Truist Hopeman Pkwy, Waynesboro

Really disappointed. I am a corporate customer who sat in line at the drive thru for over 15 minutes only to be told they won't give change back off of deposits to customers such as I and would not be able to process my transactions. I really was incredulous. I got to the Charlottesville branches and have never once been told this. Instead of explaining the rationale or making an exception to help me out this one time, I was given a courteous "move along". The woman was not unpleasant but not helpful. When it comes to banks...we have a lot of choices. Customer service matters during these challenging times and someone's unwillingness to help damages credibility with the customer. I will be making my recommendation to choose a different bank to help me with my business needs and removing my personal accounts as well. I was THAT dissatisfied.

This place SUCKS no communication what so ever. They won't call when they say they will. Lose paperwork don't call and tell you that until you call and that could be a couple of days cause you still waiting them to call back which they never do. Poor very poor customer service. I wouldn't do business with this bank if my life depended on it.

They are some of the most wonderful people you could meet!!!

Bb&t just took my own paycheck from work and cashed it against me. Instead of 500 in, it was 500 out. They admitted to it, but don't know how they did it. It will take a couple of days to rectify the incident. Awesome. Who got the 500 in the first place? 'Cause I didn't.

The Hopeman Branch has been closed.