Toyota of Bedford Rockside Rd, Bedford

Had such a great experience working with Tom and Mariah. They made this big purchase easy. The vehicle came in 10 days earlier than expected. Highly recommend working with Toyota of Bedford.

My husband and I just love Raven ,the most awesome Salesperson ,at Bedford Toyota. He is so knowledgeable, kind, professional, caring and very patient. He came in on his one day off to sit with us snd explain every detail about our new 2022 Toyota Corolla. He spent 2 hours with us . He is so filled with joy and love and has a passion to be with people and help however he can. He is very charismatic and always smiling. We recommend Raven so highly and we are so grateful to him. Thank you so much Raven ❤️ Linda and Mel Solomon

I don't live close. So I asked the salesman Trey to do a walk around of the car and tell me about any defects. He did that and went a step further and sent more pics to verify the condition of the car. Drove 4 hours and was not disappointed. Car was straight and clean. Had to buy it. Sale went smoothly. Thanks for all your help at Toyota of Bedford.

The sales and finance guys were so friendly and knowledgeable. They understood what I was looking for, and guided me through the search process to help me find the car that was best for me. I got a lease on a 2022 model with upgraded features, for just under what was paying on my old lease. I’m very happy with the sales experience. Taras and Trey were awesome. No pressure, pleasant and professional. I will definitely be a repeat customer.

The process of trading in was smooth and efficient. Tom was very professional and helpful with my questions. My original trade in proposal was honored even though market adjustments would have deemed it as worth a lower price than what was proposed. Can't wait to use my new truck to pull my camper!

Deceitful. We had put a deposit down on a car and when we went to pick it up there were all sorts of extra charges they had not disclosed. One of those were expensive floor mats. We asked if they can take them out because we never agreed to that and didn’t want to pay extra. They said they can’t take them out once they are put in! It’s a mat, not a part but ok. They say you can come for free maintenance as a perk. Drove 20 minutes with my baby in the car to get washer fluid. They said they can’t give me washer fluid (which takes maybe 60 seconds to do) because I wasn’t getting work done on it. Well why would I need work done on a brand new car?! The guy at the service drive up was nice and apologetic but said it was out of his control. Bottom line, Don’t go here. The Toyota in Cleveland heights is much better.

Bedford Toyota is the best overall in sales and service. Tony Berzin, the service manager, is the most competent, nice, honest person I have ever dealt with. His staff is courteous, knowledgeable, and will go the extra mile (no pun intended) to help. They will fix your problem in a timely manner. I highly recommend Bedford Toyota!!

My experience was amazing. The staff was so courteous and helpful. I was nervous about about making a decision but they made the process easy I love my Toyota. Thank you Destiny you were great .

A huge thanks to Hazel for getting into a brand new corolla! Honestly went into it thinking I would have to wait for a car due to the current market but they were able to work with me to get me into the car I wanted on the same day. Brand new 22 corolla! The car is amazing and so was hazel for working with me to get me into the car at the best value! You've made me a new Toyota customer and I'm proud of the car that I got!

I had a great experience with Mark, he kept me informed on any new updates that came in regarding my car and my car actually came in earlier than expected. The whole process was quick and efficient, probably the best car buying experience I’ve had. Highly recommend!

Under any circumstances do not trust these people.Make sure you check every single paper you sign. My husband and I were referred to this dealership by our friend. My husband told sales person over and over again do not apply all those extra charges , she said no problem everything is good.We sign papers and only at home realized that payments are too high. Be careful they will jack up the price of the vehicle even if you have agreed with them on the original price they will cheat you.

I don't normally do reviews because I believe that people are entitled to do whatever they desire but its a must that i leave a public review for this place. If I could give this place 0 star that would have been it. My birthday was right around the corner and I decided to treat myself by upgrading my vehicle so i went to this dealership. The plan was to trade in my current vehicle which I didn't know had a reported structural damage. I own this vehicle for 3+ years and not once did I have a problem with my vehicle. At the time, the car was dirty from the snow falls and salt. But in really good condition because I care it. Fast forwarding to paperwork, sales consultant Tarras and his manager offered to pay me $500 for my 2016 vehicle with 54500 mil. on it. They did not do a full inspection of the vehicle. They printed the carfax report and snapped a few pics mo test drive. Also, the salesperson went further to downgrade the dealership where I had purchase the vehicle 3 years ago. That's was one big turn off for me. Never try to stop someone else's business by painting a bad picture of them. My family and I left their building. We went to 2 other dealerships that offered very close to what I was asking for my vehicle ($15000 and $18000). They test drove the vehicle, took pics and looked at the carfax report. The next morning I went into office and I was sharing my experience because 2 of my coworkers recommended this place. They told me i didn't hear well. The salesperson had the guts to send me a video in my email with the same foolishness. So I called him. During the phone conversation, he went further to say that a $1000 was the most I would get for the vehicle and they wouldn't have any use for my vehicle because they can't sell it back and it would be sent to auction. So, I let him know that I was treated unfairly and they stereotyped me! Cars with reported accident still get sold for decent amount of money!

Shout-out to Taras for being easy to work with. Hit him up for your sales needs. Truck came in early, paid MSRP as previously agreed upon.

I chose this dealership after having terrible communication with all other nearby Toyota dealerships (I'm not going to name them, but by a quick Google search you can see which ones). This dealership was very honest and cared for what I wanted in a car. I didn't feel as if I was being upselled either. I even received my new car before the initial approximate date! Thank you to my saleman, Trey, and this dealership!!

Treyvon and the crew were friendly, helpful and courteous. They wen to great lengths to get me set up with a new vehicle in a pretty seamless way. I highly recommend them!

Very good customer experience with Daniel Mansour and the team at Toyota of Bedford. No surprises- original deal terms unchanged. Straightforward process. Thank you for the pleasant transaction.

After being a loyal 20+ year customer, they found it their duty to add $5,000 to my new vehicle purchase as a Market adjustment after they said repeatedly their dealership would never do that. I only found that out when I was sitting down with paperwork. Not only did they lose my sale but also my gf’s new Corolla.

Hazel Rees was THE salesperson for us. Bedford Toyota worked to retain me as a customer. Their final price and efforts to help are appreciated.

Trey was more than great! From day 1, he kept me updated on the process. Surprised me when he called saying my new car-RAV4 SE hybrid is “arriving tomorrow”! Pick up process was easy and relatively painless!

