The Pawnshop Silverton Rd, Salem

So I walked in and was just ignored... I stood in front of the guy for a good couple minutes as he read his magazine completely oblivious that I was standing there. Now I get that I’m not important but you would think you wanted to make a sale you would engage me a little... try to sell me something. I was looking at possibly buying a guitar. Anyways I will never go back not very customer friendly.

Came in with my son guys stood at the counter didn't greet us only gave very short answers shady experience not friendly

Let me start off by saying this, I went to this shop loyally for years. I have pawned and bought Firearms, Guitars, Amplifiers, you name it. They were always fair and for the most part had good customer service, aside from a few times where I felt like they treated me like an idiot. But when I had my wife pawn one of my guitars for me to get us by for a week or two until payday, they blatantly lowballed her on my immaculate neckthru Jackson Soloist and would only loan her 125 on an 1800 dollar guitar. That was fine, I thought, as I would rather not pay an arm and a leg to get it back. Last friday I picked up my guitar without incident and didnt have a chance to open the case until Saturday. First thing I noticed was a 3" long scratch on the flamed maple top. Huge bummer. Plugged my guitar in and no sound. This sucks, I thought, but being a loyal customer for years I figured I would wait until monday and call them and ask if something had happened. When I called, I was met with pure hostility. Mind you, I was calm, I was not accusatory, I was not looking for cash compensation, I just wanted to know what happened to my guitar. The person on the phone literally called me stupid. He told me there was no way that the damage happened there and that I was an idiot to suggest as much. I told him that the guitar was in brand new condition when pawned. It was immaculate, literally. And he said it must not have been if I got it back scratched and broken. After trying to resolve the situation calmly and getting nothing but insults and hostility I decided I would just seek repairs on the guitar and cut my losses. Needless to say, this shop has lost a loyal customer. If you have made it this far into thus review, consider going somewhere else. All that glitters is about a mile south on lancaster. Capital Pawn on portland rd. and commercial st. Has great prices and outstanding customer service. Nopps downtown is a great shop as well. These people have lost a loyal customer for LIFE. I will never take another item or purchase another item from this shop. Seriously, do yourself a favor and avoid this place.

Callled on the phone rude attitude and sounded Luke he was too good to be doing what he was doing didn't even get a good bye just hung up. Customer service is everything

I have been going in here for years and was shocked at some of the reviews I just read!!! Every time I go in here I get a fair deal, they have helped me out in the hardest times (when other pawn shops wouldn't)!

I called at noon and they said they were open tell 4pm. So I get there at 2:30 pm and they are closed. So I wasted $30 dollars on a cab. That's bad business and will be reported.

Horrible attitude from ppl who work there. Im from out of town looking at stuff and pricing for my kids. They must not need the business the way they are acting. They forget that i can go anywhere and spend cash money. Stay away if want good service. #attitudecheck

Worst experience of my life. Hope the Guy behind the counter with rose tatt on his forearm gets hit by a bus! Had $1100 to spend on a gun and his attitude sent me down the to Glitter's. I hope the place burns down!

If I could give them a - star I would.these guys are rude jerks shouldn't even own a business absolutely. Unprofessional.

Very poor costumer service. They did not offered any help what so ever. I did not feel welcome, I'm never coming back for sure