Truist Connecticut Ave, Silver Spring

I just started to bank with truist and I had my first bad impression about the costumer service at this branch the tellerbank was very rude and impolite I never seen anything like this before. I was trying to make a deposit she didn't greed firt think she said the card reader doesn't work and if you are making a deposit I just need your number but with a bad attitude and bad high tone then I ask for the manager she said it's was not there. No skills for a costumer service at all for this girl. So I decide to go to another bank.

I entered the Drive-Thru of the local SunTrust. As usual, I gave the branch manager, Christina Reilly, my driver’s license, account number of which I wanted to withdraw from, and my credit card. I expected her to already have my information because of all the documentation I gave her, but all of a sudden, she asked me to come inside the office. When I went in, she repeatedly asked for my information; passwords, ID, and other account numbers. This had never happened to me before as this was a routine errand that never took this much time. I felt harassed, as if she doubted that I was the owner of the account. My accounts are already associated with my driver’s license and it should have been confirmed. I am a 61 year-old man; I have a family to take care of, and this was definitely not necessary. I have been to this particular location several times and I have never been this embarrassed in front of other customers and tellers. It seemed I was treated this way because of the color of my skin.

One teller assisting drive thru and the line inside? Then I saw 4 people at their desks doing nothing chatting with each other. Extremely horrible customer service...yes closing my accounts

Excellent customer service, staff has been revamped and very friendly, and what is very important, the Bank have been concerned about having attention in Spanish ... I attended Jessica .. very kind to her I put 10 stars.

Super slow, don’t have enough staff and the little staff they have don’t really know what they’re doing. Such a bad experience to go there . They can’t even keep up on their appointments and still make you wait even when you took the time to make an appointment.

Avoid drive through if you’re in a hurry because they are the SLOWEST!

Very bad customer service here you feel racial harassment I use this bank almost daily and depending on who stores you, there are several who see your skin color and treat you very badly, especially the Nasier cashier, terrible customer service in this branch