Toyota of San Bernardino Auto Center Dr, San Bernardino

As my first experience in buying a car everything went great. Toyota of San Bernardino makes it easy and quick. Everyone is professional and very nice. I recommend this place to anyone that wants to buy a car new or used. The building is very nice inside and out. My sales person Joel was very helpful and kind. It was a very pleasant to be there. Thank you Toyota of San Bernardino you have a customer for life!

Today's maintenance visit was my first ever at Toyota of San Bernardino, and just off this visit alone, I plan to continue my maintenance for my vehicle here at this dealership. Frank Morales was my service consultant and he was very professional and very welcoming. He explained everything to me thoroughly and made sure I understood everything that was being done to my vehicle. He is a very genuine and kind person who you can tell sincerely cares about his customers. He's not just in it for the money. Thanks to his professionalism and excellent customer service, I will continue to return for all my vehicle maintenance.

I came to Toyota of San Bernardino to service my gas door. I met with William Cooper and he is the best service advisor I could have met. I had great experience and he truly cares for his customers. Great staff, great work environment. Thank you Will for making my day feel with smiles. Best Service Advisor

On June 3rd I visited Toyota in hopes to get a Tacoma and I was not disappointed. Tito did an amazing job as my sales person to get me the best price despite having poor credit. The financial team did not disappoint either! Carlos was very professional and attentive. If either person was busy, another associate was there to fill in and continue the process so I was never in the dark. I appreciate everyone at Toyota. Very professional and amazing team!

My wife and we’re very delighted and happy with the purchase. We love Toyota. Everyone was nice and friendly. Manny showed passion and pride and enthusiasm for his job. The service we received from Brianna was the best. She was warm, friendly and sweet and definitely not overly formal, robotic and pushy which made our buying experience superb and pleasant. Kuddos to Brianna. You get five stars.

I took my 2019 Lexus Es350 (basically a luxury version of Camry) to Toyota SB for oil change and tire rotation, I saw the service coupon ad on their website for Toyota vehicles. They did tell me over the phone because it wasn't a toyota, I would have a different price. However since it was towards the later of the day, Toyota of SB had the accommodating times compare to other locations. I gave them a try. Benny was my service advisor, He wrote me up for oil change and tire rotation. Waited for an hour and got everything done. No issue, Service was good, Their late service hours are excellent. Overall Happy with outcome. Thanks Ronnie L.

I had the best experience. I was looking for something family friendly and not too expensive. Joseph came and approach my husband and I and immediately offered to help. We had our daughter and it’s kind of hard with a 2 month old but he took his time with us, showed me over 15 cars in my price range but I was not happy. Finally, he offered a new car the 2022 Toyota hybrid and OMG I feel in love with it. Normally, people who works at the dealerships try to show you the most expensive one right from the beginning but he took his time with us, let me feed my baby, and didn’t make me feel like I was rushed. I would definitely recommend JOSEPH 1000000 percent. Thank you Joseph and the team. Manny and Jun are awesome as well, this is the only dealership I will only go to 💓.

This place makes car buying so easy! The market has been a mess with major new vehicle shortages across the state. Thankfully I was able to work with Wendy and Omar who found me the car I wanted and kept me regularly updated with my vehicles ETA. I was able to do most of my paperwork in advance which made things so much easier. Once my car was at the dealership I was able to stop by and sign some paperwork with Jun before I was on my way!! Quick, easy, and efficient… because who wants to spend all day at a car dealership!!? Thanks Wendy, Omar and Jun!

Very grateful with soemy. She was really friendly and awesome. Took care of me very well. My Car got an oil change and struts replaced and now my car rides like new. Love an honest person, Thank you again!! I’ll be contacting her again for any of my car needs.

I took my car in for the 25k service and was very pleased with everything. Todd was my advisor and he was very thorough through the whole process. He let me know what the vehicle needed and explained what was done in detail. He also made sure the vehicle was completed in the time he told me it would be. Great experience!

My salesman was Johnny and he was awesome, he was very knowledgeable about my vehicle and he helped me get into a car that was above my price range for a payment I was comfortable with! Very low pressure and almost no haggling. Also the finance team was quick and very professional. Overall awesome team there.

Frank Moralas... The best! I came in because I was worried about a noise I heard on my 4runner and he ran all the tests. Just be sure, he told me to test drive the car with the tech! He made sure I felt comfortable in my car again. They really care and it shows. Thanks guys! This is by far the the most thoughtful service dept. I cannot ask or hope for more.

We are so grateful to have found our vehicle at Toyota of San Bernardino. Everyone there was very helpful and polite. It’s an interesting time to invest in a vehicle and everyone made it possible. A special thanks to Robin and Willie for all their professionalism and assistance.

Very satisfied with the services I got here at Toyota. I know my car is in good hands at SB Toyota. Thank you Ivan for being so helpful, friendly and professional!! Every time I had a question or concern, I could count on Ivan to return my phone calls in a timely manner. Solid service! Thank you again!

I have always gone to the dealership that I originally purchased my vehicle from to get all my maintenance done and their service has been ok because that was the only service I knew and had nothing else to compare it to. My car was overheating and I had no idea why, turns out my water pump was dead. I had no choice but to bring it to Toyota of San Bernardino because it was closer to home and I didn’t want to risk any further damage to my car. I’m so glad I brought it here! I was able to bring it in without an appointment. My appointed Service Manager was Frank M. he was beyond helpful and made sure all my questions were answered. I had to leave my vehicle overnight because the parts it needed weren’t available which I was ok with. When it came time to pick up my car I wasn’t able to get a ride till later on in the day. Frank made accommodations for me and girls to be picked up. I am beyond grateful for the service I received from Toyota and Frank! Toyota of San Bernardino will definitely be my go to for any future maintenance and repairs! Thank You Frank for your amazing customer service

Went in at the end of the day yesterday for basic service after several phone calls from this place to come in went ignored. Then I get this invoice for things "they noticed." Of these items the biggest item I knew could well be the rear main seal or a valve cover. For this kind of estimate I would think a detailed explanation would be given at least verbally of what exactly they're doing instead of oh here's $6500 worth of stuff call tomorrow to set up an appointment. What I'll do is invest money elsewhere for a second opinion. Won't be going back ever.

