Truist Conroy Windermere Rd, Orlando

I had used this drive thru location when it was Suntrust for years. Now, after waiting for over 5 minutes, I was told this lane was closed. I told them it says it's open (picture after I had to back up and get in line again) and then they closed it. No apology or anything! This has been my typical customer experience since it has become Truist. They act like they don't need me! The feeling is mutual.

I would like to point out that I waited almost 30 minutes to speak with a bank rep to open a savings account! I already have two accounts with them. The manager of the bank, along with 3 other girls that work there were exceptionally rude and unprofessional. For a bank, they could dress a little more appropriately too. Now, you wonder the reason for the 5 stars? That would be because of my experience with Brittany Morrow. She must have come in for her shift and we ended up dealing with her for my transaction. When approached, she referenced myself and my mother as "ladies" and had a very professional demeanor and a warm and welcoming smile. She took her time with us, did not rush us as we noticed with other parties in the bank at the time. If it wasn't for Brittany, this would have been a one star. Even while Brittany was assisting us, the manager of the bank would interrupt our transaction to remove things off of Brittany's desk without an "excuse me/pardon my reach" approach. Brittany should definitely be the manager in this bank, dressed professionally and treats clients with respect, not something I can say about the other few girls we came in contact with. THANK YOU, BRITTANY! Ask for her if you need help with your transactions.

At one point -- about 15 years ago -- this was one of the best bank branches I had ever used. Sadly, both the branch and SunTrust as whole has gone downhill. I have since taken my business elsewhere, and many of my family members are also considering other options.

Everybody is extremely friendly at this branch, and my personal banker Jonathan Martinez is amazing, he goes above and beyond.

Truist transition has been a nightmare

My family has bad experience with this branch and Bank recently. Manager and employees at this bank don't pick up phone to help Business client with Cares Act. Suntrust bank website or meployees doesn't provide update. When the branch needs a checking account or money market they ask for referral but when we needed branch help they never came through. I wouldn't recommend this branch or bank. My friends have business account with Chase, Regions and center state bank and there CARES ACT applications have gone through. I WISH SUNTRUST WOULD BE THERE FOR US WHEN WE. NEEDED THE MOST BUT THEY WEREN'T . BUSINESSES will remember this moment when you go out look for business. It is truly sad my family is leaving this bank in a SOUR TASTE ever in there life.

Been trying for over a week to get a call back from this branch and no success, no one ever answer their phone.

Don’t trust SunTrust with your money. They should actually rename themselves to SunDontTrust. The employees don’t care about you they are just happy to have a job. They want your money and that’s it. They have terrible customer service and have proven to hold your money, not secure it safely. Watch your back. Any bank option is better than this one.

The tellers are great at this branch but I have say that i I often have issues with the bank processes and procedures

ATM hardly ever works. 3 times in a row.