Edit 6/15/22: Despite paying an extra $65 for the dealership to swap plates/register my new 4Runner the dealership is refusing to send me registration THAT I PAID FOR. It has been 2 months, they have not only disrespected and been extremely rude to me on the phone (specifically Alex in finance) but also lied to me and said “I’ll call you back”, “We’ll ship it out to you”, or “Your bank has it” (They do not). At this point Alex won’t answer my calls to his office and I haven’t heard anything back despite leaving several voicemails. Every time I ask for a GM he is conveniently gone. I will never buy from this dealership or use their services again if they cannot be bothered to send me registration that I paid extra for. Essentially Toyota of Bedford does not care about you once they get your money. If you buy from here just go to the DMV to register your new car, now I’ll have to pay $35+ to get a copy of a document that I already paid for. I hope saving the $1 on postage is worth losing $50k+ from me every few years between services and new cars! Thank you for the after-purchase service of a shady used car lot! Original Review 4/11/22: Went in on Saturday to take a look at the 4Runners Toyota of Bedford had in stock; with the shortage of chips I was expecting to be looking for the perfect one for a while. But to my pleasant surprise they had exactly what I was looking for (Black '22 SR5 Premium). After the test drive the negotiation process went well and with the shortage of cars we ended a reasonable price. My salesperson, Will was very sociable, attentive, and great to work with. I have already recieved two follow-up calls since buying the car 5 days ago ensuring I am happy with my purchase and everything is running well. A great experience at a great dealership!

I purchased a new 2022 Camry hybrid here. I had a great salesman that helped me find what I want, even in this insane market. Great experience here, would recommend.

If you want to pay 31k for a 21k car this is the place to go. Edit: I talked with the manager over the phone after I initially left a review, they told me to set up a time to come in and talk about the pricing of the vehicle I sent them multiple emails and never received a email or phone call back. This appears to be the only way I can get in contact with any kind of management there so we'll see what happens from here.

I ordered a 2022 TRD PRO 4Runner. It was delivered exactly as ordered. Hazel was awesome! Kept me updated through the process and stayed on top of things.

Ask for Mike Hakim ALWAYS cuz he is AWESOME!!!! He did everything he could to help my approval process and negotiations.. Cuz my credit suuuuuuckkkks AMAZING SALES REP!!! I left with a real nice SUV i am so glad i came here today!!! God bless him!!! Thanks Hakim!!!!!!!!

Trey and everyone there were very helpful. Scott Richardson was able to quickly save us ins money. Definitely going back for next vehicle

Toyota of Bedford was very accommodating in purchasing my new 2022 Toyota Tundra. I would recommend Toyota of Bedford for all your vehicle needs.

Excellent same day service. Helped by Matt and Tom today at Service. My car is close to 200,000 miles so I might be selling soon. Needed to get a diagnosis which I had done while I waited. Never fun spending money on car issues, but at least they were professional and fast. Nice amenities, clean bathrooms, nice waiting room with areas to work while you wait.

Great experience from start to finish- everyone we worked with was great, especially Destiny, our saleswoman. Highly recommend

Thank you for the quick and pleasant service we had a great experience and are very happy with our new car!

I went to about 6 other dealerships before Toyota of Bedford. Having no established credit no banks wanted to work with me. The sales rep and the manager went above and beyond and were determined to have me walk out with a car the same day. They found me a financer that no one else were able to find. If not for their hard work dedication and commitment to the establishment they work for it would have not been possible. I believe in long term over short term gains and the way they took care of me there they 100% found themselves a long term customer. Customer service was probably the best I've ever seen out of any company I've given business to. Thank you!

Outstanding customer service provided in the Service Department by Gregg Maddox. While being 1100 mikes from home with an issue on my 2015 Tundra, Gregg and the service team diagnosed and solved the issue within 24 hours. Communication was outstanding and exceeded my expectations and needs! Highly recommend the team at Bedford Toyota!

My husband C.H. and I came in to Bedford Toyota today looking for a new Tacoma, we were warmly met outside by Hazel the sales associate that helped us from start to finish. My spouse and I are fairly straightforward people sometimes and can be off putting to some, but Hazel didn’t flinch. She was delightfully helpful, and easy to communicate with regarding what we were looking for. I appreciate the time she took to point out the updated features on the 2022 Tacoma and how to sync my phone to the vehicle. The process was painless, quick & simple. We are repeat customers at this dealership for vehicles and service. We are thrilled to have another new truck!!

Need better communication. I got new tires, was told the new ones would be put in the front and the old ones rotated to the back, was told again by a separate employee that this is best for tire longevity and best practice. Well it didn't happen. The new tires were put on the back. Was given a flimsy excuse that if the tires had about the same amount of tread it would be fine. Previous service was in July so I highly doubt after a few multi day trips and daily use that the tread is the same. 5k miles different but this was ignored. Was told I could bring it back in to have it fixed. A very big inconvenience on something that was already decided and planned but not executed.. and the cherry on top apparently this Toyota service doesn't have a working air machine because all of my tires have different pressures, ranging from 26psi to 39.. I don't think this is the recommended range, I feel it was over looked or just laziness. Either way it doesn't foster trust for any future service and I absolutely will not be returning to this place. $315 dollars per tire one would think they could make sure they were air up properly.

My experience at Toyota of Bedford was great! Destiny was a great salesperson. Kept us informed on the progress of our new car order all the way through. Would highly recommend her to anyone.

You have to come see Dave at Toyota of Bedford he is Great at what he do. He strives on giving world class service. They got me in and out in no time. The process was easy and simple for me. Come see for yourself go see Dave Manning!!!

Gerald Gregory was a pleasure to deal with. Very professional, helpful, courteous, and knowledgeable. I highly recommend him as a salesperson at Toyota of Bedford. Jim Gatt

Trey was absolutely wonderful and went above and beyond to help me buy my new rav4! I have never had to buy a car from a dealership and Trey made it so easy and went above and beyond to help me get to a payment that is comfortable for me!!

Toyota of Bedford was awesome. Adam Grossmyer and Hazel Rees were so helpful, informative, thorough and HONEST! They treated me like family, seriously! They walked me through each step along the way and answered all my questions. They both have bent over backwards to help me buy my Highlander! Alexander was very reassuring and informative as well. He answered all my questions. I definitely know I have a great supportive team for my future car needs!

Great service. Always friendly and very efficient with the maintenance on my car. This is my third car from here. Give them a try, they are wonderful!