I got my first service done on my new truck and was helped by William. He made sure I had everything I needed and when I asked to be helped the next day he was able to get me in. William is a perfect example of what great customer service and professionalism looks like. Great experience!

I have warranty for my seats in case they get stained. They took care of it without me having to file a claim! Frank took really good care of it and they even removed a scratch from an accident! Really amazing service. It took me a couple tries to get the right info from the right person, but I'm glad it was taken care of!

Maximo our sales person was great. The biggest problem was the long process of doing the paper work. Almost two hours and a lot of sitting around waiting for insurance verification and waiting to finalize the paper work. JR our financial person was easy to work with and made the process bearable. Just don’t expect to get any deals right now with the vehicle shortage. They are not very flexible right now but we were able to work the deal with only minor heartburn.

Sales manager Danny and sales representative Joel we’re both extremely helpful and really navigated me through a complicated process. I bought the car for my son Brandon who had caught Covid. And picked it up and brought it home. It’s not your usual kind of purchase. But Danny and Jo walked me through it and repeated information that I just wasn’t getting. These guys are good.

To begin the process, Johnny greeted us at the door and was wonderful to work with. Ernie took over and treated us like family. We were able to get into a brand new car and left the lot super happy.

Amin was great to deal with, no games and straight to the point. 1st time I’ve had a great experience with a dealer where I was able to get in and get out! Eduardo in Finance was great to work with as well and helped explain the numbers. Great experience!

My car service with Toyota was great service. They were quick and once received my car back did have to wait. Their staff are professional and will respond immediately through text. I love taking car to them for service.

We took my girlfriends Rav4 in for its first schedule service recently and brought up an issue we had with the car to our Service Rep. Frank Morales, that our Sales Rep. refused to deal with. Fank didn't have to go out of his way to find a solution but he surprised us by going to his manager and fixing the problem. He scheduled a appointment for us for the following week and fixed her car. Now that's what I call service!!!!!

All these five star reviews are fake be aware. This has to be one of the worst Toyota dealerships I’ve ever been to I understand there is not that many cars being manufactured right now but don’t rip off people with mark ups just sell the car for MSRP. The rudest sales team and MG They straight up said they were wait for someone down to pay the market prices. If you are in the market looking for a car take your time and look for a good dealership.

I took my brand new car and michelle helped me with my first service, the experience was so easy and fast. I'm very happy I switched to Toyota, anyone that goes for service please ask for Michelle C. She is so kind and takes the time to really explain everything.

I bought my Toyota RAV4, in December 30, 2021. For took best decision Adrian helped me. Last Saturday I went there again for my first service. Adrian helped me again. I really appreciate from Adrian, who is so responsible about costumers.

I called to schedule an appt to have an oil change for my 2022 4Runner! I had a very unpleasant experience as they took an extremely unreasonable amount of time to do the service. As stated I arrived at 11:30AM for a SCHEDULED maintenance appt and at 2:15PM my vehicle was still not ready. They have waisted about 3 or more hours of my time. My vehicle was promised to be ready at 1:45PM and still nothing. I’ll update in a day when I am actually am able to leave in my vehicle. I will be taking my business elsewhere to Ontario!!

Frank Morales is an outstanding service writer .. quick and to the point with a flair of genuine concern and friendliness.. He has totally won me over as a customer .. look forward to seeing Frank again he made my experience at SB Toyota fun and memorable .. and most importantly my Toyota runs like a champ..

Our sales person Brianna was excellent.. We wanted to purchase a Rav 4 hybrid and she explain the current shortage. She took us through one on the lot waiting to be picked up We gave her a deposit and patiently waited. She either called us or sent us a text advising the disposition of our vehicle. She was great as was Totota of San Bernardino.

Made prearranged deal for a price in March, the person I spoke to was not present. I flew in from Colorado and had to wait. The associates knowing I would mainly drive the car in Colorado talked me into registering the car in California, since I was in a rush and already behind schedule due to the salesperson not being there on time, I registered the vehicle in California. Now I am back in Colorado and had to pay to register the car here locally (so money wasted). Other than that everyone was pretty nice. I would suggest those who are purchasing vehicles across state to ensure they register vehicle to their local state. (It is possible, confirmed with my local dmv).

Really surprised this place has ratings as high as it does. Maybe something happened to quality of service after the relocation? Was not acknowledged at all, front desk (once I finally found the entrance, no thanks to the handful of salesmen standing outside) continued having a conversation while I was mid-sentence asking for the individual I had an appointment with, was then handed off to a salesperson who didn't even know where the vehicle was so basically he was sent to babysit me while we went and walked the entire lot only for him to mumble his way through any conversation I tried to make to ease the awkwardness. Had to circle back since he didn't know anything about anything. Then had the person who I had the appointment with finally come out only for him to walk me to the car to show me someone else taking the car I came in on for delivery, they had already done the paperwork on it. Then why book the appointment for me on the same car? I was courteous of their time, but it was painfully clear my time didn't matter to them in the slightest. Felt very belittled.

I wanted to buy a RAV4 Hybrid and found the perfect car. The car suits all my needs and I love it. Everyone one there was very friendly and professional and got me exactly what I wanted. I recommend Toyota of San Bernardino to anyone who is shopping for a new or used car.

