Tod Nau - State Farm Insurance Agent Martin Dr, Stayton

My dad had his insurance through Tod for years and never filed a claim. When he passed away in July, I contacted Tod and asked if there was anything I needed to do about his home insurance. I was told no that the house was covered. A few weeks later a pipe burst in the house. I called Tod again and was told to file my claim through the 800 number. They quickly denied my claim because I was never added to the policy and even with a Will and Trust, there was not an estate so they won’t honor the coverage. I called Tod and he told me he would call and that he had no idea that was something we needed to do. The receptionist had the audacity to ask if I wanted to set up a new policy to cover the home. Had I known the house wouldn’t be covered, I would have set up a policy and would have canceled the one my dad held. Not only did they keep the money paid for the policy, I am now out thousands of dollars on top of losing my dad. Tod didn’t even have the curtesy to tell me himself.

Took my girlfriend their. Both of our first time. Not enough time to look at everything. So we need to go back!!!

Excellent agent! Tod is very knowledgeable about all things insurance. He is dedicated to you, fair, trustworthy & goes the extra mile. He cares about people & his community. Definitely recommend for a personable agent that cares about you as an individual, your pocketbook & long term customer relationship building.