Quick efficient and professional that describes my experience today when I bought out my lease. Hazel my sales person had all my paperwork prepared so I was in and out in record time.

Everyone was very nice and helpful. They really worked to make me happy. Especially Dave Manning and Alex Yearout. I would definitely recommend to others.

Excellent service, best dealership I’ve ever had the pleasure of doing business with. My sales person Hazel is a pleasure to do business with, doesn’t miss a beat,

Eric is a super nice guy. Helped me a lot since I’m not so good at English right now. Everyone is great here.

Leased my 2nd car from Dave at Toyota. I highly recommend him! He listens, he explores all options, he’s patient, and won’t let you leave empty handed. I am Thankful for my car and for the service I received at Bedford Toyota.

I’ve been a costumer at this dealership for years since 2013. I’ve purchased 3 Toyota Tundras & 2 of them was from Toyota of Bedford. They always gave me great service & made me feel like family during my visit. I even purchased my son’s first car from Toyota of Bedford & he was super excited & received same treatment. Like to give a special thanks to all the employees there especially for my guy Greg Maddox in service department. He’s a great guy & he always takes care of me!!! Appreciate you guy! You guys are AWESOME!

Michael Hakim was great to deal with. Came in to test drive some tacomas before my kia lease ended. Very friendly and passionate. Got me into a great deal with a brand new Tacoma TRD Sprort and out of my Kia! Couldn't be happier.

.Pleasant staff and sales agent mike hakim. Works for you to get the best deal. Didn't like the long process to get the car. Spent over 4 hours of my day. Didn't like feeling pressured on after market products I didn't want. Just went with it so I get it done and over. EDIT. I discovered after I brought the car home that I am paying for a new Hybrid LE that doesn't half half of the features by 2018 Hybrid LE had and I am paying more. Why would you classify a car an LE when no two are the same? Also The sale manager called me twice. I called and left a message three times and he never called me back. I don't like that I was not advised I could buy my old 2018 through my bank. Should not the sales team give their customer great customer service by providing them with all the information they need to make a wise choice. Not happy - buyer remorse.

Mike Van took care of me like I was family. He was very knowledgeable and friendly. Tony serviced my car like it was his own. I highly recommend them.

Jake Hite was very helpful through the whole process of getting the car and the trim package that I wanted.

Mike was my service advisor and he was extremely polite and explained any questions that I had very well. This was my second trip to this dealership and everyone there has been so great!

Mitch was a great salesman. He was helpful and a nice guy. Ray the manager was also very helpful. Great experience.

If anyone is looking for a Toyota vehicle, I would recommend coming here. If you do decide to come here, I recommend asking for David Manning to assist you. I can tell he is a hard worker and he was extremely patient with us. He was very soft-spoken and very calm throughout the whole process. Although we gave him a bit of a difficult time, I could tell he was trying his best to help us out. He was very supportive throughout and happy for me when I finally got the car, so I really appreciate him.

Great experience with purchase of new Rav 4. Destiny and entire team were easy to work with, secured a better rate then expected and communicated great.

Gerald Gregory is the best! His follow through is what I appreciated the most. He got exactly what I wanted for much less then other local dealers selling the same model. I’ve already sent one of my employees to him and he is currently tracking down a car for my mother in law, thanks Gerald!

Alex did a great job I highly recommend him and he speaks Spanish too

Great place and good people. Decided to purchase a 2021 Toyota Camry XSE factory build. The best part of the experience is the simple fact that Toyota of Bedford does not try to sell you unnecessary fees and warranties. They are to the point and I like that. Definitely would recommend them to everyone.

Just purchased my first Toyota!!!! Drove to Bedford from Lorain County to check out and test drive a 4 Runner I came across online. Brandon was the most knowledgeable, helpful, professional, personable Sales Manager. He set me up with Destiny who was attentive and considerate. She treated me like an actual customer and was focused on honest Customer Service!!! The finance team scored me a deal I couldn’t walk away from!!! Signing was painless and fun! The whole team was Top Notch!! I’ve never left a dealership feeling rewarded! Thank you Bedford Toyota!!!! THE BEST!

The sales person I first had contact was able to immediately tell me how many vehicles were in the area that I was interested in. The sales manager quickly followed up to make a sale happen by negotiating with the other dealership that had the car I wanted. Within 3 days off the initial contact, I had my car. When I went to pick up the car, a knowledgeable sales consultant made the experience informative and enjoyable. A few days after the purchase, the sales consultant called to make sure everything meet my expectations.

I got my first car from them and it was an decent experience as they make sure they get you what you need and everyone is nice for the most part.However, I went to get my car maintenance and just so happen to meet Raven because I had some questions and I knew I wanted a different car without the hassle, jerk around or disappointment and Raven made it happen…he was patient, attentive, honest, funny and personable and down to earth. Above and beyond..his service and making sure I was happy and knew how to work the features in my car, down to making sure it was detailed and cleaned properly. I can brag all day I would recommend him when going to this location and ask for him…I Promise you won’t regret it!!!

Yes it was a very good experience at Toyota Bedford on this past Monday the service including the young salesman Jake as well as Mike and the financial young man was quite satisfying!!! It made the complete time there very gratifying!! Oh and may I not forget Von the insurance lady who was very knowledgeable!!! Yes I can say all was well!!! Thanks to all of you!!!!

I had a great experience with Taras and the team at Toyota of Bedford. He was helpful throughout the entire process of reserving the vehicle, keeping me updated on when the vehicle is coming in, and going over in full detail of what is included with the car. Highly recommend Taras and the rest of the team here!! It was worth driving all the way from Philadelphia to make this purchase!

Mark made buying my new car so quick and painless!

Both my salesman Tom and Mike his manager were very helpful, professional and polite. Every question was answered thoroughly. Tom kept in touch with me and took some pictures for me as I was coming from a different state. The car was exactly as described and there were no surprises. The Sales contract and financing explanations were clear and concise and the loan closing and signature process with the financing officer (sorry, I do not recall her name) was very smooth and efficient. I happily drove out of the lot with a full tank of gas and pleasant memories of my purchase experience. Jack Edling

I had a great experience purchasing my car at Toyota of Bedford. JC Bittence is one of the best salesman I’ve ever had the pleasure of working with. He was very knowledgeable, friendly, and down to earth. I would and HAVE recommended him and the rest of the employees at Toyota of Bedford to anyone in the market for a car.