Just had my one year service done on my Corolla and I was really worried about many negative feedback I’ve read on yelp. So decided I’ll still give them a chance and was the greatest idea just make sure you talk to Frank Morales he will take care of all your car needs.

would like to express my thanks to Mr. Benny Gonzalez thanks for amazing service you give to my pops and mom. They said you have great attitude, explained everything and your bilingual in Spanish. I will be sending my family your way.

Took my 2019 Toyota Tacoma Pro for a 30 K service was very pleased with my service. Ivan helped me out very nice and perfessional. Will be doing more Business in the future.

Services of Toyota San Bernardino is very good, all turned out good. There's comfortable sofa in waiting room for customers (it's make me slept 😄 because I was so tired) and there's special room for kids. So the waiting room is quite. Thanks Toyota services at SB.

Came in to service looking for some quotes for my vehicle and I was approached by one of your advisors his name was Will. I have to admit this guy has a great personality and was very helpful, not only did he give me the information that I needed but he went above and beyond by helping me download this Toyota app that I didn’t know existed. Great service at Toyota San Bernardino.

I tried to reach out about a vehicle. I had to email and text multiple times to get someone to respond to me. When I called and let them know about my situation and not being able to have consistent communication with anyone they were extremely rude. I was really polite over the phone, just trying to explain what had happened over the course of the day. The woman on the phone just cut me off and said "Well I am on the phone now so what do you need?". I asked her why something was non-negotiable and she would not take the time to explain. I asked her if she could give me an out the door price, she said no. I let her know other dealerships I had spoken to were able to do that for me, so I would go ahead and speak with someone else. She replied, "okay, byeeee!"

I recommend to take your car to get service at Toyota in San Bernardino.. Ivan Arceo is the advisor that helped me out. Very kinda and provided incredible customer service. Thank you so much Ivan for your assistance.

I arrived at Toyota of San Bernardino and first impression is goal one. I was totally taken by the atmosphere, the visual calm and order. Notified Tech upon arrival of the Service Advisor I had appointment with, Sarah came out(less than 5min) to her station, all discussed, I was Uber’d to my home til work completed. Thereafter Uber’d back to pick up my car. All, “all” information needed concerning my car, what was done was verbalized as well as in printed form. I was escorted to the Cashier and Boom! Shakalaka!! Done, purchased a beverage, my car was at exit curb(whole area, covered) and home bound. It was the most pleasant “car care” involvement I’ve experienced in quite a while! The Service Advisor knew exactly what was needed, how and by whom it would be accomplished. 100%! My car care home is established!

It has been the worst experience, I had a car accident and needed a car, my family and I have bought 12 cars from this dealer that is why I came back to get a car from the same dealer. The first representative My husband and I talked to was Max Vilarino, he was rude and was only more interested in selling and was not willing to show me options on the internet, considering that there is not much available there. I left and decided to come back the next day, I was able to talk to William Hernandez and he was nice and caring. William showed sympathy of the situation I was going through and made my husband and I feel comfortable. William was able to give me a deal, but there was a manager named I belive Jesus, that changed the deal amout and increased it by two thousand dollars more, I explained to him that we already had a deal and he said there was no record of that and needed to investigate. Then the sales representative that was there said that we already had a deal, Jesus was upset and walked away and left my husband and I at the table waiting for a long time. Jesus then came back and asked if we wanted the car, my husband asked if they could please remove the alarm, they refused to do so. Jesus asked if we we were going to buy the car and made it clear that he was not able to help us in any other way. I explained to him that my family and I have bought 12 cars from there and that he could find us in the system, I was trying to let him know that as a customer I would try to get a good deal specially if we are paying cash. Jesus said that it doesn't matter if we pay cash because they get the money anyways. I told him I would pay in cash because I didn't want them to run my credit and he said it was ok and that they didn't need to run my credit if I pay cash. They runned my credit even though I paid cash and the representative Max wad laughing and being sarcastic about it. To make it short we finally go to sign documents and I let Carlos Jimenez know about the situation and he decides to bring Jairo, he asked me about what happened and he only said "If you are not a happy customer, we prefer to not sale you the car". I just couldn't believe what he had just said and I told him that I couldn't believe that after me letting him know the situation, he would just tell me that he prefer me not buying the car. Carlos Jimenez told my husband and I that he couldn't understand why they treated us like that if we were nice people. Please treat others with respect 🙏

I had a great experience at Toyota of San Bernardino. Both Nabil and Elan did a really good job providing me with all the necessary information for me to purchase my new Camry.

I love these service guys...frankie, danny and victor. These guys are so amazing, made me feel like family and just a customer. I will recommend this toyota service to everyone. I have a 2013 Kia Forte, and if it wasnt for the fact its paid off i would trade it in. I pledge my loyality to these men. Frankie, Danny and Victor thank you for taking care of me even when i dont have an appt.

I came in for service and Todd helped me out right away by greeting me at my car. I dropped it off and when I picked up he was a lunch but Benny asked me right away if I needed help and got me going. Great teamwork by everyone. Thanks guys!!

If I could give more stars I would. Went above and beyond. Go see Maximo if you want a new car. He’ll take great care if you! Thank you!! Extremely happy!!

Todd Hansen got me in right away (even without an appointment) and was able to get all of the work done before I had to go to work. Very professional and knowledgeable. Thanks Todd.

Friendly staff, helpfull and quick. I took some vehicles to get an airbag inspection and they were all done before 2. Will keep coming back.

Amazing customer service by Briana Galvan!!! She really went above and beyond in explaining and answering all my questions, thank you Briana!!! Also Carlos did a great job in the financial department, I’m really happy with my new car!

