Truist Pga Blvd, Palm Beach Gardens

UPDATE: The nightmare continues. I never received the new card they advised they were sending, that was weeks, if not months ago. When you try to call, it's hours on hold. Even something as simple as transferring money from PayPal into a personal bank account is now a huge hassle. Direct deposit through the app is a problem. I often get a message saying the amount does not match, when I am looking at the matching amount. Bugs, bugs, and more bugs. Nothing but problems with this institution. It was a huge mistake to put my money with SunTrust, now Truist. They could not care less about the people banking with them. Banking with Trust has been a nightmare. Dealing with this bank is a nightmare. We didn't sign up to be Truist account holders, we were SunTrust account holders. Since SunTrust went under and had to merge with Truist, it has been nothing but problems. We haven't received our bank cards, anytime we need help - which is any time we try to do any banking at all with Truist - there is a 30 to 60 minute wait on the phone and the automated system is too stupid to do anything helpful. The worst banking experiences ever. Truist obviously has way too much going on to provide even mediocre customer service. From bugs on the app, to mysterious fees, to agents that really can't - or won't - do anything, this bank is awful. They could not care less about their account holders. We're disgusted with the terrible service we've received - IF we are even able to get help, which is not often. Bank with someone else. Anyone else. Truist is just a total migraine. Disappointing is a gross understatement.

Excellent service over many years. My son had all of his college grants through Suntrust. Mistakes were made and Suntrust, my bank, was all over it. I tell my co-workers and friends about my great bank. My son graduated and now has a Suntrust credit card. My mom and I bought inexpensive gift cards. SunTrust is a great bank, big time kudos to the Tallahassee and the PGA branches. Thank you, I will never bank anywhere else. MP

Been with suntrust for over 7 years and just wanted to spotlight a great employee I have had always had the pleasure of conversing with over the years. Marie has been there as long as I have been coming to this location and she has been a prime example of customer service every day I see her. She really is a great asset for this branch and hope she gets the recognition she deserves.

Not a bad bank, however their hours are not the most convenient to work around 😐

No atm. In a plaza with shopping and restaurants. You go shopping or to restaurant. Then have to get back in car to use atm. Or potentially be run over by a car using drive thru atm. No lobby atm. Another extremely poor design. Have seen good Suntrust designs in Broward county. Some. Not seen 1 in Palm beach County, that I recall being user friendly. And interest rates are very poor. Multi state locations is only major plus. They don’t take any risk in lending.

I was helped in the drive thru services, Staff was very helpful and friendly, Thanks to "April"

Terrible customer service. Got a check from a family member went to cash it, rude women in the window got upset because she had to call a couple numbers from the account to verify the check. Which by the way I have never had done in my life, wanted multiple forms of my ID then called the check writer! By the way we were different races so I assume I was being profiled. In the end she gave up even though I was on on the phone with the person who wrote the check who was waiting for their call. Sent me away said she couldn't cash my check and she done doing me favors.

Highly recommended, excellent service, very nice people.