Dave is the best Sales Person I’ve ever did business with. He is very patient and goes through the process smooth. He focused his attention on my needs and what I didn’t understand. If your are looking for a vehicle new or used go to Toyota of Bedford they have the biggest inventory I’ve ever seen stop in and ask for Dave.

Amazing, extraordinary and remarkable service from Destiny!!! She was a very big help and really made me feel happy, excited and comfortable during the whole entire process. Will definitely be recommending this dealership to others and mentioning her name. I left feeling happy with no stress at all. Destiny is great!!!

The team at Toyota of Bedford made us feel like we were family. They welcomed us with open arms and helped us walk through the process of buying our first new vehicle. We were never pressured into having to buy or buying something we didn’t want. They were very patient with us. Overall it was a wonderful experience and we are enjoying our brand new Toyota Highlander. This vehicle will safely transport our precious cargo Emmy our 1 year old daughter. Thank you Adam G. and the Toyota of Bedford team for staying after closing hours to finish our transaction. I highly recommend purchasing a vehicle from them

Mitch and Alex V are the best sales profesionals ever! Go see.them if you need a car. Hablan español!

Love my new 2021 Toyota Rav 4 LE. Had a great shopping experience thanks especially to Tom in sales and Alexander in finance. Will definitely do repeat business with this dealership. Highly recommend this dealership to everyone.

"Thank You" Toyota of Bedford for a great experience when I bought my pre owned vehicle. Robert Pollard was very knowledgeable and assisted me in every step of the process. I really appreciated his great customer service and I look forward to working with him in the future again.

My experience was great Will Davis returned my call asap , got me test driving, and went the extra mile for me

Tara’s was of great help, we are sooo happy with our purchase.

Mark is a nice guy who helped me with the all stuff I asked for … nice to do business with them

Great experience! Everyone was very friendly and Gerald was great! It was a week between when I first went the dealership and back to buy, and he kept in touch without being pushy and annoying. I plan on driving this car for several years, so I won’t be back anytime soon, but definitely recommend them for anyone in the market.

Mike was awesome and made me feel at home I recommend getting him.

Had a stellar experience here at Toyota of Bedford. Jamar was attentive to our needs and very knowledgeable about the Toyota products. The vehicle we selected was high quality. Adam the sales manager and Jamar made the no haggling purchase timely and affordable. We were out in no time and very satisfied. Appreciated how valued we felt as customers and would highly recommend this dealership if you are looking for a terrific product and excellent world class vehicle purchasing experience!

Gerald was very nice and helpful in getting me a car. The used car was reasonably priced, decent milage and no damage. The dealership was helpful in ensuring I could pay for the car and insuring the car.

My husband and I had a very pleasant and efficient experience. Alex was awesome to work with.

Toyota of Bedford is a great dealership. From the moment I stepped through the doors, the atmosphere was Inviting, friendly and calm. The staff worked together cohesively as a Team to meet my needs. Bravo to Hazel Rees, Internet Manager, who went over and above to answer questions, coordinate efforts and ultimately Lease me my beautiful, Red 2021 RAV4. Her professional, salesmanship along with her colleagues made all the difference. I highly recommend Toyota of Bedford!

Purchased a Fiat 500 from this dealership and am extremely happy that I did. Tom was our salesman and went completely out of his way to make sure that my boyfriend and I were able to purchase the vehicle. He was there every step of the way, answered all of our questions, and was honest, had a great sense of humor and was easy to get along with. We've only had the car a week now but thus far everything is going well and we couldn't be happier with our purchase or in dealing with their helpful staff.

Destiny did a great job and would definitely recommend! Great prices and customer service!

I originally gave 5 stars because when I finally got the used Toyota van for the price I wanted to pay, the sales manager asked for the 5 star review and had me do it right there in front of him. I had all kinds of documentation of other Toyota vans that were the same year, make and model with similar mileage and options from other dealers. All of them certified used vehicals. I even had a copy of the exact vehical from their site showing it at a lower price than what they wanted to sell it to me for, saying that it was a misprint, and should not have been advertised for that price. When it came to the trade-in vehical, I again had documentation showing trade-in value for the vehical in that condition, and they didn't want to give me anything closs to that. If it weren't for the fact that we wanted to get from the closest Toyota dealee, I would have left. We should have been in and out in no time, but 6 hours later we finally got the vehical close to the price we wanted and got blue book trade-in price for our trade in. If they would have said, yes all your documentation looks correct, it would have taken no time. There was so much money lost for them because of the time our sales guy took with us and the manager also, not to mention mine and my wifes time and aggravation. This was a terrible experience for us.

Dealership went above and beyond to meet expectations. Acquired car I wanted in just few days. Can do philosophy made the sale and got me the car I had been looking everywhere for. Highly recommend.

I've bought and had 3 cars serviced at this dealership. Great service and sales departments! Staff is knowledgeable and great with communication updates whether you're ordering a car or having routine maintenance. Highly recommend!

Great experience buying a new 4Runner from Bedford Toyota! Easy process, quick service, and the showroom was spotless. My salesman Trey knew the vehicle features top to bottom and helped me easily decide the features I’d definitely want. He also handled all the paperwork so I pretty much just had to walk in, sign a few docs, then drive off in the new vehicle. I’ll definitely be back.

Toyota of Bedford has been great to work with. They are super friendly and courteous, and really go out of the way for the customer. They were able to get me exactly what I wanted in a new Highlander and very helpful throughout the whole process!

From the moment we walked into the lot we were taking good care of by Mike Hakim from Bedford Toyota. He was very helpful and answered all of our questions. We did have to wait for my daughter’s car to come in however Mike kept in touch with us and let us know what was going on the whole time & told us immediately when the car was ready to pick up. He also took special care of my daughter and explained everything since this was her 1st car. I would definitely go back there and use Mike Hakim he is very personable and knows what he is doing. Great job!

Buying a vehicle at Toyota of Bedford was a great experience. Destiny was an awesome sales person. Everything was professional and such an easy process. We came in from a terrible experience at a different dealer and within minutes of arriving here we were impressed. Will come back for future purchases.

Mark is amazing, the sales team made the experience easy. I was very impressed by mark with the personalized video of the car. Everyone was great, If I lived near by I would absolutely service the vehicle there. Great job.

