Truist Cox Creek Pkwy, Florence

Rude as usual. Stopped banking at SunTrust years ago because of this. Only reason went to visit because family member was going to give me birthday gift. Out of town so no way to give me a check to be able to get money today. Would not talk to family member on phone to get all information needed to give me the money. Family member has banked there for as long as I can remember and has thousands of dollars in there account. Would not allow her to give me money because I wasn't on her account. I am sorry but if I want to give someone money from my bank account that has thousands of dollars in it and I am a long time customer I should be able to do it. My money SunTrust not yours. Her money excuse me not yours SunTrust, Truist whoever you are. Take care of your customers, that's the only reason you are in business. The CUSTOMER. There is a reason there rating is 2.4 stars.

Worst customer service I have ever received. My card was compromised this past weekend and I was not notified at all! The only way I found out is because I tried using my card to get some coffee, come to find out it had been compromised!! Not one phone call, text, email...nothing!! I went in to this branch to have a replacement card sent out. I was told it would be expedited and should expect it on Thursday, nothing came in the mail. Called the branch, gentleman wouldn't let me finish what I was trying to ask before he rudely transferred me to customer service. Once I explained what happened I was informed that there was never an order sent for a replacement card. So now I have to wait another week before I can even get a new card. Luckily I don't have any bills coming out until later this month. Otherwise Id be in trouble! I could go to the bank and withdraw cash but I am at work during their business hours and I dont have time to stop in. Also, I called and left a message with the branch manager and NOTHING!!! I have been with this bank for close to four years. Seems customer service has fallen through the cracks with this merger. I'll be switching banks soon and I advise anyone to do the same.

Your csr at Cox Creek branch in Florence, AL was professional and seemed like a family friend in helping me. Thank you for the absolute best customer service! May God bless you all with divine health during this time.

They understand the worst situations and help you with all the banking needs and details

cashiers are moving in their own pace and doesn't seems to know what to look for and where to click .. it took 15 minutes wait time plus another 15 minutes when i get to the counter for a simple cash deposit! 2weeks ago i went to the drive thru to make a cash deposit on a weekday it took 2 day's before it's cleared and my cash available to me..why? it says pending ..i think cash deposit should be available for you to use immediately!!

The atm at the downtown location and the one by target NEVER works! It always spits my deposit out. So frustrating! Literally makes me want to change banks! Also, the target location’s drive thru takes forever - as in almost 10 minutes per car!

Fees like crazy and you want even know they're pulling money out unless you keep a close eye on it.

The prize for most hidden fees goes to...