrible. They answered the phone with an attitude. The phone connection was terrible because of their “location” and the guy I met in person seemed like he had no idea of how their processes work. I wish they would’ve never closed the Yulee branch because the service and knowledge was always top notch. These people seem lost.

Austin was amazing, he spent a lot of time with me and solved every problem I had. Even when the system was down nationwide he did his best to help me out.

Very professional and Miss Ruth there is very courteous. Highly recommend this branch! Thanks Ruth

The least customer centric branch I've dealt with. I would advise you go through the drive through, you'll get better service. I actually just drive to Jax Beach now even though this one is across the street from my home. Either Karim's doctor needs to cut back his Xamax dosage or he needs to stop smoking before work.

Austin is wonderful! He is very detailed and dedicated to doing things correctly. He did everything he said he'd do which is very unusual these days. Tellers are very helpful and friendly as well. In am a big SunTrust fan!

Awesome branch. The tellers are always quick and polite. The bankers are informative and take care of your every need.

Great bank with helpful staff. Austin did a great job fulfilling our banking needs.

Had me waiting for 20 minutes while the bank was empty