Shout out to Alex Y & Mike for being very helpful and knowledgeable with the cars. They were super nice and didn’t rush anything made me feel great to come to their Dealership. Definitely will recommend them too !! 10/10 service !

Mark Faddoul was a great help in assisting me in making this purchase. The process was smooth and most importantly there were no gimmicks involved. Mark was upfront with all the details and was a pleasure to work with. He answered all my questions thoroughly and I truly feel gave me the best deal he could. I’d definitely recommend this dealership, and especially Mark as your sales associate! I was also happy with the time spent with me by there finance department, Mariah, as she was very informative in explaining all of the documentation. It truly was a great experience!!!

I don't ever write reviews unless something really went wrong... and I'm not writing this for myself, but for my mom. I'm extremely disappointed in the actions taken by the car salesman Tom. He was supposed to have a car ready for my mom, deposit already made and then sold the car. she had noted that she will be out of town and unable to be reach out as she came to visit me in Hawaii. Mentioned this and that they will arrive 2 weeks later with special ordered car, tinted windows etc. Tom- "Yeah no problem the car will be here waiting for you" 1+ weeks later in Hawaii Tom -"Yeah i tried reaching you I wasn't sure if you were still interested in the car" (previously mentioned that she cannot be reached in this time period and deposit was already made) it had arrived and sold it to another customer." He does not keep his word, Do NOT go to him acted very unprofessional in this way, was more interested in making a quick sell and obviously commission based versus actually standing by to an agreement already made, signed , and with a deposit.

From start to finish, the experience at this dealership is the positive exception to the norm. No gimmicky hidden fees, transparent service (Mark Faddoul is excellent!) without the usual sales-ey pressure tactics, and a great financing rate. Buying a vehicle these days is hard and inventory is nearly impossible to come by but Mark and his team made sure to be honest about their options, work to find a solution if there was one, and remained respectful in event we weren’t able to find a fit at the time. We ultimately did find a lucky vehicle, but even if it wasn’t available I would have gladly ended my search for a dealership/vehicle and waited until one arrived that was what I was seeking. Thanks to the entire team and I happily refer anyone looking for a great experience to stop in and visit.

Eric was awesome!! He was extremely helpful, was not pushy, and answered all our questions and made a stressful situation calming. We would highly recommend Toyota of Bedford and if you go, you have to ask for Eric! We even named the car Eric!

Mark found a Tacoma access cab when no other dealers in the Cleveland area could. He arranged it to be transported here. I really appreciate his effort. Gerald assisted with the sale d/t Mark was out of town and rather than making me wait, Gerald completed the sale.

I had the best people there to help guide me. I really loved how attentive both of my sales people were. A huge special shout out to Hazel Rees and Robert Pollard for their help.

the sales person and the rest of the crew at Toyota of Bedford were excellent, from the start to the finishing touch for my shopping Camry. great job & thanks you all. Tim

My car salesman, Tom Cargill, was so pleasant, professional and patient. He answered all my questions and made sure I was well taken care of. Would recommend him highly to family and friends!

Mike Vann was the tech specialist who handled my recent maintenance check-up. He did a great job explaining what was being done, was a pleasure to talk to and got my car done in no time flat. Very pleased with the whole experience!! Hope he handles my next visit!!

My family has been searching for a hybrid SUV from Toyota for months- all across the country. This dealership promised that they had a Venza for sale on Saturday. We live in Michigan, and it is a 3.5 hour drive to Cleveland. We emailed and called, and we got a gentleman to agree that the car was available and that he would "pull the keys" awaiting our arrival. We were already in transit, so we told him we would be there in an hour and a half, and so we were excited to arrive to buy our new car. When we arrived, they told us that they had sold it already. We did have a missed phone call 15 minutes prior to arrival to tell us it sold- but they knew we were coming long distance. I don't know what "pull the keys" means nowadays, but a year ago, it meant that they were holding it for the customer. Instead we spent 7 hours on the road for nothing. This is the worst kind of customer service- the kind that takes advantage of a market without regard for the customer. We will never consider buying from them again. Toyota Corporate will be hearing from us. This is bad business.

Everyone was kind & friendly. Raven Wilkes was an honest young man & very considerate. Mariah has such a bubbly personality. I had nothing but good vibes from the team. Toyota employees rock!!!

I’ve been around cars my whole life. Do not go to these clowns. They will waste your time. There are plenty of Toyota dealers around. Nothing these people tell you has a shred of truth. Unfortunately zero stars is not an option.

I went to look at a particular rav4 at Toyota of Bedford. I was greeted by Raven from sales and he helped me make my decision. He guided me to a cheaper vehicle, a Toyota Venza, that better suited my needs without being pushy or naggy. I got the impression that he just wanted to find the right vehicle for me. The car buying experience is stressful by itself I’m glad I had a sales person that had calm and confidence and was on my side. Thanks to Raven and the TOB finance staff that got me into the right vehicle.

Everybody was nice enough, especially Raven. Wanted to order a Rav4 Prime, was told I could do so at MSRP. When I arrived, I was told non-negotiable, I had to agree to 10,000 dollars of assorted accessories (above the top trim XSE, mind you). Drove 20 minutes down the road to Metro toyota, no gimmicks, was ordered in 15 minutes. Won't be back.

Hazel helped me so much! The entire Toyota Bedford staff was wonderful to work with. So happy with my brand new rav-4!

Worst service ever! Last winter we traded in a Nissan 2011 Maxima and bought a used 2014 Toyota RAV4. They still asked for $22,000. Then the used Toyota RAV4 2014 worths about only $17,000 on the market. This means we gave our Nissan 2011 Maxima to them for free and paid them about $5,000 more for just giving them our car. We trusted the brand of Toyota and paid that $22,000 and also bought a $2,000 so-called “warranty”, which turned out actually doesn’t cover anything. We used the car for just 3 months, and now it’s almost summer and the ac doesn’t work at all. And we went back to let them have a look and they charge us $250 for just a 5-minute diagnosis. This dealer is ruining the brand of Toyota.

I highly recommend toyota in Bedford Very good service, they look for the best options for us. My wife and I like Our salesperson Destiny Tillison very good service on her side thank you so much Destiny you made her dream come true by helping her get the 2022 camry

Im a first time car buyer! Went in not knowing much and Taras was very helpful and honest. He helped me get what I needed and was very on it! I would definitely recommend seeing Taras for your next car purchase!

