Truist Goodman Rd, Southaven

Service used to be better, now they charge overdraft fees when the fees are not legit and the corporate wants to ignore you and the branch manager and managers at corporate won't do anything won't even call you back. The worst customer service since the beginning of the year possible.

They charged 8.00 to cash their checks. SunTrust or Truist is how I would describe a check into cash becoming a bank.

Last year, we received such great service when we were opening our account. We recently opened a second account online. Unfortunately, despite banking authentication, they still required us to bring our IDs to a branch drive-through. This process should have taken 2 minutes, but we waited in line over one hour. I thought it was a fluke. Today, I needed to deposit an insurance check. I went to another branch which still says it's open online and has hours posted on the location. It was closed. I called to check on the Southaven branch, which is quite far from my home. After several attempts, I got through and was told many branches were completely closed this year, but no one has updated the online info. There were two drive-through lanes open. I was the fourth car in the shorter line and it took 40 minutes just to deposit my check!

I've had a business account for approx. year and a half. The staff is wonderful, but my account was debited that was unauthorized by me. The account was frozen from any debits. I was told I had to investigate and call the company myself. Although I did not feel I was to do this, but I did. After all, this is my money, but I'm trusting this bank to insure my funds and go to bat for a customer. I called Suntrust back with verification that it was not me who authorized the account, they refused to refund me. This is over 500.00. I will be closing out this account and NEVER refer anyone there.

Update: Had a positive initial experience, but have since had some issues receiving the checks for my account. I have been waiting on a call back for a week and still have not received my checks. Have heard different things from various employees concerning the status of the check order. Follow up customer service has been disappointing.

Never had an issue with SunTrust and if there ever was it was immediately resolved. Truist is the worst back I've ever been a member of multiple employees blatantly lied to me and wait times are now minimum 1.5 hrs. I will never be using Truist for anything again. Horrible bank with horrible service.

I went through to the ATM to make a deposit and ATM is told me I'm a hundred dollars I called customer service Ben wait three hours and never helped me the customer service sucks find a SunTrust I guess can keep the $100 I hope you're doing better customer service for somebody else

Gooo 2 Bank of America❗❗ATM machine GOES DOWN WEEKLY❗❗ No deposits etc! Thennnnn ATM DOES NOT count cash CASH correctly unless small amounts❗❗Lastly, ATM took my cash, kept my cash & I TOOK PICTURES....HAVE EVIDENCE of machine shutting down in the Middle of my transaction &&& the TELLER was like .... o well NOTHING WE CAN DO, file a dispute & the Mayyyyyy credit my account in 10 days!!!🤬🤬🤬🤬🤬

The employees are generally friendly, and I dont have any complaints regarding the staff. I've had a very difficult time setting up online cash manager due to errors within the system that in-store managers and customer service has been unable to rectify. I still haven't gotten clarity, and still cant access this. This has been ongoing for over a month.

Now that the lobby is closed, drive Teller waiting Time is about one hour. During Normal days but if you go in Friday you better bring lunch and diner, because you be stuck there for hours.