Jimmy Gray Chevrolet Goodman Rd, Southaven

Great experience here. I did my research and saw that Jim Gray had outstanding reviews. They were right. He was incredibly helpful and not at all pushy. I didn't find what I wanted at his lot so he got me in contact with other used car dealerships like his. He even went with me to one other dealership and helped me find what I wanted. Trust me, they'll take care of you here.

Reggie Howard was very gracious and helpful. Once we decided to buy the car, he handled the sale very kindly, had the car prepared beautifully (and your detail team did a fabulous job, by-the-way), and spent a lot of time showing me all the features and helping me connect my phone etc. The finance person was also very organized and made that part fast and easy as well.

(on my husband’s google account my name is actually Skylar Simpson) I made sure I knew the exact market value for my vehicle and did extensive research before I even thought about stepping foot in a dealership. My car isn’t worth but $7,500, but David Gonzalez had an appraisal done quoting it to only be worth $2,461. Not sure if it was the fact that I’m a pregnant woman and was alone as to why they tried to cheat me? Who knows? He tried to make the offer sound better by saying they’ll give me $3,500 for it! No sir, not when you’ll buy it from me and turn around and sell it for $8,000, we all have lives and most of us don’t just have $15K lying around to put down on a reliable car for their families! What a shameful thing to do, especially with how awful our economy is right now. Hardly anyone can afford to live man, why don’t we practice having some integrity? That being said, I did give 2 stars at least because they were nice (of course😅 they wanted to steal my car lol).

Eric, our salesman, was great! Very patient and customer service focused.

Drove 9.5 hours from Ohio to purchase a new 2022 Traverse. Eric Meardy and the rest of the staff was absolutely great to work with. Thank You All

Summary: Jimmy Gray dinged my new vehicle, tried to cut corners, resulted in multiple trips/headaches/weeks and a vehicle that will never be the same as when I took it. I’ve never left a review before, but I hope this review keeps auto owner from going through the same thing (especially on a brand new vehicle). Not showing all photos on this review. Click profile to see additional. If I could give zero stars, I would. I dropped off my new vehicle (only ~2,500 miles on it) at Jimmy Gray Chevrolet for the first "complimentary" oil change. When I returned and walked up to my truck I noticed grease was on all four door handles (why did they open my doors for an oil change?), the hood, other exterior areas, and dirt and grease had also been tracked inside the truck. I did not want to cause trouble, so I went home and washed the vehicle. While washing I notice a door ding with blue paint. I called Jimmy Gray and they took ownership (maybe worth one star in review). I took the car back up there and the touch up looked like dried up white out. Next attempt looked better, but this is my brand new vehicle and on my drivers side door...I don't want to notice their mistake every time I get in my expensive, new vehicle. So, we get to the extremely screwed up part...Jimmy Gray takes my truck to their paint shop to fix it and tells the paint shop to only paint the damaged area. My vehicle has metallic flakes and they know this will be noticeable (I even spoke with a person who was involved in all of this and they told me they tried to warn the Jimmy Gray people this wouldn't work but they said do it anyway). I go to pick my truck up and you can see a stripe down the side of it. After getting rid of the sick feeling in my stomach, I asked the Jimmy Gray worker I had been dealing with to come look. He acts like he cant see it. I leave. Everyone else sees it right away... Many other things happened during this process (interior damage, etc.) that would make anyone never take anything they care about to this place, but I don't want to make this TOO long. Jimmy Gray ended up fixing most of this after battling on a daily basis, but the truck will never be 100% the same. I'm including pictures. Some are hard to tell what's going on, but just trust me... you don't want to take your vehicle to Jimmy Gray. I'm not the first person I have heard to have their vehicle damaged by this place.

I have been living in this area for less than 2 years.I brought in my car for broken windshield wiper linkage. When I arrived at the service department the people were friendly and courteous. What really impressed me was how fast they completed the service! I have over 40 years experience of having to reluctantly deal with slow automobile service departments. I was used to having to wait 3-4 hours for any service to be completed. Jimmy Grey Chevrolet completed their service in less than 45 minutes! Jimmy Grey Chevrolet will now be my Chevrolet dealer of choice in this area.

Rachel Pope was my sales person and I highly recommend her. Very knowledgeable and pleasant to work with. I told her that I tried to make a deal at Sunrise and could not get them to come down to something reasonable and Rachel worked the deal in a matter of minutes.. I love my new 2021 Silverado High Country.

Never again!!! Less than a month after purchase, I had to have 2100.00 of work done on the vehicle because it stopped running. When I call they tell me the parts were not part of their point inspection. Now it's time for an oil change, which I was promised free & all of a sudden the paperwork is unable to be found anywhere in their system. When I say it has been nothing but a headache when something is needed but definitely not one when I gave them my $$.

I recently purchased a 2018 Chevrolet Colorado from Jimmy Gray Chevrolet and the buying experience was amazing! Prior to choosing to do business with JG, I was online searching for a vehicle when an employee named Kristina Campbell reached out to me. Kristina was VERY helpful, patient, thorough, and informative while helping me throughout the process. Both she and Mr. Louis Campbell are great assets to the company and they both made my car purchasing experience indeed on to remember! No haggling, and no stress! Jimmy Gray is a solid 10/10!