Destiny was amazing and fought tooth and nail to make sure we got the car we wanted! 10/10 experience. I would recommend steering clear of the floor manager (Robert?), however, if possible. The difference between their attitudes was night and day. Destiny would keep telling us "I'll make it happen," while the floor manager told us to just pick a different car rather than trying to work with us. Ask for Destiny and don't talk to anyone else. If it weren't for her positive, can-do and candid demeanor, we would have walked away from this beauty.

From sales to finance/closing our experience was a breeze. Everyone who helped us through the process were informative, kind, and easy to work with.

Unprofessional sales representative judge u by how u look. Ended up buying 4runner from Kent. Bcz they don't judge book by it's cover. They need to work on customer service.

Jake and Gregory were super helpful and patient to my sister and I as we navigated the car purchasing process! Thanks so much!

The check-in process was clunky; so an area of opportunity there. The service was simply a routine 5k maintenance, so there weren't any decisions or recommendations per se. But the service person was very friendly, and the service itself was completed in a timely manner. The waiting area is very clean with plenty of space to sit at tables and do personal work while you wait - - the network connection is very good. As I had a good purchase experience here as well, I will continue to come back.

I would really like to thank you Mitch Sanchez of Toyota of Bedford for helping me with my new vehicle. He made the whole process easy and smooth through out. He provided me with regular updates and kept me informed on the status of the vehicle. I would highly recommend Mitch Sanchez from sales if you plan to buy a Toyota from this place.

Tom Cargill was absolutely amazing he was very transparent with me and I appreciate that. Mike the finance guy I believe was also really great he truly made the stressful part a fun part and I’m glad he was able to work with me and especially my mother (insider) thank you Toyota of Bedford for changing my stigma was car dealerships!

Toyota of Bedford was great to work with and loved my experience with our sales rep Raven! My only negative issue was the agreement on the price in July and then Toyota (parent and finance company) not honoring that price because they couldn’t deliver the car until 3 months later. Their delivery delays has nothing to do with the price we agreed to when I signed the agreement and gave them a large down payment.

I had a great buying and trade in experience with Destiny and the whole Toyota of Bedford staff. Destiny was knowledgeable, efficient, responsive. With supply chain issues, it took longer than expected but she was transparent and honest with me which I appreciated. This is my second vehicle from TOB and I plan to be back again when it’s time for an upgrade.

My problem wasn’t the long wait (1hr and 45 min) for an oil change. I understand short staff these days. My problem was multi inspection and stated my battery was bad and wanted me to spend money on a new battery. Remind you I just purchase this new 5 year battery last year. Toyota never tested the battery before they told me it was bad! I took my car to the place I bought the battery and they put it on the machine and I received the receipt that the battery was good! Shame on you Toyota! I haven’t been here for some years. The service I received is not like the services I use to get at Bedford Toyota. The quality of work is not worth what you pay for!! I will be driving further to get better service at another Toyota!

Trey and mike were absolutely amazing! Got us into our dream car and made all the paperwork and every thing super easy!

Went in for my Toyota Care Maintenance service. The staff were super friendly, facility was clean and the service was quick! Mr. Van was great to work with, super friendly! Will be coming back for my service here.

Needed a reliable car at a price I could afford and was in a hurry. After several time wasting stops at other dealers was finally listened to and the car I needed was waiting when I arrived. Less than an hour later it was mine. Great staff, great car. Thanks

Great people to work with. Very fast and efficient. Mike Hakim is very fast never flew through paperwork the way I did with him.

The sales team was far more professional and helpful than many dealerships I've experienced. Hazel was my sales member and she was an absolute pleasure to work with. Very patient and accommodating! The negotiation process was quick, concise, and simple. Very pleased with my experience.

Buying a car = high stress! Buying a car at Toyota of Bedford = happy customer. Drove in with my 12yo Toyota at 2pm; drove out in my 2022 Toyota at 6pm. Love my new Toyota. Thx to Gerald Robert and Mariah!

Our salesman was Thomas Cargill took the time to give us outstanding service! We will go back and ask for him again.

I had the best experience buying and trading in my car at Toyota of Bedford. Mike and Hazel helped us and were so friendly, helpful, and efficient. Robert, their manager, was so great too! I’ve never experienced such an smooth day buying and trading in a car before coming here. Thank you guys for all your help! Great people, great experience, I couldn’t recommend this place enough!

(NOTE, my review is based on their USED cars not their NEW cars). Let me begin with my experience over the past 6 Months; In May I come to Toyota, looking to get a Camry. Finance company wants to overcharge me for the Camry, so Toyota was able to put me in a Dodge Charger R/T AWD for practically the same price..great Right? Nope 4 months later I noticed a squeak/pop noise. Brought it back to them to have it diagnosed. They say it's a control arm, and should be covered under the warranty they sold me. Said it would take a few days for the part to get there and they'll repair it. TWO WEEKS LATER, after no follow up call or anything, I come into the shop to find out what's taking so long, apparently the FRAME WAS BENT FROM THE PREVIOUS OWNER. Major issue Right? Should be been reported and disclosed prior to being sold.. but I digress... They tell me to wait until the used car manager Jeff comes back from vacation or whatever, okay sure(as if I have a choice). He comes back, I speak with him, then they use a "stalling tactic" by claiming he was waiting for the GM and the area VP to figure out a solution to this issue(red flag). Next they come with a p**s poor offer of 1000 dollars to keep the car or they'll try to put me into another car off their lot(again, as if that's much of a choice). So then I look on their website and try to find a comparable car or a car i like. I test drive a few and finally select a Chevy impala LTz. Great car Right? Again, NOPE, I literally still have the 45 day tags on the car and I discover the right rear wheel has a crack in the rim, which was welded(pretty terribly if I might add), which caused a slow leak in the wheel. Again, something that Should be been disclosed and corrected before being sold Right? When I put air in it just to get home from work, a notification came on in the gauge cluster saying, " ENGINE POWER REDUCED, SERVICE STABILITRAC". SO not only was the rim cracked, now there was another issue. After having it diagnosed by a Chevy dealership(Tim Lally, who has treated me with much more respect and have given me much better service if I might add) it turns out, that the High Pressure Fuel Pump went bad... Long story short, this company is more concerned about their bottom line then actually ensuring they have satisfied customers. DON'T believe me? Check their complaints on the Ohio attorney General website, or call a few consumer protection lawyers and you'll find out that this isn't an uncommon occurrence with them. Their used car manager Jeff was unbelievable in the situation, he STRONGLY urged me to drive the Dodge Charger off the lot several different times, and even wanted to take their loaner car away from me(a corolla), I seriously doubt he would have treated his own family like that and probably wouldn't even allow his loved one to drive a car with an unrepairable bent frame, but again I digress. Pretty depressing experience And remember, I'm leaving out a lot of different things regarding how I was treated just to save space in this review. JUST DON'T BUY A USED CAR FROM HERE, unless of course you are either a mechanic yourself, or you have 1000$ to pay a mechinc to do a full inspection of every aspect of the vehicle before purchase. In 6 months; - My credit was ran over 30-40 times - I payed two $1000 down payments - Payed over 600 in diagnostics - Had to drive a loaner car for about a month Problems with the 2 cars they sold me($20k cars); - Bent frame(dodge charger) - Cabin Air filter(Dodge charger) - Door acuatuater for air conditioner(dodge charger) - Plugged Tire(Dodge Charger) - Wheel alignment(Dodge Charger) - Cracked Rim(Chevy Impala) - High Pressure Fuel Pump(Chevy Impala) - Cabin Air filter(Chevy Impala) - Engine Air filter(Chevy Impala) - Various Scratches(Chevy Impala) Mind you none of these issues were caused by me.