This is by far the best experience I’ve ever had at a dealership, everything from vehicle selection to financing was quick and easy, no pressure for anything through the entire process.I would absolutely buy my next Toyota vehicle at the same dealership.

Beautiful dealership and awesome customer service!! Thank you for taking such good care of us!! Our son his son happy with his new Corolla!! Thank you!!

I recently worked with Frank Morales when I brought in my 2021 RAV4. Frank is very helpful, kind and professional. Most importantly my car was serviced in a very efficient timeframe. I appreciate Toyota of San Bernardino and their outstanding customer service. Thanks Frank!

I love TOYOTA!!!! I've been driving a Toyota all my life (57) years old Today I went in to TOYOTA of San Bernadino and it was a very pleasant visit. I had my RAV4 serviced...I met a really nice lady😊..a customer, we exchanged numbers...at the end I went into cashier's to pay , I asked about the TOYOTA key chain...as I was paying (the service man) said it's on me 😪😊👏🏾🙏🏽💯✌🏽THANK YOU

Exellent customer service from Frank Morales! The charging port lid on my Prius got stuck and wouldn’t open or close completely. The instructions in the manual are rather complicated, but Frank was able to release the latch in a few minutes. Then he took the time to explain to me how to do it myself. He is very professional and has excellent customer service skills. He even speaks Spanish perfectly (which helped me understand his instructions better). Im very happy with the service!

I’ve experienced the best costumer service on my visit to Toyota of San Bernardino, I was very pleased with the professionalism Sarah expressed and the promptness my vehicle was serviced, I highly recommend this place.

Maximo Cruz hands down made it possible for me to even be put into a car. Jose from Subaru right across assisted me and brought me to Maximo Cruz and I was promised to leave with a car and they kept that promise and now at the age of 18 I own a car in my name fully.

Marcos and Abdon are honestly so helpful and made the whole thing easy and smooth. Definitely would recommend coming into this dealership

I have brought three Toyota's and I'm totally please with my purchases. I love the new service area in San Bernardino and the customer service is awesome...

Excellent customer service at San Bernardino Toyota. Yes, I paid more than I wanted to for my car but they gave me what I asked for in trade-in unlike other dealerships I have dealt with and I could not be more happy with my Highlander. In trail mode it handled flawlessly during a winter storm in Big Bear with several inches of new snow. While everyone else was putting chains on I was driving in comfort with ease. The staff at San Bernardino Toyota will take care of you. Highly recommend over other dealerships.

We had our Toyota Highlander serviced this week at Toyota of San Bernardino Todd Hanson help from making the appointment to keeping us informed throughout the entire service experience thanks Todd Hanson

Toyota of San Bernardino experience is wonderful, the people are friendly and the facility is clean and high tech. My sales associate Ricardo and my financial advisor Alan were outstanding!! Top notch, would recommend them in the future! Wonderful thank you

Very helpful workers. I personally want to thank June, Diego, and specially Alex Torres. They were so helpful through the process. Alex was very helpful with both of the cars we purchased. Thank you very much Alex.

We rented a car over the busy Thanksgiving holiday at a very reasonable rate - the best around. The staff was great when we picked up the car - and a very nice facility. We had a problem on the road (non-mechanical) and again, the staff was amazingly helpful - Jason in particular - and worked with us on the remedy. We truly appreciate his excellent customer service!

Great service , I didn’t feel rushed or pressured into buying a car . I went to a few other dealerships and they just directed me to wait for inventory or they’ll notify me when cars came in. I met Rafael and he was so welcoming, professional and knowledgeable about what I was looking for . The day of purchasing my car we talked numbers and what we could work with still super nice and professional . The whole process was easy and straight forward . Rafael was super friendly always had a smile on his face and walk me through every step. I truly appreciate the great customer service Rafael provided as well as the other staff .

Had a great service experience with Will! He was efficient and knowledgeable. Also the new Toyota SB location was very clean and modern. Looking forward to my next service appointment!

Buying a car from Toyota San Bernardino was a very easy process. I looked for Toyota Tundras on every Toyota dealership website in the Los Ángeles area. I sent an inquiry to San Bernardino Toyota and Nabeel Ahmed called me. We chatted a few times and he followed up with me to see if I had purchased my Tundra. When I explained to him that I couldn’t find one with all the equipment I wanted, he sent me information on a Tundra that had everything I wanted. A few days later I put down my deposit and within 10 days my Tundra arrived at the dealership. At the dealership everyone was pleasant and signing the documents took less than 1 hour to complete, and I was on my way home with my 2022 Toyota Tundra 1794. Great service, great people and great dealership!

Overall, the experience was great. Maximo, my sales person, made the deal happen. Jun from finance was also great. We got through the paperwork very quickly and he was pleasant to work with. Thank you Maximo, Manolo and Jun for making this happen quickly. I will definitely be coming back when I buy my next Toyota. I hope we can have the same experience. Thank you again! ⭐⭐⭐⭐⭐

My 3rd time getting my car serviced here. Each time was a great experience. “Dennis” is the man! He walks you through everything, and does not sugar coat anything. I actually trust him..and you know how hard it is to trust someone working at the dealership. Highly recommended.

Service was beyond fantastic. Absolutely, completely and unequivocally phenomenal. On the subject of phenomenal I have to give a shoutout to the service advisor Soemy Sanchez. Her positive energy is radiating. 10/10 would come back.

The Toyota of San Bernardino sales team helped me to get the right information to make an important decision in choosing the right vehicle that would address my needs as a car owner and driver. Angelina and Joel helped me explore all the possible options before I made my decision. I'm really happy with the Prius I've purchased. Thank you Toyota of San Bernardino!

Bought brand new 4Runner and still have not been contacted about getting my running boards installed. They couldn't tell me that they don't have any at this time. I will have had the vehicle for a month next week.

