Truist Ne 163rd St, North Miami Beach

Called 800# no answer said 60 min hold. Called local phone rang for 5 min then they hung up. Terrible svc.

I visited this branch recently and everyone was so nice. I have never had a bad experience here. The manager was so accommodating as well as the teller line.

I have an account with this bank I took my tax return to get cashed and they said they couldn’t cash my check because I needed the amount of the check in my account and that makes absolutely no sense at all .. I no longer bank with them..

Beautiful woman got my account opened quickly and was confident in her company. And gave me reasons to be proud. I go in for my deposits. Get a hello from beautiful. I leave happy. Being acknowled in a business is important. Suntrust did .

this is the worst suntrust branch I have ever been to... the employees are mean, and there was a lady that was rude and has no sense of costumer service assistance... she was talking to me like she is in rush and have a line of people waiting, even thought I was the only one over there. i have a bank account with suntrust for over 3years now, and just because of this branch Im really thinking about changing it... I have tried south beach branch for a couple of times and its 10 times better...and each time I go to BofA or Chase in the same area I feel a huge difference ...

Manager was profiling me and I refuse to sign two times and I mentioned he trying to robbed me because he froze my account because a stupid signature and the other manager him from attacking me. This happened 3/22/2021 3:30pm 1576 NE 163 north miamibeach; the manager is black mentioned his color just to describe him; i'm black also so I don't want you to think is a race thing on my behalf.

I opened my account today with Maria Karla. She was really helpful. We made the appointment 2 days ago, she called me to confirm and today she was there waiting for me. She answered all my questions and explained everything that I needed to know. Karla is a really good associate and make us feel confortable in SunTrust Bank. Thank you.

Words can't describe how bad the "customer service" is here. No doubt the cavalier attitude toward helping customers is a direct reflection of poor leadership. There is an extremely toxic culture in this place. Do yourself a favor and go to Chase, TD Bank, or Bank of America, which are all a block away.

This branch is always closed Inside I don’t understand this

This is the worst bank ever… no customer service what so ever… stay away!!