Truist S 12th St, Murray

My account was scammed and I was very upset when I walked in to this branch. Georgia let me voice what happened and help me begin again to see some hope in people. I opened a replacement account and felt good when I left. This branch does not have a lot of tellers, so I am sure others were waiting while I was there, and for that my apologies. I did get the personal attention required for these changes. Thank you!

Since this recent merger or sell out to Suntrust, this bank has gone down hill fast. Actually, there is only 1 original employee remaining. Where did all the others go? They knew my needs, and were so accommodating. I am particularly NOT impressed by an employee with blonde hair. RUDE is the only dedription I have of her. She has no cocept of, THE CUSTOMER IS ALWAYS RIGHT! Although, she knows how to prance around in high heels! It is, by far, NOT, the same as what the Doran's founded. I am now close to moving all my accounts to CFSB. I truly miss the "hometown feel" this bank was originally founded. To anyone moving to Murray, find another banking institution.

Why would you close the main bank on the main side of town and leave a tiny branch open? My wait time on average has been 27 minutes to get through the drive-through, today on a Friday at 11am they had 2 lanes open 9 cars in front of me 35 minute wait. Dont waste your time if you need a bank go to any of the banks in town that care about their customers, Im changing banks and Im sure I wont be the only one.

This bank is ridiculous. They have only one location, sat in the drive thru for 45 min. When the lobby is open, they have one teller. They do not care about the individuals they serve. Closed all of my accounts. Don’t waste your time people, there are much better banks than this!

Awful, it has been down hill for years and I should have switched long ago. Currently you can't even call them you just hear some one trying to fumble with the answering machine...

Made a cash deposit on Fri April 29, 2022. On Saturday my deposit wasn't showing so I called the bank, their not showing it either but I do have the deposit slip showing I did. Watch your bank accounts as there have been alot of funny business with banks lately. My money is gone and their not owning up to it.

Extremely dissatisfied with the service I've received from the Bank. Nothing to do with any person in particular. I have issues with some of the policies I've recently become aware of and I no longer wish to conduct business with this bank. Not happy with them at all

In my opinion, this bank went from being number 1 to worst bank in Murray. The only thing good is the people. It is ridiculous to go from three branches to one and expect to keep your clients. I, along with others have waited to see if improvements will be made before leaving BB&T but, I am just about done.

Worst customer service of any business, bank or otherwise. Have stolen an incredible amount of money from loved ones over the years due to extra fees that no one discusses with you.

Ridiculous customer service. Waited in drive Thru for 53 min exact. The teller don’t know what to do and how to do. Most ridiculous bank I have ever seen