My experience at SB of toyota was great, Service advisor Benito Gonzalez kept me informed very knowledgable helpful regards to all questions. If car needs service bring it here and ask for Benito Gonzalez and hes bilingual.

$1000 for labor on $65 part chewed by rodents. Couldn’t be moving my truck around as it was definitely safe to do so but dam I don’t think we will be coming here at all again. I think they’re the real rodents chewing peoples money like that.

I had the most fantastic experience with Todd Hansen today. I called in to set an appointment with them a few days ago, but decided to come much earlier than the scheduled time. Todd was very professional and efficient. He didn't ask me to wait until the scheduled time, and took good care of me and my car. I was only there for under 2 hours, he contacted me right away and I was all set. I'm not very knowledgeable with cars, so I really appreciated it when he was able to answer my questions very clearly, and he even gave me advice on how to go about any potential issues my car could experience over time. There is a Toyota service center closer to where I live, but I always make sure to come to this branch in San Bernardino and look for Todd to take care of me.

From the beginning the salesman wasn't forthcoming. I found the car on the internet. Called and spoke to staff at the Dealership. The car was in transit, so TSB said I could reserve the car. Went to the TSB and was introduced to Tuan. Tuan printed out the info sheet on the car and circled the MSRP value. I put a $1000.00 deposit on the car, which it was inferred the car was for sale at the MSRP. Three weeks later Tuan calls and reports that the car has arrived. I was so excited. I Went to TSB, started filling out the paper work, a credit check(ding). Then Tuan produces the cars loan docs where I discover almost $4500 with markups. When I brought this to his attention, Tuan said it is standard and that was informed. B/S. Still waiting for my deposit back. To be frank there's a lot of evasive tactics to confuse consumers into foolishly spending their hard earned money. Be careful here !

Our experience at Toyota was great thanks to Tito and JR. It was a very smooth transaction and we got the car we wanted and loved. Thank you for the great experience.

I took my camry to get it serviced and it went real smooth. All the staff were friendly and would like to thank Todd Hansen for taking the extra care and going beyond, exceptional customer service.

The experience of owning a brand new Toyota Camry is not new to me. This is the 3rd brand new Toyota Camry my wife and I purchased for our children since 2013. Unarguably. Toyota products are about the durable & trustworthy.

Customer service was great. The salesman did a great job in finding me my truck and making sure I was happy

Quick and easy process working with Nabeel to get my new 2022 Prius Nightshade. Highly recommend this dealership if you are looking for a new Toyota.

Came in for minor service Soemy assisted me with my service needs and did a phenomenal job!!!! Her customer service is way above par Will return to her for future services.

I've been to Toyota of San Bernardino a countless amount of times and have always felt welcome but the past few times I went there it felt a little different. I had spoken to Frank Morales and I'm happy to say that the service was outstanding, better than usual. I would just like to say that Frank is an amazing person and next time I go I most definitely will be asking to speak to him.

I took my car in for my normal 45k services. I was made aware of the maintenance needs at a great time and was given the option to approve to get completed on the same day. Ivan and Frankie were very kind and helpful with checking me in and also getting me a shuttle to get back home. The shuttle driver was very safe and nice on the drive. Also, the new location was really updated and pretty. Thanks Toyota of San Bernardino!

I won't be back. I made a appointment but still have to wait for 40min when I get there. Poor and slow service. This is second time they're trying to rip me off. The Sales person 'SOEMY' was really rude to me. She tried to make me change couple things to my car and I don't need. When I pick up my car she giving me rush. Also they don't have Car wash yet. I request change windshield wiper and they charged me $31 first it came up to $86.51.

Got a 2018 pre owned with warranty in Nov 2020. Dash board lights are on. I’ve taken it in for over a year now to be told one thing after another. After the manufacture warranty ended they suddenly find the correct problem and want to charge me even though car has been taken while under warranty for same issue. They say I was offered discounts which is BS. They publicly announce what I say in a private message online. They place a excuse under my comment in a rude manner acting as if I don’t want my car fixed. This Toyota dealer is horrible. As I can see now very unprofessional. Your reply proves it! Avoid this Toyota dealer. The advisors were cool. Mainly Victor and Somey so shout out to them.

Maximo Cruz and the whole entire team at Toyota SB is the best! Highly recommend going here! Everyone here is professional, knowledgeable, very fun and friendly! Excellent place to buy cars here new or used! Come here and experience what I did - you will be very happy and pleased! Only place I will go to buy a car! There new location is huge - very impressed! The best in inland empire! I honestly can say that I have shopped around and SB Toyota is on top! 💯

I went to buy some wiper blade inserts for my Toyota Camry 2012 which I do not know how to replace but Benny Gonzalez even though he did not need to help me he did and for that I am thankful. He not only did it but showed me how to change them for me to know how to change them myself next time. He is a great asset for your dealership. It was refreshing to be treated nicely at a dealership.

Car feels brand new. Uber'd home. Excellent customer service! Danny was able to help me get my car back on track with proper Maintenance. He wasn't just trying to sell me all the services, he provided me with the immediate repairs that needed to be done to my vehicle and not just get me for my money. Really appreciate the honesty. thanks Toyota. Be back at 130K miles!

I received a safety recall notice from Toyota and called to make an appointment. I asked how long they thought it would take so I could plan accordingly. They couldn't tell me. I showed up, signed in then was told it was going to be a 4.5 hour wait. When I mentioned rescheduling so I could have someone follow me back, I was told they could give a ride. Great!!! until I found out there's a 90-minute wait for the ride. I think they were more interested in doing the "extra" services on my car than the recall work because they would have no problem finding the time to perform those services. I have no interest in doing business with a place that has zero respect for my time!