I brought my vehicle in and I advise my daughter to bring her car as well. My daughter normally go to Chuck Hutton I told her about how my prior experiences have been so she agreed. Service and time was of Excellence . Thank you Jimmy Grey for continuously rendering great service

I just want to thank Mr.Rodney Jester and Jimmy Gray for the great customer service. I am loving my new 2021 Chevy Silverado trail bosss A1 service!

Don’t bother calling ahead about a vehicle. They will sell it out from under you. Called today and asked if the vehicle was still available. Gave my name and said I’m on my way. Drove 45 mins to get there and they were already selling it to someone else. They don’t have much integrity here. I’d go somewhere else.

Corey Mask was a pleasure to work with as all the staff at Jimmy Gray Chevrolet.

We have purchased three vehicles from Jimmy Gray, all have been awesome! Cory Mask is our go to guy, he has been and is always such a great help! Highly recommend him! Very thankful that the financial advisor helped us to save us money in the long run. Thanks to all!

I bought a 2022 Colorado form the dealership yesterday. Cory Mask was great to work with and would highly recommend him and this dealership to anyone.

Great dealership! We traveled over 5 hrs to get our SUV & we were well taken care of. Mr. Reginald Howard is AMAZING! He made the difference. Excellent Service & Businessman. If we had a concern or worry, Mr. Howard put us at ease & went to work! Thank You Jimmy Gray Chevrolet & Thank You Mr. Reginald Howard!

Terrible, at first everything was alright yea yea I got my dream car the people but their mechanics have no god dang Idea what they are doing so I'd highly recommend not them touch your car if you buy one from them

Mr Rick McMillan was my car salesman an he took very good care of me from when I walked in the door to me driving off the lot. He kept me up to date an informed at all times he even made sure I received a second key to my truck. He negotiated for me an got me the best price possible. I’m telling u he’s a older salesman don’t let that fool u he is one of a kind never met one like him.he gave me a tour of the vehicle I bought from the lights to the paperwork in the vehicle an he never rushed me he was patient an very professional. He has checked on me to see if everything was fine days later an he’s very considerate. Way to go me Rick I’m definitely sending my tax clients your way.💚❤️❤️❤️🔑🎉🎉🎉🎉

I had previous review on here about a truck. Alberta was the person who sold me the truck and she did a fantastic job and making sure that I got this truck. None of the issues previously had anything to do with her and I appreciate the patience that she had for us. I changed my rating from a one to a four specifically just for her. Thanks Alberta

Rick McMillan was my salesperson and he was very accommodating! He got the car I was there to see quickly and showed me everything upfront. He was super helpful during and after my purchase. Rick made the process easy and quick!

I recently had a brake problem with my 2020 Trax. I was out of town. Called service dept on Saturday and Doug Caffrey called me and I explained that I was out of town and my brakes went out. He arranged a tow truck to come get me and tow my car to Jimmy Gray in Southaven MS . I was given a loaner car to drive until my car was fixed. Everyone there is so nice and good to me as I am 85 years old and have to rely on them when I have a car problem and they always have taken care of my needs for past 10 years since my husband passed away. I cannot say enough good things about Doug, Steve, David, Nick and person who handles loaners. Also Jimmy Gray, Jr. himself , I consider my dear friend

The service department here is beyond great. Working with Steve and David over the phone and through the work being done on my vehicle was wonderful. They were able to keep me informed of everything so that I was able to know and plan my days. Upon pick up they were both very professional and explained what was done to my vehicle very thoroughly. The amount I paid was exactly what was quoted. No hidden fees. There was a slight issue when I picked up that had nothing to do with the dealership yet Kyle came out to my vehicle and fixed the issue and Steve did not even charge me. These guys went above and beyond for me. I will be back and will be sending everyone that I can. Thank you guys for the hard work and wonderful service!

Great experience with sales and finance. Alberta is a great salesperson. I highly recommend her to anyone looking for a new or used car.

I bought a Nissan Versa from Jimmy Gray Chevrolet in October. 10 DAYS after the purchase, the transmission broke and I had to replace it. It happens. But in January, so less than 4 months after buying the car, the drive belt and the alternator broke. I now have to replace both. I keep on having troubles with that car and, to me, Jimmy Gray Chevrolet did not do its job well. This is unacceptable. Would not recommend at all, unless you love not being able to use your car because it is constantly being repaired.

Jimmy Gray always treated me like family and I go there they always get my service done quick and fast and get me out of there as fast as I can I would always recommend Jimmy Gray to anybody in my family and friends since I have bought at least 10 new vehicles from Jimmy Gray Jimmy Gray

My fiancee and I were on vacation driving from Iowa down to Tunica and our wheel bearing hub broke in Arkansas. We drove to this dealership and arrived around 4 in the afternoon. They closed at 6. We were afraid we were going to have to stay over night due to the time. They jumped us to the front of the line and fixed us up quick. I'm very happy and thankful for their service department. Great experience. Thank you so much again. Great job team!

Cory Mask was great! Really like my new car.