My family and I had a wonderful experience @ Toyota of Bedford . The Sales & Leasing Consultant Dave Manning was very professional. He answered all of our questions, went over every detail and feature of the car and made sure we were fully satisfied with the car we were looking to purchase. Their Finance Manager Mariah Slovak was awesome!!!! She helped me get a great deal on my car she was very professional as well... Really Nice! I truly left Toyota feeling good about my car buying experience . My brother brought a car from them many years ago and I decided to go there to buy my daughter her first car it was the best decision I could have ever made. I definitely recommend Toyota of Bedford ⭐️⭐️⭐️⭐️⭐️

Wonderful dealership. Mike who was one of the managers put the deal together so quickly for me. Arranged everything I needed and answered all my questions. He turned the deal over to my salesperson alex and he was super friendly and easy going. Great experience! Would definitely recommend to others. I personally like to get my deals done quick when I know what I want. They delivered on that for me. Thanks Toyota of Bedford! Love my brand new Tundra Platinum!

Every visit here has been awesome, Matt and Michael in service are super personable and look out for their people. And David McCaig in sales was always very helpful too! Highly recommend

I was looking for a car and Toyota of Bedford found the car I was looking for. Destiny arrange for the vehicle to be deliver less than a week. Another dealer took six months and still no vehicle. The staff is friendly, courteous, professional and timely when ordering a vehicle.

From start to finish, it was a very disappointing experience. The customer service was extremely disappointing. My husband drives a Toyota and this is my second. This was our first time dealing with Bedford and it will definitely be the last.

Decent dealers. What you expect of Toyota. But there's hardly any inventory. Sales folks are good but some of them may be more so than others. Change your sales point of contact if you are not getting what you want - enough decent and prompt folks here. We just wished the cars were cleaned before being displayed. Some of the used cars reeked of smoke. Some cars were not in good shape. So buy new, certified, or if you know the cars well.

Great experience at Toyota of Bedford. Alex was very attentive to my family's need.

High $$ as any dealership service department. Have had good and bad experiences here, but never inexpensive! Expect $70 oil and filter and upsells. Check their work carefully as they "forget" to do things you are charged for!

Great experience. Needed license plate reattached. Utilize Toyota of Bedford exclusively for automotive needs. They did not charge me for this service. Way to treat a loyal customer.

I had a wonderful experience at Toyota Bedford . Excellent customer service, knowledgeable, and friendly. Sales Consultant Trey A. is the person to ask for!!!. Thanks Brenda A.

I had a very pleasant experience working with Taras. He helped me and my husband out with reserving the car, keeping us updated, and explaining all the paperwork with the car. I will definitely come back to do business with Taras and the team at Toyota of Bedford!

We have driven 2 different Tahoes for the past 12 years now. We also had a pruis. We were so impressed on how the pruis held up with the salt from the Ohio roads. So when it came time to trade in the current Tahoe we decided to try Toyota. We went to dealership after dealership searching and looking for one. With the current market we couldn't believe how so many Toyota dealerships were selling them ABOVE msrp. I called Bedford Toyota 45 minutes before they closed on a Saturday. Jake picked up the phone I asked him a few questions he told me he would have to check on the answers and would call me right back. He actually did! Which rarely ever happens in the sales industry. We made an appointment to come look at the car I had seen on the internet. We drove an hour there and as we were walking in the dealership the car sold. I was so upset and left telling my husband I will never go back there again. A few days went by and I get a call from Jake he left a vm apologizing for what had happened and he just got word another car EXACTLY like the one I wanted was coming in a week. He wanted me to come see it. I was SHOCKED! Who anymore even cares about making things right and apologizing?NOBODY. I couldn't believe that he did both. We came down a few days later and went over everything. If it wasn't for Jake I would have never gone back. What a pleasant experience buying a car which is normally not a fun task. Thank you so much Jake!

Alex V. worked with me. He showed great customer service while also staying professional. He was transparent with exchanging information of the vehicle I purchased, the process was smooth. I would recommend working with him in the future.

My friend went here to purchase a car today and his sales person was Mitch Sanchez. Worst experience ever. Total waste of his day. After finding the car he liked, he gave an offer and Mitch agreed with it. He even bought the car insurance for it while he was there. While signing paperworks, my friend realized Mitch has changed different papers. First he said that the car didn’t have any accidents but the final papers said it did. Then he put on a different price on the final paperwork and try to scam my friend into signing it. After my friend caught the difference in prices Mitch just crumbled up the papers and was really mean and rude that he got caught. He was there the whole day and didn’t even leave with a car in the end. Super disappointed.

First time buying a new car, of course excitement comes along with it, but so does some stress. It can be overwhelming. The staff at Toyota of Bedford are welcoming and patient. I had the great experience of working with Mark. He was informative, patient, and not at all pushy. I didn't feel rushed into making any decisions, and Mark provided any guidance that was needed throughout the process. If you're looking to join the Toyota club, ask for Mark Faddoul at Toyota of Bedford! I was back and forth between a few different dealerships, the RAV4 really stole my heart. I am so happy with my first big purchase and thankful for all the help I had along the way.