Horrible experience at this dealership. Everything was great until they get your money. After that, they could care less about anything. All of my paperwork was done completely wrong, I had to return for 2 hours to have it redone. When I tried to contact a manager about my concerns with the vehicle, he was "busy with a tent sale". Calls were never returned nor concerned acknowledged, as they were busy trying to fill there pockets. Check Yelp and you will see how they treat customers once they get your money. Multiple complaints. If you are in the market for a vehicle, please use a different Toyota dealership that cares about its customers.

Took my mom's car in for the check engine light. Will Cooper had the best attitude and was very helpful throughout the whole process. Kept me informed of what was required now, what was needed- but that could wait. In these days of abysmal customer service it was extremely refreshing to have someone that went the extra mile- and with a smile!

I took my car to get serviced Todd Hansen was there assisting me, he was very courteous and helpful with my questions I had. They were quick, I didn't have to wait long to leave my car or have it serviced. Todd went over the payment options they have there. They called and text me when my car was ready for pickup.

I've taken my vehicle into Toyota of San Bernardino twice since I purchased my Toyota and have received friendly, quick and efficient service. Ivan Arceo was friendly and quick with my check in. My favorite part about this place are the very helpful employees. I ask a lot of questions and they are always clear and willing to help my understanding.

On 06/01/2022 I got my vehicle serviced and had some air conditioning maintenance done and my service advisor William Cooper was a complete professional. He throughly explained everything that needed done and was in contact with me throughout. I had to leave my car overnight to finish the repairs and he went above and beyond and got a rental car for me. I highly recommend Will and Toyota of San Bernardino. They know to take care of their customers.

We've just gotten complimentary oil change after we got our Camry at Toyota San Bernardino, very good service, professional and follow up to make sure that we're in good hands. The place is also very nice, and clean. Good job 👍👍

William was extremely helpful throughout the entire process of me purchasing my first car. I felt no pressure like I normally would at a dealership. He was very informative and knowledgeable and quick to guide me to the car best suited for me. This is my first Toyota and thanks to how smooth the process went, it probably won’t be my last either.

Watch out for this dealer, I ask several times to see the total price, dock fees and all the details of how much I was paying and they never did. They play dumb for 4 hours till financial time. The worst experience ever, they will try every trick on the book to hype you up and get your mind out from the dealing part by asking you to be part of their percussion disc and they count on your emotions to do so. At the End I didn’t buy the car because the value was 35,000 with financial and everything was 65,000 on a used vehicle but they have the audacity to say and I quote Carlos “you have to pay that extra money if you want something“ as well as saying that the guy who try to do the sales was going to feel bad because I rejected all his work. So it means I was going to end up paying 30,000 more for Someones feelings, what about my wallet I say? and remember in the dealers you deal, don’t let pushy sales guys tell you how comfortable are you with this payment.

We came to this dealer after looking at seven other dealers and different cars. We were treated respectfully by Miguel and Joel and they helped us out, answered all of our questions, and it was an upfront process. We are happy with our purchase and would consider purchasing from them again! We would definitely recommend Toyota of San Bernardino!

The dealership was huge and had a small selection of cars to choose from with out the "chip shortage" mark up that all the other dealers were adding to their non-existant cars. The sales staff and the finance staff were great and really helpful. Even though no one is negotiating prices as it is traditionally, they all made me feel at home. GREAT JOB guys.

Admiral green and charity and consumer relations is very disrespectful feel that they are a god don’t wanna complete the job for my car and telling me that now I cannot step flip on the premises out of dealership that I’m paying my money to monthly for my vehicle. They have me driving around with the ex marked on my bumper that they started the job on that was supposed to be replaced and now they’re filling and refused in to fix my bumper. I’ve dealt with continuous problems with this dealership and just was trying to be understanding respectful and not get corporation involved. Now since I got corporation involved in the matter they are refusing to service my vehicle any longer they Want to feel like god and try to make a point. I’ve never dealt with individuals with poor understanding as these two disrespectful people.

After my bad experience with Toyota of Riverside I was so surprised of how great my experience was here. Everyone was extremely nice and welcoming. Oly Garcia and Ricardo were the best. Everything went smoothly and i got exactly what I wanted. I was very happy with my experience and I would recommend Toyota of San Bernardino to everyone.

I came in for service today and was assisted by Victor. His help was superb/,Excellent. Got my car done in less time than was expected. He MUST get a a raise of pay immediately. Seriously. Great asset to your company. Thank you Victor.

Victor has taken good care of me. He expedited service for my car and got me out of there with all the repairs same day. He is super down to earth. He deserves a raise AND vacation after working hard to meet my needs.

Me and my father went to Toyota of San Bernardino looking for a Toyota Tacoma. We were greeted by Dolores who was a great help throughout the entire experience. Even in the face of the difficulty of finding a pick up truck in today's climate of inflation and scarcity she was able to give us a fair deal with decent interest. I plan on going back to Toyota of SB when I look for my next Toyota. Dolores makes it fun and helpful really letting enjoy the car buying experience.

Really great job Frank with getting my car maintenanced. Was pretty smooth, and although they did take longer than they mentioned, they made up for it when they gave me a complimentary tire patch because of the waiting time. Way to keep a customer happy. Thanks again, and I look forward to continue getting my services from yall.

We bought 2 cars from this Toyota branch... though we had a long drive to reach there but it was worth it... Max was the sales man who sold us the first car and we came in particular to him to buy the second one.. he deserves 7☆ for his treatment to the customers and his friendliness and transparency... we went before to other toyota branches, they just want to sell you a car without doing any effort to show you the cars, speak about the specs of the car ...Max answered all our questions and gave us the true differences between cars that made him trust worthy... I highly recommend this branch and dealing with this guy...

