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Federal credit union

Trax Credit Union W Baker St, Plant City

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4.4
Open Now
Saturday9AM–12PM

+1 813-800-8729

http://www.traxcu.com/

1701 W Baker St, Plant City, FL 33563, United States

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Trax Credit Union Reviews

M

Manolo Diaz
5

Ive been a member for over 7 years now. I have probably banked with over 6 banks in my lifetime and I can tell you that I have never received the exceptional service and care that This bank and its staff has provided me. I go into the branch and everyone knows my name and go out of their way to say hello and take care of me. Super personable and helpful. I’m very appreciative of Ashley and her entire team there. I wont bank with anyone else.

Response from the owner

You really know how to make our day. Thank you for sharing your feedback - and for 7 years of membership. Looking forward to serving you for years to come!

C

Cory
1

I’ve been with this bank for over 5years unfortunately it has gone off the tracks. I spoke with a teller Linore over the phone and she was condescending and rude. All I had were some simple questions about my account from a teller not someone who believes it’s okay to talk to people rudely. Instead I think I’ll just go with a bank that actually politely answers a customers concerns. What a joke Trax, get better staff and policies cause you just lost an account. Stay away folks. Get a better bank.

Response from the owner

Hi Cory, thank you for providing your feedback. Although it wasn't comfortable to read - honest feedback is important to us. You have our word that we will look into this incident further. It is essential that staff fit our culture, and work diligently to improve when things like this happen. We hope you'll give us a chance to remedy the issue before leaving. Can you send your contact info to [email protected]? We'd like to gather some additional information.

K

Kaylee Parsels
5

The Plant City branch has the best member service around! They are always so friendly and personable. I love Trax CU!

R

Riley
5

Staff at trax are always helpful and take care of there members. Highly recommend them for your bank and loan needs.

Response from the owner

Hi Christopher! Way to make our day. Thank you for your feedback!

C

Christy King
5

Ashley Shipley always goes above and beyond to help and responds quickly! Love banking with Trax because of her service!

Response from the owner

She is pretty awesome! Thank you for the feedback! We appreciate your membership.

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sandie bailey
5

Ashley Shipley has been the best contact I have ever experienced with Trax which used to be Railroad Industrial CC. We have been doing business with them for over 20 years we have all of our auto, recreational and loans through Trax. She is such an asset to your company. She has very strong communication skills and follows up immediately. Her sense of urgency when it comes to customer service is top notch. Thank you Ashley for all you have assisted us with in the past few years.

Response from the owner

Wow, thank you for over 20 years of membership, we sincerely appreciate your loyalty to the credit union! Ashley really is top notch, we will make sure she gets the recognition she deserves for this feedback.

L

Lori S.
5

I love this credit union!!!! We got stranded in our RV driving from Florida to Texas and Ashley helped arrange a loan for us to get the repairs and get back on the road!!! My kids all have accounts, I refer people all the time! I kept my accounts even after moving out of Florida!!!

Response from the owner

Hi Lori! I'm sorry to hear of your troubles while traveling - but so happy that Ashley was able to help. We appreciate your referrals AND your membership!

B

Blake Mathers
5

Excellent staff all the way around. Will help you anyway they can. Have been with the credit union for sometime now. Family atmosphere.

Response from the owner

Thank you for your membership Blake! We sincerely appreciate you!

S

Sabrina Vang
1

They are supposed to be open 9am-12pm Saturdays. Sitting here in my car and no one here. Its 9:20 AM-!!!! This bank is so bad.

Response from the owner

Hi Sabrina, we were closed on Saturday in observance of Juneteenth Day. We are sorry you made an unnecessary trip. Please follow us on social media or visit www.traxcu.com for holiday hours and information.

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xGeneral_Mafia
4

The new young girl with the black hair is BEAUTIFUL!! I think she works drive threw on the weekends but that’s about it

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FAQs

  • 1. How Can I Get a Connection With Trax Credit Union?

    You can give them a ring by this phone number +1 813-800-8729. Or you can search for their website and fill out the loan form online.
  • 3. How Can I Apply for Loans at Trax Credit Union?

    You can search for their website and fill out the loan form online. If you are looking for payday advance loans, you can come to our website for more details.
  • 5. What Happens if I Can Not Repay My Loan?

    Kindly communicate with your lender if you are struggling with the monthly payments. Different lenders have different policies of overdue payment. It is of great importance to check carefully before signing the loan agreement.
  • 2. What Is the Address Of Trax Credit Union? How Can I Get There?

    Trax Credit Union is located at 1701 W Baker St, Plant City, FL 33563, United States. You may refer to the map and locate the easiest way to access it.
  • 4. Is Trax Credit Union an Agency or a Lender?

    Trax Credit Union is a Federal credit union. To make things easier, iPaydayLoans can link you with a wide range of reputed lenders over the internet. You can turn to our site to get a fast personal loan with no credit check.
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