Great, thoughtful service. Kept us informed and updated along the way. Was ready & available to answer any questions. The most excellent service that other businesses should strive to imitate. JC was the best Toyota has to offer. A pleasure to work with him.

Very much enjoyed my car buying experience at Toyota of Bedford. My wife and I were in the market for a used car and they made the process very easy. Very courteous, professional, and fair service; highly recommend.

My sales guy was awesome and the whole Toyota staff is amazing they really work with you. Toyota of Bedford is the place to be.

Had 10:30 appointment for regular service and maintenance, arrived 10 minutes ahead of time. Staff (receptionist and service counter individuals) were not friendly or even seemed to want to be there and to help. 2 hours and 50 minutes later the vehicle was completed for service. To my surprise and below my expectation with Toyota dealerships, Bedford doesn’t even provide a car wash/detail. In two different states and two different Toyota’s this was part of the why bring it back to Toyota. Unimpressed and will drive further to find a better Toyota dealership

I recently bought a 2021 Rav4 LE at this dealership. It was an A+ shopping experience. Tom in sales is top notch, very professional and knowledgeable, pleasant to work with, and got me a great deal. Alexander in finance did a great job explaining the paperwork and the various add-on options available to me. I have no hesitations at all either coming back to this dealership for future business or recommending to others to do their business with this dealership.

Destiny is very good! She helped me out in a very efficient way! Great experience

If you want the run-around and to have your time wasted I wouldn't go anywhere else. Drove up twice to test drive a car they told me was on lot.... twice (it was not). Only to have them sell it out from under me.

Mitch and Ray were a great team that helped me through the whole experience and were very knowledgeable.

I don’t like to leave negative reviews, but this dealership deserves it sadly. Salesperson was friendly (only positive), but at the end of the day, I was disappointed by the lack of honesty and it’s not worth the hassle to go here. I have Costco and these guys still played around w the numbers. Very poor follow up when I had questions. Toyota makes a good car though.

Mike Hakim was a phenomenal help in us getting our new Toyota RAV4! We weren't sure exactly when we would get a new car so we originally went to just browse around. He provided a service and offer we could not refuse! I would recommend Mike to anyone looking to buy a car from here.

I had the best experience here un Toyota if Bedford working with Mitch Sánchez! He is the best at this . My familia has bought 6 cars from him and we will continue todo do business with him! He is fair, profesional and bilingual! If tío looking for a car go see Mitch Sánchez at Toyota of Bedford.

Pleasant experience! Everyone was nice and wore masks. Jake Hite helped me through my decision and he was patient and never pressured me into something I didn’t want.

My family and I went to look at new cars today at Bedford Toyota. We were helped by a young man named Alexander who was absolutely wonderful! I never felt pressure to purchase and I was able to test drive whatever vehicle I chose. We purchased a new (used) Highlander that was in fantastic condition! Another young man named Mike also assisted us... both gentlemen were professional and patient with the process. I would definitely recommend this car dealership! I am very happy with the outcome and my new car!

I will never ever buy another vehicle from Bedford Toyota ever again. I bought a truck and suv there in the last 3 years. I called a couple weeks ago to inquire about a Toyota they had on their site and the salesman said it was sold so he kept my number if one comes in. Today i get a call that the customer backed out and i can have it for msrp. He calls me back 5 minutes later and says they are adding 10,000 to msrp! DO NOT GO HERE!

We had a fantastic experience working with Jamar at Toyota of Bedford. Jamar was very attentive to our family’s needs for a new SUV, and delivered a competitive offer that we were happy to accept. So glad that we could work with this team at Toyota of Bedford again as they have made the car buying experience easy and efficient!

Fantastic dealership! Buy your next car from here, trust this stranger.

Phenomenal staff! We dealt with JC Bittence, Mariah in financing, and Mitch. Mitch sent us a video walk-through of the vehicle beforehand, which - as someone who stresses about dealing with salespeople - helped feel a little more familiar (and therefore confident and comfortable) and less like I was just walking in off the street (which I basically was). Plus it helped me verify that I was interested in the vehicle before driving out to Bedford. JC made lovely, comfortable conversation with us as we waited, answered a million questions, worked to get a payment with which I was comfortable, and made sure to point out all the features and get my phone connected before I drove off the lot. Mariah made the big purchase more comfortable with her infectious, genuine, enthusiasm and did not try to push, or oversell, a bunch of addons. When a miscommunication caused me much anxiety and stress, they made it right quickly, without making me fight about it. I hate making major purchases, but the staff at Toyota of Bedford turned my anxieties into confidence, and excitement. I can't thank them enough!

I came in on a busy Saturday and had numerous sales staff check in on me while I explored some vehicles. When I was ready to talk about a specific vehicle, Taras and Destiny were able to help answer all of my questions. I did a test drive, got my vehicle appraised, and worked out a sale that worked for me. I took delivery of my new car the same day, and couldn’t have been happier with my experience. I felt comfortable throughout the process, and we are loving our new car! I will definitely recommend Toyota of Bedford and Taras & Destiny to anyone looking for a vehicle.

Michael Hakim was very helpful, found me the perfect car and kept me smiling!! :)

Toyota of Bedford was Awesome! Peter was a great salesman, not pushy and did a great job making our car shopping a pleasant experience! All the employees were very friendly and polite. Thanks Toyota for my beautiful new car!

Gave them a deposit for a truck that they assured me had been “secured” for me from another dealer. Got a call 4 days later telling me that they in fact were unable to secure the truck. They claim the other dealer sold it out from under them, which I don’t understand because I had been assured it was secured and had given them money for it. It is dishonest to take deposits from people for cars that are not in your possession. I passed on the opportunity to buy other trucks because I had been assured this one was secured for me. Now I’m back at square one, soon to be without a car, and I need to keep dealing with car dealerships

Mike Hakim was very friendly, and helpful through the buying process. Didn’t create an uncomfortable, high pressure situation, which is always appreciated when buying a car.

I had a great experience buying my first car at Toyota of Bedford. Gerold Gregory was great to deal with. Although we were difficult he was very patient and kind! I highly recommend Toyota of Bedford!

Staff is always friendly and knowledgeable. I brought car in for oil change and tire rotation. I had a prearranged appointment, but was there waiting 1 hour and 45 minutes, which that aspect I was disappointed . Perhaps a small thing, but they didn't run car through car wash- it obviously needed it and previous dealerships always did automatically. Not sure if I needed to request that too.