Frank from Toyota of San Bernardino was so helpful!!!!! He’s such a gentleman and very great with customer service. Soon as i walked in he greeted me and helped me with my mirror immediately he was so friendly! Thank you Toyota for hiring him he’s great!!!

This is long overdue but I wanted to make sure Ivan Arceo my Service Advisor is recognized for his Trusted and Outstanding personal service. He helped on getting new tires for my wife's 4runner and he got her the tires she wanted ! He then helped me on getting my Camery serviced for its regular maintenance. He is Always very professional and Honest ! I can get corporate service anywhere but Ivan's personal service and trusted advice is why I continue to go to Toyota of San Bernardino. Thanks Ivan , see you soon

We were very satisfied with the friendly and professional experience we had at Toyota of San Bernardino. From our initial contact with Parts Manager Mike Maldonado, to Fleet sales Marcos Alonzo and Abdon Maravi, we were treated extremely well. We recommend this dealership with its professional staff to anyone who wants to buy a new vehicle.

Toyota of San Bernardino is amazing. Helpful knowledgeable employees made my purchase smooth. I bought a 2022 RAV4 hybrid and I’m In love. I received the best service and I would totally encourage everyone interested in a Toyota to go to San Bernardino.

Best customer service. Love Edgar and Diego this two guys knows how to handle it. Thank you both they wore amazing. I will definitely get my next car there.

This dealership was fantastic. I appreciate Manny and Brianna and the rest of the team. My car buying experience was quick and easy. San Bernardino Toyota is a must for buying a Toyota ! Cheers! Justyn Reyes

I have had the best experience at Toyota of San Bernardino . Marcos Alonso helped me with buying a new car. He was very helpful and gave me all the information I needed. He deserves a 10 star.

First time at Toyota of San Bernardino. I worked with Mark and he was very helpful in getting me the services I needed. Got in at 2:30 and was out by 5:45, pretty good considering all the cars that were there. 👍

Ivan did a great job. Attentive and made sure my truck was well taken care of. Will definitely be coming back even after my free service.

I had a appointment for my Rav4 for service at 830am. I was greeted by Todd Hansen at 830 sharp. He know his stuff. I was told he would have everything done by 11am and it was. Todd is one of your best service advisor at this location. I will be back. Great job Todd.

we went in to buy in cash and they knew this up front yet it took so long to get paperwork done. I get them needing drivers lic, insurance but they actually did a complete financing paper and that's what took so long, when they brought it in and had us sign stuff they said it's not financing because your paying in cash but sign here, and here and here etc.. it was a complete finance paper but at the bottom had paid in full. (this is were in would start saying a few bad words ) then they tried to get us to do extended warranty. just sell me the car and here is my money and let me leave. i would have left car there for a week so check could clear. i hate car dealerships but i like my new car

Sarah and Zachary helped me out during my car service appointment and they were both kind and helpful throughout my time there. They kept me updated on the progress of the service and was done on time.

Received a recall alert for my new 2021 RAV4 so I took my car in to get it taken care of. A man named Ivan Arceo received my car, as maintenance was gonna take a while I decided to take the shuttle they offer to my house. Ivan never got back to me to pick up the car, he mentioned i could get shuttled back from my house but they never came. By the time I made it back in, no one in the service department was in so I have to go back tomorrow, I just wish they were more attentive to customers

Frank M the Lead Assistant Service Manager of Toyota of San Bernardino was very helpful and polite. He got my vehicle serviced quickly highly recommend to go to him and to Toyota of Sanb Bernardino to get your services done

I will always return to Toyota of San Bernardino because of Todd! He always provides me with amazing customer service and goes above and beyond. Communication throughout the process is always great! Thank you Todd!

Bought my brand new Rav4 with 17 miles on it May 23, 2020. Every encounter or service repairs I have had with them has been outstanding. Will definetly make my next purchase there as well.

Alex was our sales guy and he was very helpful and attentive. He understood our concerns, needs and wants. I’m extremely satisfied with my purchase.

Very good customer service ! Love the waiting room area and all the new stuff available for customers while they wait. Thank you all at Toyota of San Bernardino for always taking good care of our vehicles.

Best customer service! Thank you so much for my new 2022 Toyota Camry se, William is the best on helping me find my vehicle. Couldn’t be any more happy and appreciate it, once again thank you Toyota!

I Went to get car service, I was really Impressed with a young lady Mitchell Camacho, even though she's new, She's on top of everything. I wanted to say Thank you so much 💗. Very friendly customer service. 100% Recommended.

Best dealer ship i have purchased a vechile from everyone is ready to help you with the best deals sales manager made sure i had the best service made purchasing my dream truck a piece of cake. Happy to be part of the toyota fam. To my salesman thank you for being patient with me and going back and forth with my diffent options well taken care of.

The service here is great! If you are coming in ask for Frank or Ivan, they are the best. They are always helpful and they always go out of their way to make you comfortable.

Very welcoming , I enjoyed my experience getting a car here. Alex Torres was very professional and patient, he helped me get my new 2022 Toyota Camry and left pretty happy with the deal I got.

I went to Toyota of San Bernardino and met with Michelle Camacho and she is the best service advisor I could have met. Work was finished in the time promised and she was really helpful.

Everything went smoothly. Will definitely be back for our next car. So far our brand new BZ4X has been fantastic

Everyone was great 👍, William ,Danny and all of the sales team were great they made sure I was taken care of I definitely recommend Toyota of San Bernardino 👍👍and be back to purchase another vehicle here 😊

Top of the line service. Sales person took care of car buying experience from 1 to 10 I give it 10 thank you very much . Till next time I will recommend.

Their fleet sales team sucks. Was there to lease a car and they were so arrogant and unfriendly. Also they didn't even know their own website and offers and kept adding charges to my total.

I needed to get in and out and they got me in and out in a fairly decent time. The gentleman who helped me was excellent. Very professional efficient and courteous. Forgive me for having forgot his name.

Took my Tundra for service, and Michelle took care of me and my vehicle, she has great attitude and customer service. Will definitely come back to her.

Ivan was awesome!! He was friendly and took care of my specific request and made the process extremely pleasant! Will be coming back thank you Ivan!!

Victor was the representative that helped me today and he was very easy going and explained eveything in detail. Everything was great that you Victor.

I was happy because they did my service without appointment thank you and great service the personals are very friendly and professional of course once again thank you so much!!!

I was very pleased with the service i got, from the girl greeting the customers outside for service to the guy who helped me with my service and recall on my truck, very professional....👍👍

It was my first time going to an actually dealership and we were approached by Johnny fregos. Respectful and a awesome guy! He communicated with us and didn’t pressure us to buy at all. The manager as well was a nice person when he talked too us. We then talked to Olga from all state insurance and gave us a great rate, overall satisfied with everything that happens. I highly recommend this place.

They are really professional and helpful. We got the car we want. Very happy!

I would like to thank Sales Person Joel Chavez, Danny & his Team for their excellent assistance in making our purchase smooth and easy for our new 2022 Toyota Hybrid Sienna. I highly recommend this Toyota branch for they have professional and helpful people, also, Manager Eddie for helping us with our loan and getting the lowest possible interest rate. Thank you and may you have a successful year ahead of you!

Came in to service my car and was helped by Josue Lopez. Took excellent care of me and my vehicle during my visit! So refreshing to have someone like him in the service industry who is trustworthy and very helpful as well as professional! Highly recommend coming to see Josue Lopez whenever you are at Toyota of San Bernardino, he is amazing!

The men who helped us were super helpful and friendly. The facility was nice and clean. Brought our little one and loved the fact that they had a nursing room but unfortunately the womens restroom didn’t have a changing baby station. Overall an amazing experience and got to purchase our family car 👍🏽

Best car buying experience I have ever had. Marcos showed my wife every bell and whistle the car had, and even demonstrated them. I will never buy a Toyota from any other dealer. Thank you again for the best experience Marcos!

Great experience! Brianna helped me look at the car I wanted and was very informed about it. She was extremely pleasant. I ended up leaving with what I wanted. Do to her I would recommend this Toyota San Bernardino

I came in for a scheduled service with an early appointment. There was no other cars and mine only needed a basic oil change. I dropped the car off expecting a call once the car was completed. My drop off at 8am was not “ready” until 2pm. The paperwork shows a completion time of 9:30am. I had to reach out and see if the vehicle was ready. I called at 12pm and 1pm only to hear that no one knew the status of the vehicle. I have never had such a poor experience at this dealership. Usually everyone is pleasant and professional, but the lack of communication means I wont return. Only after another attempt did a different person let me know that the vehicle was ready 6 hours after dropoff. I can not imagine paying for such poor service. They have more than they can manage after they moved to the new building. This was my fifth visit and first one receiving such poor customer service.

Frank was very cool nice guy would recommend him to anyone coming to Toyota of San Bernardino service department!

Really good fast and easy service, pulled up and got help from Ivan at San Bernardino toyota. I traveled from Denver to Fontana for the week end and i was worried i wouldnt be able to get a fast service done on my truck. It only took 30 minutes and i was out the door. I will definately be coming back here again. Ivan was really informative and helpful.

I had a couple problems with my Tacoma & was referred to soemy & she made it happen! She helped me through the process of the repair, got me in quick & out always kept me up to date with repair updates definitely will be back & recommend! Thank you soemy 🙏🏻

Buying a car for sure takes time but the Toyota guys made this experience go by so smooth and easy. I definitely recommend this place!

Excellent customer service at San Bernardino Toyota. Joel was very accommodating help us with all our questions help me get the car i wanted at a great price would recommend.

The service department did a very good job but the sales side is at a stand still due to low inventory... they had zero toyota trucks when i was their... but they did have a supra

Took my car into service and was immediately greeted by my service advisor. Soemy was amazing from beginning to end. Will definitely recommend this service center and Soemy to my friends and family. Thank you Soemy for making my experience so great!!

Just got my service done by Todd Hansen. Took care of me very well! Great service! Definitely recommend!

TODD HENSEN was wonderful, very patient with customers. A good listener and very experienced. I would recommend him anytime. Thanks TODD I am very satisfied with the service rendered.

Tuan was great, he got me an amazing deal and I couldn't be happier. The whole process was easy and quick. They were very informative and kept me in the loop the entire time. I would highly recommend Toyota of San Bernardino for any car buying needs. Thank you toyota team for the great service.

Marcos went up above and beyond the call of duty to get us into our new 4Runner. Even when the vehicle was not officially in their inventory but was in route to the dealership. He helped us reserve it and tried multiple time to get us the best APR possible. He was on top of his game and continues to reach out to us and see if there is anything he can help us with. I recommended seeing Marcos Alonzo if your in the market for a new Toyota!

Benny Gonzalez provided me with a wonderful service experience! Friendly and easy without any fuss. Really nice to get in and out without any hiccups! Thanks Benny!

I had a great service experience, will was my service advisor. He provided great service and is a hard worker. I love San bernardino Toyota.

I don’t agree my new toyota Tacoma 2021 has to get more than 10,000 miles to get a oil change, if I have almost 2 years.

Very friendly service JR and Tito really worked with us on the financing and made the deal happen!! I highly recommend getting your next vehicle here ⭐️⭐️⭐️⭐️⭐️